Sun Life Financial customer care and support service

Sun Life Financial is a leading insurance company in Canada. It started its operations 150 years ago and therefore, understands the Canadian insurance market and insurance needs inside out. It not only offers insurance solutions but also customized health programs and wealth solutions. Sun Life Financial is the industry leader with millions of customers, not only across Canada but also around the globe.

Sun Life Financial offers a range of trusted services and products that are tailormade to meet the needs of their clients. Their aim is to give each Canadian a healthier life and a lifetime of financial security.

The company operates from its financial centers established all across the country. They have over 4,000 advisors who work day and night and have made Sun Life Financial the leader in the Canadian insurance industry. Together with industry knowledge and the latest industry data, they are able to create customized solutions for their clients that help them achieve financial security.

Sun Life Financial is anchored by their proud history and is always looking for new ways to innovate themselves. As a result, they are able to offer Canadians simple and insightful solutions that improve their well-being. It makes them one of the most reputable and trustworthy financial companies in Canada.

Their unwavering commitment to their clients has helped them gain a place in the heart of each Canadian. Following their financial, health and well-being advice, Canadians are able to gain the freedom to enjoy their life without worrying about anything.

Sun Life Financial guarantees peace of mind, and that is the most important thing in the world.

Do you want to contact Sun Life Financial customer service?

This article provides a comprehensive account of the company’s customer support services and contact information for its customers in Canada.

Customer Support – FAQs

You will find answers to all the frequently asked questions about Sun Life Financial here.

Customer Care Centre

If you want to talk to one of the customer care representatives of Sun Life Financial, you can get in touch with them at 1-877-786-5433 Monday to Friday from 8am to 8pm EST.

Important Phone Numbers

You can call the Sun Life Financial customer service representatives at the following numbers:

  • For Workplace Benefits: 1-800-361-6212
  • For Workplace Savings and Investments: 1-866-733-8612
  • For Discussing Prospects When Leaving an Employer or Workplace Group Plan: 1-877-893-9893
  • Sun Life Global Investments: 1-877-344-1434
  • Sun Life Guaranteed Investment Funds: 1-844-753-4437
  • For Public Service Health Care Plan: 1-888-757-7427
  • For Affinity or Association Group Benefits: 1-800-669-7921
  • For Any Other Inquiries: 1-877-786-5433

All these phone numbers are available from 8am to 8pm EST Monday to Friday.

Help

Do you need help to sign-in to your Sun Life Financial account? It’s easy and simple. All you have to do is click here and you will be taken to their sign-in help page. On this page, you will find information about a number of topics that can help you sign-in to your account easily. You can click the following links that will take you directly to the solutions to specific queries:

I Forgot My Password

I Forgot My Sign-In ID

My ID-Password Combination Doesn’t Work

I Want to Register

My Sign-In ID Has Been Suspended

I Have an Inactive ID

Submit or Track A Claim

If you want to submit or track a claim with Sun Life Financial, then click here. If you want to talk to one of their advisors, you can Find an Advisor by entering their last name. You will also get answers to the following queries here:

  • Submit a Claim Online
  • Submit a Claim on Mobile Device
  • Submit a Paper Claim
  • Submit Claims Through Pharmacists
  • Track a Claim

Talk to An Advisor

Do you want to talk to an advisor about your situation or concern or are looking for a bit of advice? You can find an advisor by entering your current location or simply by the advisor’s last name.

Download the “My Sun Life” Mobile App

You can download the “My Sun Life” mobile app to get all the services on your fingertips. The app allows you to do the following:

  • Submit Claims
  • Check Coverage
  • Manage Workplace Retirement Savings
  • View Personal Investments

You can get the app on Google Play and theApp Store.

Connect Via Social Media

Sun Life Financial is very active on social media. You can get in touch with them 24 hours a day, 7 days a week, on their social media channels.


Air France also has an official Twitter account where you can get answers to all your questions immediately. Contact Sun Life Financial on Twitter.


Follow Sun Life Financial on their official Facebook Page to share your opinions, experiences or to follow the latest news about the company.


To get information about the company, or to get in touch with them for a career opportunity, connect with them on their official LinkedIn.


You can follow Sub Life Financial on their YouTube channel to know about the latest activities.

Get a Quote

Looking for a quote for your insurance? Sun Life Financial offers quotes for all its products. You can get quotes for each by clicking below:

Head Office Address

Want to visit the office of Sun Life Financial? Here’s the address of their head office located in Waterloo, Ontario. You can also mail them at the same address.

227 King Street South
PO Box 1601 Stn Waterloo
Waterloo, ON N2J 4C5

Subscribe to Sun Life Newsletter

You can subscribe to Sun Life Financial newsletter to get all the information you need. You can also get special offers by email if you subscribe to their newsletter

Sun Life Financial is the top choice of Canadians when it comes to insurance, health and financial well-being plans. You can get in touch with them through all the channels mentioned above for your queries and get instant answers.

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  1. I called customer support at 4:42(PST) and was waiting for the agent to answer my call, after 22 minutes the call was picked and the agent instead of answering the call she was continuously saying hello, hello, hello I’m not able to hear. I said I’m able to hear, but she kept on saying hello, hello I’ll cannot hear. There was no disturbances in the line but the agent was acting as if she is not able to hear me and said as she is unable to hear me and cut the call. It’s really unethical to cut the line when there was genuinely no disturbance in the line. Instead she must have replied that it’s closing time and cannot assist me and can call them back at 8 am(EST). It’s really very bad when the customer service agents act in this way and getting bad impression on the company

    Helpful We appreciate your evaluation.
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