RockAuto customer care and support service

When you have a car, it is almost inevitable to have a breakdown as well. Since you may be using it every day, the car could go through extensive degradation, till one day, it just stops working. Now, the obvious option may be to take it to a mechanic.

However, such stores not only charge exorbitant prices for their services but also sell the car parts at incredibly high prices as well. So unless you plan to sell a kidney or two, you need to find a better option. Well, this is where RockAuto comes in.

RockAuto has been in the business since 1999 and over the past two decades, they have quickly built up a reputation of providing high-quality auto parts at good prices and in a timely fashion. When you have a service like RockAuto, you never have to worry about your car breaking down as any replacement parts are just one click away.

RockAuto ships thousands of parts to millions of customers every day, and with the way their catalog is expanding, it won’t come as a surprise when you can build an entire car, just by ordering everything on RockAuto!

RockAuto Customer Support Services

A car is always a precious asset for its owners. It is not only convenient for transportation but also instills a sense of independence and freedom. Therefore, car owners are always concerned about installing only the best parts in their cars. And, if there’s ever a problem, they want to get in touch with the experts right away.

RockAuto certainly understands those sentiments and that’s why they have a fantastic customer support team that is always ready to help customers. Whether it’s ordering new parts, returning parts, or even checking the status of your orders, the RockAuto customer support team is there to help. Here are all the ways you can get in touch with them.

Call RockAuto

Searching for car parts can be difficult. There are lots of things to consider such as the car model and make, the different types of car parts, sizes and variants, and much more. All of it can leave you quite confused if you are not very experienced with car repair or maintenance yourself.

Now, you would want to call RockAuto and talk to a representative. However, RockAuto is a completely online business. Therefore, they don’t have any customer service team responding to customer queries as such. All of their customer support resources are available online.

This not only ensures that help is available 24/7, but it is also one of the reasons why RockAuto is able to maintain such low prices in the industry. So, there isn’t any number to contact a representative as such. However, if you do need to call for some other purpose, you can reach them at the following number.

  • 1-608-661-1376

Mail RockAuto

Sometimes you may also need to mail RockAuto. For instance, if you are not paying online and are sending a pay order instead, you will need to post it to RockAuto.

Other than that, if you received any faulty parts, you may want to ship those back to RockAuto as well. For such cases, RockAuto has provided their mailing address as well so that customers can easily mail their parcels without much hassle.

LLC Corporate Headquarters,
6418 Normandy Lane, Suite 100,
Madison, WI

Help Page

As mentioned earlier, since RockAuto is completely an online-run business, they don’t have a customer support team as such. However, before that, they have made sure to create a comprehensive Help page so that customers don’t even feel the need to contact their customer support team.

The help page is divided into several topics so that you can find a relevant question easily. If you are not in the mood for searching though, you can also use the search bar to look up a question or even search for specific parts.

The best part is that each topic is also further divided into a comprehensive list of questions that customers may have. Furthermore, the answers almost always come with pictures and screenshots so that you can follow the instructions easily and sort out your queries in no time.

Order Status and Returns

Another super helpful page on the RockAuto website is the Order Status and Returns page. Just like any other item you order online, once you click on that place order button, you can’t help but anxiously count down the minutes till the package arrives on your doorstep.

Well, RockAuto makes the waiting process easier by keeping you informed of exactly where your package is. Not only does this tell you where your package is, but it also gives you the chance to change your order if you like. If you changed your mind or came across new information that has you wanting to change your order, you can easily request a change.

You can also report problems with your order and request return labels from this page. All you need is your email address or phone number and order number. If you don’t remember your order number, you can submit your email address and they will send you the last ten orders and order numbers.


If you’re interested in joining the team, you can visit RockAuto’s Careers page. Over here you can find all their open positions as well as more about their company culture and working environment.

Social Media Profiles

RockAuto is available on social media platforms, such as Facebook and YouTube. Their Facebook profile has all the latest news regarding their newsletters and other important updates, while their YouTube profile features many videos and tutorials. You can follow them to learn more about car parts and their services.

Final Thoughts

RockAuto has a simple and straightforward website. Even if you are not very familiar with cars and their parts, you can find whatever you need easily with a few keystrokes. Even if you are not able to at first, their help section ensures that everyone is able to find the perfect part for their car in no time.

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