Ritual customer care and support service

Ritual co. is a social ordering app that was founded in 2014. Through this app, users can order their favorite meals and drinks online for easy pick up.

The unique selling point of Ritual is that it taps into a network of co-workers and friends for fast pickup. This means that you can add your order to your colleague’s order if they have already placed an order at the same restaurant.

That way, the person already going to the restaurant to pick up their order can pick-up all the orders at once, thus saving time. This practice is what makes Ritual different from other food ordering apps.

About the Company

Ritual is widely used in America and Canada in all major cities. It has a range of restaurants and eateries on their list, and they keep adding new ones. You can search for the best restaurants based on their reviews, proximity, and discounted deals.

Ritual gives restaurants an edge as it encourages the idea of collective orders. It is also convenient for customers as coworkers can pay ahead for their coffees and lunches.

The Ritual software for Canada offers a mobile-friendly order and pay platform, which enables users to connect with restaurants from anywhere. They can find their closest restaurants, order through the app, and just go pick it up.

Following is a complete guide on how users can reach out to the Ritual customer support team through their app and webpage.

Ritual App

The Ritual app is available for free download on iOS and Android. Once a user makes their account, they can browse the closest restaurants, sorted on the basis of proximity, and order online for pickup without having to go through delivery charges. People find Ritual much more convenient than other food apps that deliver food with additional charges and sometimes long waiting periods.

The app has the following interactive features, which is why it is a popular choice amongst students and office-going people.

Reward Points

Ritual offers reward points to users every time they place an order. When you reach up to 10,000 XP points, you get credit up to $50 for your next order. This rewards system makes users come back and order again and again.  


You can also directly score credit by referring a friend to the app or asking them to use your code while ordering. You also get credits when ordering for the first time or ordering at a new restaurant.

Discounts and Promotions

The Ritual app offers a bundle of promotions— the most appealing promotion is the yearly Dollar Fest that lasts an entire month. It allows you to order food for just $1.

Customer Care Services on the App

The app has proactive customer care tools readily available. These tools include direct communication with the customer care representatives that are always active to help you out with your orders.

Call Ritual

The app allows you to directly call them and talk to one of the representatives during or after you have placed your order. Whether you want to ask about the exact location of a restaurant or the details of your order, the Ritual representatives assist you in every way possible.

You can also call Ritual without the App at:

  • +1877 342 7222.


You can also chat online with the Ritual customer care representatives through the app. The representatives are trained to promptly respond to queries related to orders and rewards so that users go through the process smoothly. You can also initiate a chat with the representatives after completing your order.

Email Ritual

The Ritual app also allows you to directly email Ritual for any of your queries. The mobile-friendly portal allows users to send emails and even attach a picture or two if they wish to. The customer care representatives respond efficiently and promptly.

You can also email Ritual without an app at:


The help section on the Ritual app helps users with how they can order, information on past orders, menu feedback, points systems, and redemption of points. The help section makes it easier for users to access the support team.


You can also go to the website and reach out to them through their self-support tools and knowledge base. The Ritual help center consists of the following options:

Support Team for Restaurants

Ritual’s active webpage gives complete access to restaurants and companies that want to associate with it.  The website has a support page which consists of a Frequently Asked Questions section. Restaurant owners, who want to partner with Ritual, can find the answers to their queries here.

Support Team for Companies

Ritual offers company meal plans for companies that want to give their employees meal credits or after-hours dinners. For any information about such affiliations, you can visit the support page or chat online with a representative.   

Social Media

Ritual is highly active on its social media pages since the app encourages social ordering. Users can reach out to Ritual for queries, complaints, or feedback on the following platforms:

Ritual’s Facebook page encourages customer interaction and keeps its users up-to-date

You can follow Ritual’s Twitter page to stay connected.  

Ritual on Instagram keeps customers posted on their offers and updates.

Ritual cares about its consumers and wants to make the process of ordering food ahead of time easier. If you want to leave your feedback, you can always contact them through the above-mentioned ways.

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3 reviews

  1. I am having issues with my account, contacted support, asked to respond back to them and did within 5 minutes, now no response, 3 follow ups and 4 days later and nothing…

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  2. My app not working

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  3. I wanted to order form thai express, their website showed that with MTYGROUP I get discount of $5 but in the app I did not see discount. I just see 500 bonus points.

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