Skyscanner is a global travel agency and search engine and founded in 2001 by Barry Smith, Gareth Williams, and Bonamy Grimes. The agency is headquartered in Edinburgh, Scotland, United Kingdom, and is a part of Skyscanner Holdings Limited.
The Skyscanner website is available in more than 30 languages and is used by 100 million people each month. The website is a one-stop solution that allows people to research and book travel options for their trips, such as flights, hotels, and car rental.
The Skyscanner website is pretty simple to use. All customers have to do is enter their location, destination, dates, and number of passengers to search for flights. To search for hotels, they just need to add their destination, check-in and check-out dates, and the number of rooms/guests. For car rentals, customers need to enter their airport/city/station name along with pickup and return dates and times.
Skyscanner’s customer service team is dedicated to helping customers find the information they need as quickly as possible. You will find the answers to all your travel-related queries by accessing Skyscanner’s official website. If you wish to learn more about the company’s customer support services, continue reading!
Skyscanner provides various customer support services to all its Canadian and global customers. Even though the company does not have a helpline you can call or an email address you can write to, you can find the answers to your questions in various ways.
Skyscanner Help Services
Skyscanner’s website has a dedicated “Help” webpage that enables customers to look for answers to their queries. When you visit the help page, you’ll see a search bar where you can enter keywords.
Skyscanner will search their database and show you the closest results possible based on the keywords you entered.
If you scroll down on the “Help” page, you will see a section titled “Browse articles by topic.” Here you can click on your desired topic, and the website will take you to the dedicated topic page, where you can find the answers to all your questions.
Skyscanner’s FAQ Page
Like most companies, Skyscanner has a comprehensive FAQ section on its website.
When you visit the “Flights” webpage, you will see an FAQ section regarding flights after you scroll down. The flights’ FAQ section on Skyscanner’s website contains detailed answers to questions.
You can stay updated regarding your booking, find out about prices, get answers to questions about travelling in COVID-19, and a lot more!
Create Your Skyscanner Account
To stay updated regarding your booking or COVID-19 regulations, get the best deals, find out the cheapest travel options and plan your trip with confidence, you can create an account with Skyscanner.
All you have to do is click the “Log In” tab on the top right side of the homepage. A dialog box will ask you to log in or signup with your details.
Once you create an account, you will be a Skyscanner member and can get access to thousands of flexible flight tickets and accommodation and car rental options.
Skyscanner’s Travel News, Tips, and Inspiration Section
If you are looking for tips regarding planning a trip, need some inspiration to get going, or simply want to stay updated with the latest travel news, head over to Skyscanner’s “Travel News, Tips and Inspiration” section.
You can easily find this section listed under the “Company” heading at the bottom of the homepage. This section provides access to exclusive articles, news pieces, and blog posts that will help you plan your next holiday or work trip.
Skyscanner’s Travel Insurance Section
If you wish to opt for travel insurance to travel with confidence, you can avail Skyscanner’s travel insurance services in partnership with XCover. The insurance coverage offers medical and trip cost protection and also covers COVID-19.
You can get an instant quote by entering your details on the Travel Insurance webpage. You can also scroll down on the page for answers regarding Skyscanner’s travel insurance service if you have any questions.
Stay Connected to Skyscanner via Social Media
Lastly, you can also connect with Skyscanner via social media. The company has a strong social media presence on all major social media platforms, including Facebook, Instagram, and Twitter.
The company’s marketing, branding, and customer support teams post regularly on these platforms so customers can stay updated and ask questions to make their experience with Skyscanner more pleasant.
The Bottom Line
Skyscanner is dedicated to offering the best customer support services to its Canadian and global customers. The company has several articles, FAQ sections, and blogs on its website to assist customers with their queries.
Unfortunately, it does not have a helpline or an email address that customers can use to reach out to the company. If Skyscanner improves in this regard, it will become an excellent example of top-notch customer support services.