Sea Horse customer care and support service

Sea Horse is a popular brand of mattresses that was first founded in the mid-1980s in Hong Kong. The company largely focuses on producing the highest-quality mattresses, beds, pillows, and more. The brand launched its famous Sea Horse Canada Healthy Mattress in 1987.

Sea Horse Canada has always aimed to provide its customers with excellent quality household products at economical prices. Some of the company’s premium products, such as their mattresses and pillows are quite popular in Asian countries, such as Hong Kong and Singapore.

In fact, the company’s popularity in Hong Kong knows no bounds as it has remained the region’s top mattress-seller for the past 26 years.

With its widely recognized, well-loved, and luxurious products, Sea Horse Canada wants to continue to satisfy its customers and make their lives better! The company continues to expand its reach and currently supplies its wondrous pillows and mattresses to public organizations, hotels, elderly homes, and university dormitories.

Sea Horse aims to continue its impressive streak in the industry by creating top-tier products and perfecting its customer service as well. After all, the company understands the inherent value of keeping its customers happy.

Let’s take a look at how Sea Horse Canada tries to assists its customers and provides them with the most necessary support services via its official website!

Sea Horse Canada Customer Support Services

Here are some ways in which Sea Horse Canada makes sure to take care of its customers.

Contact Sea Horse

Sea Horse Canada has a comprehensive “contact us” webpage, which highlights various ways in which you can get in touch with the company. If you have any concerns or queries, you can email the company at:

A Sea Horse Canada customer service representative will get in touch with you as soon as possible.

This webpage also provides you with the opportunity to fill out the customer care form and send it directly to the company. All you have to do is enter your full name,email address, subject, and message. The company will send you its response via email.

You can also contact Sea Horse’s offices in Richmond and Vancouver.

For Richmond

If you want to get in touch with the customer service representatives in Richmond, then you can call or send a fax during the following business hours:

  • [604] 270-2208
  • Monday to Saturday – 10:30 am to 6:00 pm
  • Sunday – 12:00 pmto 5:00 pm

Alternatively, you can choose the traditional way and mail your queries or concerns to the company at this address:

#1201 Union Square
8338 Capstan Way
Richmond, B.C. V6X 4B5

For Vancouver

If you want to get in touch with Sea Horse Canada’s customer service representatives in Vancouver, then you can call or send a fax during these business hours:

  • [604] 451-9288
  • Monday to Saturday – 10:30 am to 6:00 pm
  • Sunday – 12:00 pm to 5:00 pm

Otherwise, you can choose to mail your concerns and queries at this address:

#8 – 3003 Kingsway (At Rupert)
Vancouver, B.C. V5R 5J6


Sea Horse Canada also has a webpage that is dedicated to FAQs about its products. Currently, the webpage only has one FAQ page, “How to choose the most suitable mattress?”

However, the company has made sure to provide a comprehensive answer to the question with helpful details that can help you chose the right mattress.


If you want to learn anything about the shipment of Sea Horse Canada’s products, then you can visit its webpage dedicated to shipping. It answers all of your questions related to shipping, delivery, freight cost, and information needed at the time of order placement.

If you have any other shipping related queries or concerns or need more information about it, then you can email the company at:

Sea Horse Canada’s customer service representatives will get back to you as soon as possible.


Sea Horse Canada provides its customers with detailed product descriptions for all of its products on its incredibly helpful and informative “products” webpage.

These products include:

Each product category has a wide array of products that you can browse through. If you like a certain product, then you can read all about its features by clicking on the “read more” tab next to its picture.

The website will direct you to a webpage dedicated to that product. This webpage highlights all the features and parameters of your chosen product. It also has high-quality reference pictures of the product from different angles.

Language Support

Sea Horse Canada wants to cater to all of its customers, which is why its official website allows you to choose between three languages – English, Zhongwen, and Taiwanese Mandarin.

This way, the company hopes that all of its customers can access its website and learn about its products without facing any avoidable issues.


If you want to learn anything about Sea horse Canada and its mattresses, then you can check out the “news” webpage on the company’s official website. It has a helpful video that explains the qualities and features of its signature mattress.

The Bottom Line

Sea Horse Canada is committed to providing its customers with the customer care services that they need. In this stride, the company offers its utmost support via its official website.

You can also get in touch with Sea Horse Canada by calling the company, emailing it, or mailing your queries and concerns to its customer service departments in Richmond and Vancouver. You can rest assured that Sea Horse Canada will get back to you as quickly as possible!

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