Steve Madden is an iconic footwear brand named after the designer Steve Madden himself.
The brand designs and sells shoes, handbags, and accessories for men, women, and children in over eighty countries, including Canada. The publicly-traded footwear company bases its headquarters in New York.
The designer Steve Madden started this company with only $1100 in his pocket in 1990.
Quickly, his designs became popular, and now it has launched various brands under its name, including Steven by Steve Madden, Report, Madden Girl, MADDEN, Wild Pair, Freebird by Steven, Stevies, Mad Love Betsey Johnson, Betseyville, Report Signature, Big Buddha, Cejon, Jocelyn and BB Dakota.
Because of the brands’ massive popularity, the company has hundreds of stores worldwide and offers comprehensive customer service to all its customers.
It does this through multiple channels, but mainly through its official website.
There are various that you can contact the company should you require their assistance. Read on to find out what they are.
Steve Madden Website
The company’s website provides a comprehensive look at all the categories of shoes and accessories they sell and whether there are any sales on anything.
The website is easy to navigate and contains all the necessary information a customer may require. The categories displayed on the website are:
Contacting Steve Madden
If you have any questions about your order or require any other assistance from Steve Madden, you can get in touch with the Steve Madden customer support staff through their international phone number, which is:
It is operational from 9 am to 10 pm ET seven days a week.
Additionally, you can also leave them a message on the company’s email address here: [email protected],
Their representatives will get back to you at their earliest convenience.
Other general queries can be entertained through their live chat feature on their website, which is also available every day of the week from 9 am to 10 pm ET.
Click on the ‘live chat’ option on the top-right of each webpage. You will have to sign up by creating an account on their website to access this feature.
Alternatively, you can send the company a direct mail to their headquarters at the following address.
However, do not send them any returns or promotional material at this address as they have advised against it on their website:
Steve Madden Ltd
Attn: Director of Customer Service, eCommerce
52-16 Barnett Ave
Long Island City, NY 11104
The Steve Madden Company is also quite active on its social media to set trends and provide styling options. They post content on all their accounts regularly.
You can follow all of their accounts to stay up to date with any sales, trends, and new launches. You can also drop them a message or comment on their posts if you wish to interact with them.
Here are all their social media handles you can follow and connect with them on:
Steve Madden regularly has sales on their websites that are worthwhile. If you want to stay up to date about them and with any updates or trends, you can subscribe to them to get their emails.
The option to do this is situated on the bottom right corner of all their web pages. A bonus is that you get $10 off your order when you sign up. Scroll down on their homepage and add your email to sign up.
Find Steve Madden Store
Planning to visit the Steve Madden store but don’t know where the closest one is? The official website of Steve Madden has a helpful store locater feature that allows you to see which city and province each store is based in.
You can access it by scrolling to the bottom of their homepage and click on the ‘Store Locator’ tab.
When you click on the tab, the website then shows a pop-up about the impact of COVID-19 on the stores and how some of them have been closed down as per Government mandate.
Additionally, they provide a list of all the Steve Madden stores in Canada that are closed and offering in-store pickup, curbside pickup, vehicle pick up, credit card orders only, or phone orders only. You can access this list here.
To use this feature, all you need to do is enter your postal or zip code and what distance you can travel up to, and it will filter your search to show you what your closest available options are. The store location is displayed on a map, which provides directions to it for added convenience.
Shipping & Delivery Option
Due to COVID-19, some of the Steve Madden stores in Canada have been closed down as per government mandate. For that reason, some of the stores are simply offering pick-up and online orders. Here is a list of all the stores that are.
If you have any questions about their shipping policy, how long it takes for deliveries, and how you can track your orders, you can read them all on their Shipping and Delivery information here.
Return & Refund Information
Do you have a Steve Madden item that you want to return and refund? You can visit their Return and Refund information page to learn about their return policies. They can let you know about the following:
- Ways to return items bought online
- Ways to return store-bought items
- Policies on exchanges
If you have any other questions related to refund, exchange, return, or even placing online orders, the website’s FAQ section is a helpful resource. You can access it through here.
The Bottom Line
Steve Madden is one of the biggest footwear brands in the industry that is well-liked by Canadians. They have spearheaded footwear and handbag trends, only continuing to improve their designs and overall company.
Now that you know everything about their customer support services, all of your queries, issues, and questions will be attended to within minutes.