SoftMoc customer care and support service

SoftMoc is one of the leading online shoe and accessories stores in Canada. The company started its operations as a Canadian Moccasin Company in 1990, with its online services starting as early as 1994. There are 120 SoftMoc stores across Canada where you will choose footwear of various brands for all age groups.

One of the most prominent features of this multi-chain store is its website, where you can find shoes with maximum filter. You choose products for women, men, and kids, with the option to select according to your preferred color, size, brand, price, etc.

You can pay online through various payment options or pick up your order from a store location near you. SoftMoc are pioneers of online shoe stores in Canada, providing exceptional customer care and support services to customers.

SoftMoc has been offering their clients with excellent customer care and support since 1994. If you have any queries regarding your order, you can contact the company through email or their contact number and address. You can use the company’s online tracking feature to track your order.

SoftMoc telephone number and email address

You can contact them Monday to Friday, 9 AM to 7PM EST and 9AM to5PM EST during weekends and holidays.

SoftMoc’s contact number is:

  • 1-877-763-8662
  • 905-665-8119

While their fax number is:

  • 905-665-8155.

The company’s email address is or, and you even mail them to the address below:

SoftMoc Inc.
1400 Hopkins Street
Whitby, ON, L1N 2C3

Online Support and Other Useful Resources

SoftMoc provides a complete section of information regarding their customer service and support services. The company can facilitate you to place your order effortlessly, track your order, see shipment & return policies, shoe size guide and much more.

A renowned name in the footwear industry, SoftMoc is committed to providing you with comfort and style. The company provides a unique facility that you can use to locate their store online, track your order, offer free shipment and return and much more.

In-Store Pickup

Another fantastic facility forcustomer care and support is a pickup facility. If you don’t want to pay online, including delivery charges and pick it up yourself, you can avail of this option, which world-trusted brands mainly offer.

Online Store Locator

SoftMoc has 120 stores in Canada, so its online store locator map will guide you to find the best one near you if you plan to shop and select shoes from their store by watching prices and designs online from their website.

This feature also guides your pickup route in case you have a place online, and your busy schedule can’t let it deliver to your place or want to save delivery fees.

Easy Ordering Procedure

To facilitate their customer, they have provided a guideline in simple wording under their customer service info on their website; you can easily understand the procedure to order their shoes and accessories online with great details.

They have explained how to add an article, discount, checkout, and complete your purchase in detail. It even explains to its new users how to avail of pickup options from their shoe stores.

Multiple Payment Options

The online payment procedure of SoftMoc is straightforward and convenient for their customers, as once they have logged in from their Id, placed an order and checkout for payment, they can use multiple options to pay.

SoftMoc customers can use options like credit cards, PayPal, Sizzle, Interac, etc., and even their SoftMocgift card, which they have to purchase or get as a gift from others. Online coupons are also used for the discount during your purchase, which reduces your final bill, and you can pay online if valid.

Free Delivery

SoftMoc offers their registered customers free-of-cost shipping when their order meets the free delivery criteria. Within Canada, most purchased items shipment is free.

Once you have entered your shipping address in the checkout process, they will show shipping charges if you are not eligible for free delivery. These delivery charges are on items you have purchased.

Refund and Exchange Policy

One of the greatest fears of online purchases is the refund and return in case your order size is incorrect or there is any defect in your purchase. SoftMoc provides a refund or a replacement to their clients when they purchase articles online and claim the defect before the one-year guarantee.

They usually replace your article with the same article in their inventory or provide you a gift card with the same value, which you can avail yourself of on your next purchase.

They also offer free returns. You can return the article for exchange in the original box through the mail or by dropping it at the pickup store. They also offer free exchanges if your shoe size differs from the delivered article.

Privacy and Security

SoftMoc, a professional, only use your information for their website statics but never disclose it to outside vendors.

They only collect the information you are providing them at the time of your purchase and never access any of your personal data without info. You can also read the details provided on their website for their privacy and security policy.

Wide range of Accessories

One of the best things about their website is that they are not only providing shoes with the best brands but also the best accessories like bags, socks, shoe care items etc., under one roof. Due to this feature, you can buy matching accessories when you buy shoes.

Availability on Social media

As a leading footwear and accessories brand, they are available on five social platforms to keep you updated with their quality stuff and services.

They have more than 80 thousand followers on Facebook, more than 4000 followers on Twitter, 1.2k followers on Pinterest, 11.7K followers on Instagram, and an account on YouTube for your guidance.

Final Words

SoftMoc is one of Canada’s trusted footwear and accessories brands, providing you with quality customer care services for decades. You can visit their customer service during their working days and hours anytime to avail of their quality services and enjoy a smooth shopping experience.

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