Tangerine customer care and support service

The Official Bank of the 2019 NBA Champions – Tangerine Canada!

Tangerine Bank, or Tangerine, is a subsidiary of Scotiabank, offering no-fee chequeing, savings accounts, GICs, mortgages, and mutual fund services in Canada since as early as 1997.

The bank offers services directly by ING Direct Canada, and the enterprise’s mutual funds are acquired via an indexing strategy.

Tangerine also offers customers and clients convenience via digital apps available across various platforms. No wonder it’s a favorite of the NBA stars – quality service and an exceptional banking experience.

Not Your Typical Bank

Tangerine isn’t just any bank. Devoid of extensive brick and mortar structures, the bank is able to provide larger interest to their customers without charging unnecessary fees.

In other words, the banking enterprise exists online via a highly secure website and through contact centres and locations.

Revamped and renamed as Tangerine, ING Banking has always sought to provide growth and simplicity to its customers.

With Tangerine, clients can be assured of a highly simplified experience – with innovative means to improve your daily banking experience; Tangerine has won awards for its excellent client service in today’s demanding times.

Calling Customer Support

Famous for their excellent call centre service, Tangerine customer support provides an award-winning experience to those looking to reach out.

Available 24 hours a day and for 7 days a week, call their toll-free numbers for:

  • Service in English: 1-888-826-4374  or 416-756-2424  
  • Service in French:  1-844-826-4374  

For those looking to reset their Secret Questions, the following contact number offers services in English and French:

  • 1-888-723-3304

To find information about Tangerine Mortgage, call the following numbers between 8:00 am and 10:00 pm ET, Monday through Saturday:

  • Service in English 1-800-568-2190  or 416-758-5600  
  • Service in French 1-866-568-2190  or 416-758-5600  
  • For existing customers, the following service offers help in both languages: 1-877-464-5565

Tangerine also offers stellar Investment Funds. To know more about how to grow your money, contact the following services from Monday to Friday, between 8:00 am and 8:00 pm ET to know more:

  • Service in English 1-877-464-5678 
  • Service in French 1-888-600-6161  

If you have questions about Tangerine’s credit card services, get in touch with the call centre at:

  • 1-888-826-4374 (services both in English and French)

And because Tangerine Canada is known to provide ease of comfort and quality customer service, those calling from outside Canada can avail service in English and French at:

  • 416-758-3139

Chat with Tangerine

For customers who prefer instant access and quick help, Tangerine also offers a brilliant chat service to quickly address the concerns of their clients and prospective customers. You can be assured of swift and exceptional service.

For Savings and Chequing concerns and queries, the chat is available on weekdays from 8:00 am to 8:00 pm ET and weekends from 9:00 am to 5:00 pm ET.

For clients and customers looking for quick answers about Investments, this Tangerine customer support service is available on weekdays from 8:00 am to 8:00 pm ET to aid customers.

Visit A Tangerine Café

Tangerine also offers face to face meetings. But since it’s not your typical bank, the meetings are held at Cafes which are located through imminent Canadian communities.

Tangerine cafes are an innovative way of changing the way banking is conducted. At a Tangerine Canada cafe, you’ll find a warm welcome, some warm coffee, and sound financial advice.

The Café Associates have just the right tools to help you make the best financial decisions, and with friendly advice, you’re on your way to the most comfortable banking experience.

Drop by one of the cafes to get up close and personal!

They’ve Got an App, Too

How much easier does this get? Thanks to Tangerine’s innovative banking principles, their easy-to-use application allows new clients to Sign Up and opens their new Chequing Accounts, Savings Accounts, RSP Savings Accounts, and Tax-Free Savings Accounts in just 15 short minutes!

The app also allows customers to apply for the tangerine Money-Back Credit Card via the app.

Snail Mail Tangerine

Tangerine’s got their clients covered. With almost all facets of communication available, the bank also offers mailing services to their clients who like things the old fashioned way. If you’re looking to get in touch with Tangerine via post, here’s what you need to jot on your letter:

3389 Steeles Avenue East
Toronto, Ontario
M2H 0A1

Institution #614
Transit #00152

And don’t forget to locate the closest ABM to you!

Get Social with Tangerine

Tangerine loves to interact with their customers. Using social media platforms to receive customer feedback and engage with clients, tangerine is available on virtually all portals.

Get in touch with them via:

It’s time to download the Tangerine Canada App and get started with the best banking experience offered in Canada! To know more, get in touch with the Tangerine customer support listed above. Check out their FAQs and Blogs, too!

Here’s to banking made easy, friendly and brilliant!

Customer care reviews
Average Rating
 3.7/5 (9)
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 3/5 (9)

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7 reviews

  1. Terrible customer service – tried to speak with a person, tried all numbers provided (3 of them) without success.

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  2. Tangerine is the WORST bank on the planet! Their fraud department are clueless and are very RUDE in dealing with matters at hand! I have since taken my business to another bank without the attitude and willingness to help a client! If and when you FINALLY reach someone in a department your entire day is shot due to the fact you’ve waiting on the line for so long! Terrible experience STAY AWAY!!!!!!!!

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  3. I have been trying to get an Agent in Investments for 10 days now – there are huge wait times and am not willing to be put on hold for 30 or more minutes!!!! They don’t even offer taking our phone # and calling back in a stated time ………am thinking of taking my Business for hInvestments back to a Chartered Bank -,forget the understaffed Customer Service – they don’t deserve the review ratings they have ….certainly not true!

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  4. I suspected a fraud on my account and could NOT get hold of anyone at this bank. I have no idea where the average reviews come from on this website but it’s not the customers – if you do an independent search for customer service reviews for this bank, across the board they are terrible – yet all they can do is state how AMAZING they are on the website, which just goes to show they have no clue how to listen to customers and it’s more corporate BS.

    They give the strong impression of not giving a damn about my issue so I will be moving my funds away from this bank at the earliest opportunity. Yes, it’s a free account and I guess you get what you pay for.

    My advice, open up a high interest savings account for 5 months, park your funds, then take your interest and move it somewhere else.

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  5. What is going on at Tangerine? I have been trying to get in touch for a week.
    I am so fed up.

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  6. Bad experience with Tangerine! I fully paid my credit card, but they refused give me points that they should give to me, even I called many times. I am like a ball kicked and kicked by them.

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  7. I give up trying to do business with Tangerine. Very frustrating!!

    I spent a considerable amount of time getting info and deciding to give Tangerine a try. I wanted to transfer a fairly large amount of money from a credit union account into a TFSA with Tangerine but can see no way of doing it. It seems you must link to a REAL bank’s chequing account or nothing. I only have savings and term deposits with my credit union, so I guess there’s no way for me to deposit with Tangerine. When I tried to call for customer support, there were no options to talk to a human being to ask a question.

    Good grief, they have the gall to claim “award winning customer service”. I guess the employees all got together and decided to award that to themselves…as the phone rang on and on unanswered.

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