Samsung customer care and support service

Samsung was founded in 1969, but back then, it was called Samsung Sanyo Electronics.

The company began as a simple trading post, offering local goods and produce. Over the years it grew and diversified its operations to include into food processing, textiles, insurance, securities and a larger retail base.

In the late 1960s, Samsung entered the electronics industry and then expanded into construction and shipbuilding during the mid-1970s.

It was renamed to Samsung Electro Mechanics in March 1975. Samsung quickly gained recognition in the Korean market. They released their first black and white television in 1970. By 1974, Samsung had started washing machine and refrigerator production.

samsung canada

By 1977, Samsung had started exporting color televisions. By 1978, Samsung had produced a total of 4 million black and white televisions. In 1978, Samsung also established its first overseas office in the United States. By the 1980’s, Samsung was making air conditioners and personal computers. By 1984, Samsung sales exceeded 1 trillion won. By 1991, Samsung had developed a mobile hand phone set and started manufacturing in China. By 1999, Samsung had developed a wireless smartphone.

After the death of Lee in 1987, Samsung divided into four separate groups: Samsung Group, Shinsegae Group, CJ Group and Hansol Group. Samsung continued to expand globally and increased its focus on electronics, especially in the areas of mobile devices and semiconductors.

Today, the company operates in more than one hundred countries around the world. Samsung products are available in most stores, both physical stores in person and a wide range of online stores, often with free shipping.

By 2014, Samsung was ranked the 7th most valuable brand in the world. By 2018, Samsung had launched multiple smartphones and established AI centers in different parts of the world. Today, Samsung is one of the most prominent names in technology and that doesn’t seem to be changing anytime soon.

Looking to contact Samsung Canada? Well, we are here to help. Samsung’s customer support service is one of the best in Canada. They have actually won an award for it. Samsung aims to deliver quality products that are not only affordable but also extremely durable. They also keep upgrading their customer support system so the customers can have the best experience. Here is everything you need to know about how to get in touch with Samsung today.

Customer Support

Samsung Canada has an easy to use customer support system for all their customers. Looking to make a query or a complaint? Contact them through their website today! Their website includes several options on how to contact your nearest Samsung store. Below are a few ways to contact Samsung near you.

E-mail Support

One of the quickest ways to contact Samsung Canada is by going to their website. Scroll down, and under the ‘Support’ heading click on ‘Contact Us’. That will take you to a page listed with several options on how to contact Samsung Canada. Click on e-mail support and simply choose what type of request you want to make. Whether it’s a product related service or a more general query, Samsung Canada will get back to you in no time.

Call center

Another way to contact Samsung Canada is by simply calling them. Whether you want to speak to customer service about your mobile device or a warranty, call them on 1-800-726-7864. This helpline is available from 08:30 am to 12:00 am EST. The call support is available 24/7 for all Samsung mobile devices only.  To get more information about your online orders, you can contact Samsung Canada on 1-855-254-4747.

Write a Letter

This option can be used to give feedback or even file a complaint. You can send Samsung Canada a letter at Samsung Electronics Canada 2050 Derry Road West Mississauga, ON, L5N 0B9.

Live Chat

If you’re not a huge fan of phone calls and want an instant response, live chat is a great option. You can find the live chat option on their website under the ‘Support’ heading. Live chat can be used for product support, to file a complaint, send a query or even give feedback.


Samsung Canada has also added a FAQs section on their website to make things easier for the customer. If you have any questions, visit this section to learn the answer. Whether it’s about your online order, cancellation and return, delivery time or payment method, Samsung Canada has made sure to answer all your queries in their FAQs section.

Samsung Experience Stores

Samsung has four stand-alone stores:

  • Metropolis at Metrotown 4700 Kingsway #604, Burnaby, BC V5H 4N2. Open from 10am to 9pm Monday to Saturday and 11am to 7pm Sunday.
  • CF Richmond Centre 6551 No 3 Rd, Richmond, BC V6Y 2B6. Open Sunday from 11am to 6pm, Monday, Tuesday and Saturday from 9:30am to 7pm and Wednesday, Thursday and Friday from 9:30am to 9pm.
  • Samsung Experience Store West Edmonton Mall, 8882 170 St NW #2850, Edmonton, AB T5T 4J2. Open 10am to 9pm Monday to Friday and 11am to 6pm Sunday.
  • Sherway Gardens Rd Sherway Gardens Rd, Toronto, ON M9C. Open 10am to 9pm Monday to Friday, 9:30am to 9pm Saturday and 11am to 6pm Sunday.

Samsung Canada on Social Media

You can easily find Samsung on social media. They are available on:

Samsung Canada’s Twitter is active all year round and is constantly keeping you up to date with their latest products, offers and deals. Not only that, but they are also very quick to reply to you if you have any questions or complaints. Whether your mobile device isn’t working properly, or the product you ordered online hasn’t been delivered yet, contact them on Twitter and we assure you that they will help you out.

You can also use Twitter to learn more about their latest deals and the nearest Samsung service center. Twitter is a great option to contact Samsung customer support because it is efficient and quick. Samsung customer support will do their best to sort out your problem as fast as they can.

Samsung’s Facebook is just as helpful. Not only do they keep you up to date with their latest products and offers, but they also make sure to read all your reviews and respond to them. If you have a complaint or even feedback, try contacting Samsung Canada on Facebook by clicking the link mentioned above. Samsung will get back to you in record time and also try to make sure you have a more pleasant experience the next time you shop with Samsung or visit one of their service centers.

Samsung’s Instagram, also mentioned above, is always available if you want to tag Samsung Canada in your pictures. You can also Direct Message them if you have a request or are not satisfied with your product. Samsung will do its best to either replace or exchange your product.

Keep Up With Samsung Canada

If you want to learn more about your product, Samsung’s easy to operate website has other options. Whether you are facing trouble with your Samsung Galaxy Note 10 or a Samsung smart television, simply visit their website. You can also look up the closest service center near you under the support section.

If you want to contact Samsung, try the options listed above or visit your nearest service center today!

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3 reviews

  1. Had the worst customer experience in whole life with Samsung Canada. Very rude agent and rude supervisor who made a rude comment then need screen protector when the screen itself scratches right out of the box. The supervisor was not helpful at all and the agent gave me horrible advice when purchased the device less than 15 days ago because I purchase an extended warranty call them to replace the screen. I called Samsung care they told under buyer remorse they suppose to exchange or refund money for scratches. Then told me to have to wait 25 days before doing that, and he told me just wait. Very unethically advised the customer that when there was right buyer remorse that item was defective they have an exchange or refund money. I been transferred 5 differnt agent with no result. Then i was told 48 hours policy that once it was delivered you have let it know. However, I purchase SS22 ultra for my son’s birthday and the item was delivered on September 9th and his birthday was on 23rd how would I know it scratch on cant open my son’s gift? Then i asked refund they told cant because the item was damaged and doesn’t follow the return policy and told me that i didn’t damage it and just open and top that was not aware of the 48 hours policy it wasn’t even written on the return policy it says have 15 days return item and all i want just simple exchange. So they refuse to help to try to blame that because didn’t call 48hour once delivered that can’t do anything and asked for a refund now tell becasue it damage they can’t take back when the device was defective from begining and it and it was a gift and can’t open phone make sure not scratches on phone and until giving for son birthday. Just a horrible experience and I will never shop at Samsung again for any product. All I want simple exchange and treated like a rip-off for something that was not the customer’s fault customers were not aware of this policy and if also a gift as well. I would like to file a complaint regarding my experience at Samsung Canada.

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  2. We have been trying to contact the Samsung service department because we have a recall on our fridge ice machine. We can’t seem to reach anyone we have been left on hold on the phone for long periods of time but we were never able to talk to anyone.

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  3. Samsung has the worst customer service!!!
    Purchased my phone online at Samsung in July and thought I should get a protection for it in November considering I have 3 kids and anything can happen. Went online and purchased the insurance, you aren’t supposed to be able to purchase an insurance after 60 days of purchasing your device however when I entered my IMEI the system told me it’s eligible and prompted to payment. Called Customer service right away and was told you aren’t supposed to be eligible but if the system lets you purchase it go ahead. After I purchased a Care plus+ (insurance) for my phone and called multiple times for the past month to confirm the coverage I was told wait 30 days for it to be visible in their system.
    The unforeseen happened and my phone did break and I called on the 28th of December to file a claim and was told my Care Plus is not valid… that after me calling every day for hours waiting on someone to get this solved I was finally told your insurance is not valid since it’s been purchased 60 days after you purchased your phone, you can call customer service to get a refund… I got transferred to customer service and was told you are over 30 days of purchasing the coverage and we can not return your money. (since it’s over 30 days of me purchasing care+)
    So basically Samsung system let me purchase an insurance that is not valid and their customer service told me to wait 30 days for them to see it in their system so that after 30 days they tell me we can not refund you your money as you are past 30 days

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