ROMWE customer care and support service

If you’re looking for a fun one-stop-shop for cool, comfortable, and affordable clothes, accessories, and more, you will fall in love with all that ROMWE has to offer!

Founded in 2010, ROMWE has quickly gained the reputation of being one of the coolest clothing and accessories brands in Canada. With a popular online presence in France, the UK, the US, Australia, Germany, Spain, Canada, and many other countries, ROMWE continues to offer exceptional products to its consumers.

It’s the go-to online retailer for a wide range of cute clothes, trendy accessories, modern gadgets, and chin home décor for many individuals across the world. With a slogan like BE FUN, BE UNIQUE, BE ROMWE, this online fashion retailer vowed to set itself apart from its competitors.

Today, ROMWE continues to set excellent standards of customer service and cater to the needs of its customers via its official Canadian website.

ROMWE offers comprehensive support to its customers via the following customer care services.

Contact ROMWE

ROMWE has a comprehensive “contact us” webpage on its official website. This webpage has a tab that you can click on to send a ticket to the customer service representatives at the company. It also has six help categories:

  • Order Issues
  • Delivery
  • Return & Refund
  • Payment & Promos
  • Product & Stock
  • Account

You can hover over each category to access three specific questions regarding them. If the question matches your query, simply click on it to access ROMWE’s answer to it. Alternatively, you can visit the FAQ for more detailed answers.

FAQ Page

The company also has a dedicated FAQ webpage that addresses commonly asked questions in the aforementioned categories. All you have to do is click on the icon for your chosen category and scroll down to access the frequently asked questions in that category.

One click on the question you want answered to see how ROMWE has addressed it. If the questions don’t cover your specific query, you can use the search bar on the webpage to search for an answer for your concern or query.

Social Media Presence

ROMWE understands the value of reaching its target audience and growing its consumer base. It is regularly active on the following social media platforms:

The company enjoys a massive following on Facebook and Instagram and is also quite popular on the other aforementioned platforms. You can follow it on all these platforms to stay up to date on the new product launches as well as sales, deals, and special offers.

You can also message the company or engage with its customer service representatives directly on these platforms to find answers to any queries that you might have regarding its service and products.

Shipping Information

ROMWE has a specific webpage dedicated to offering shipping information to its customers. On this webpage, you can choose your country, province, and city to view the shipping methods, ETAs, and costs. For instance, for Canada, ROMWE offers two shipping methods – standard and express.

If you choose express shipping, you can expect your items to be delivered earlier. However, it will cost you CA$26.00 for orders less than CA$99.00. If your order exceeds this amount, you will benefit from free shipping. The standard shipping option will cost you CA$6.99 for orders less than CA$99.00. However, it will take longer for your package to get delivered.

How to Track Your Order

ROMWE has a helpful customer service webpage that teaches you how to track your order in simple steps. All you have to do is log into your account and click on “My Orders” in the “MY ACCOUNT” tab to get an overview of your order history and current status.

If you want to learn more, click on the “View Details” tab and then click “Track” to figure out whether your order has been shipped or not and where it is currently. If you have further questions regarding your order, you can submit a ticket in your ROWE account. The company’s customer service team will get back to you within 24 hours.

Return Policy

ROMWE offers you days from your purchase date to figure out if you like the purchased item. If you decide that the item isn’t the right fit for you within this timeframe, you can return it to the company. Granted, ROMWE will only accept unwashed, unworn, and defective merchandise. If you receive a damaged or defective item, contact the company’s customer service within 24 hours of receiving it.

The following items are not accepted for return:

  • Lingerie
  • Bodysuits
  • Swimwear
  • Healthcare & personal
  • Beauty & accessories (except bags, scarves, and mermaid blankets)
  • Free gifts & final sale items

If you want to return a ROMWE purchase, simply select the item on the website, state the reason for returning it, and submit to choose the return method. The return label will cost you CAD, which the company will deduct from your refund. All you need to do is print the return label and tape it on the outside of your return package. Then, drop it off at the address on the label.

Popular Products List

ROMWE has an inventive, fun, and convenient webpage titled “#LOVEROMWE.” This webpage shows you images of satisfied customers wearing popular ROMWE products. The company has sourced these images from Instagram.

If you scroll down and like a product, you can simply hover over its image and click on the “SHOP THIS PRODUCT” tab. It will open a pop-up of that product with its details and images. You can simply click on the size you want and add it to your bag before continuing to explore the page.


ROMWE also makes it easy for mobile phone users to use its platform. If you are an android user, you can download the ROMWE app from Google Play Store. If you have an iPhone, you can download the app from Apple’s App Store. The application will make shopping on your phone super convenient, quick, and fun.

The Bottom Line

ROMWE is a fast-fashion online retailer that sells a wide array of affordable, comfortable, and uber-cute clothes for men and women, along with varied accessories, home essentials & décor, and so much more.

ROMWE continues to gain traction as a reputable and convenient online retailer for many individuals, thanks to its impeccable customer service. You can reach out to the company’s customer care representatives via its website and social media platforms.

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