Samsonite customer care and support service

Samsonite is one of the biggest and oldest retail giants in suitcase manufacturing. For over a hundred years, the company has been creating luggage from suitcases to briefcases and small toiletries bags.

Samsonite is truly where innovation meets sophistication through its seven unique brands of Samsonite, Hartmann, Lipault Paris, Samsonite Black Label, American Tourister, High Sierra and Canadian Tourister.

Though founded in Colorado in the United States, the company has been spearheading the luggage industry in Canada for over sixty years when the first Samsonite plant was built.

Besides offering a wide range of travel luggage products, the company also consistently works towards reducing its carbon footprint and wastage to help the environment.

With years of experience and quality products, the Samsonite Company has accumulated a vast network of customers, employees, and systems worldwide.

For that reason, it has also enhanced the services it provides, mainly through its official website. This guide will provide you with all the necessary information regarding Samsonite’s customer care services.

Let’s take a look at all the different services Samsonite provides to cater to its customers’ needs.

Contacting Samsonite

Suppose you wish to find out more about the company’s services in terms of returns, exchanges, or refunds or find out about how you can track your order or provide feedback.

In that case, you can always contact their customer service team through their phone number or directly email them.

In case you want to ask them any other query with regards to their products, you can also contact them through their number.

  • 1-800-265-4933

Operating Hours: 8:30 AM – 4:30 PM EST Monday through Friday

Samsonite Mailing Address

Samsonite Products Returns
305 C.H. Meier Blvd
Stratford, ON
N5A 0H4

If you wish to return your Samsonite product, you can do so at the aforementioned mailing address. Do note that it is only for tagged and brand new Samsonite bags and luggage and not for any other products, promotional material, etc.

You can also directly contact Samsonite by clicking on their ‘Contact Us‘ tab. It will direct you to their Contacting page, where you can enter details about your query, including your name, address, province, the nature of your query, and what your questions or comments are.

Once you submit the query, the customer care service provider will get back to you at their earliest convenience.

Store Locator

Samsonite has a very helpful store locator feature on its website that allows you to find the nearest Samsonite store to you. It gives you two options to find the closest store through your postal address and the other by province.

Once you enter the province or postal address, the website provides you with a list of nearby stores, including helpful details such as the exact address of the store, directions, phone numbers, and the store’s map location, as well as other information for your convenience.

However, if you want to repair your Samsonite products, you need not go to their official stores. You have to visit their authorized repair centers. For that, the company has provided a separate locator.

Repair Center Locator

On a separate page, the Samsonite Company provides a repair center locator to use if you simply want your suitcase or luggage item fixed. This locator works the same way as the Samsonite store locator.

You will have to search for the repair center by entering your postal address or province, and the website will display a list of nearby stores and their details, including the address, directions, phone number, and map location.

Email Subscription

On every webpage, the Samsonite website also features an option to sign up for an email subscription. It will provide you with exclusive information about offers, sales, the latest collection, and other updates.

All you need to do is enter your email address and click the tab ‘sign up,’ and the company will keep you updated on everything.

Samsonite Social Media

Samsonite has quite a strong social media presence and posts content in terms of their newest products, updates, sales information, videos, and whatnot regularly on their social media handles.

The company is relatively active on Youtube and provides helpful information about their newest suitcases through videos that showcase the inside of the products.

If you wish to interact with them, have a question, or simply want to provide feedback to Samsonite, you can do that on the following social media pages:

Product Information

The Samsonite website is very comprehensive and provides all the information regarding its products that a customer might need. The website is straightforward and easy to navigate.

Here are the categories that you can explore on the Samsonite website:

Delivery & Shipping Information

To find out about your order status and track your package, you will need to create an account on the Samsonite website. Then you will have to log in and provide details about your order to learn about the status.

When you want to find out about the shipping details, include the time it will take for your order to be shipped. The website provides a thorough list of the estimated time based on each province.

If you have further questions, the website also provides you with a local Canadian number that you can call: 800-265-4933.

Additionally, for your shipping queries, you can also email them at:

Returns & Refund Information

Suppose you are not satisfied with your order, you can contact Samsonite or visit their return policy category to learn more. It provides you with the following information:

  • After how long you can return the product
  • Shipping and handling charges
  • Return instructions
  • Exchange policy
  • Returning damaged products

The Bottom Line

Samsonite is one of the biggest companies in the luggage industry and for all the right reasons. It provides functional, sophisticated, and good quality products and is environmentally conscious.

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