How can I speak to a Telus representative?

Questions & AnswersCategory: TelusHow can I speak to a Telus representative?
AnthonyB asked 1 year ago

I was wondering if Telus has customer representatives whom I can speak to. I want to discuss an order I recently placed with them, but I’m not sure how.

I would really appreciate it if anyone has any information about the different ways we can get in touch with a Telus representative and could let me know.


1 Answers

Best Answer

admin Staff answered 1 year ago
Telus Communications is a telecommunication company that offers various services, including mobile coverage packages, internet plans, and video and TV products. These services and products are available to Canadians throughout the country to make their lives easier and more technologically driven.

If you have recently subscribed or purchased a package or plan from them and have questions, you can speak to a Telus representative. Moreover, you can also get in touch with them if you need help setting up any of their plans. 

There are multiple ways individuals can talk to a Telus representative if they need help. You can find them all in our thorough guide to Telus customer service.

In addition, make sure to check Telus Assist. It is a virtual assistant that is available on their website 24/7. Simply click on the bottom right of the page and answer the questions, then start chatting with the virtual assistant. If the assistant cannot answer your query or sufficiently help you, it will automatically redirect you to a live agent

Furthermore, you can also call Telus representatives, as they have a variety of phone numbers (here is the complete list) depending on the reason and service you are calling about. For example, they have a separate phone number for technical support and a separate one for billing.  

Another way to speak to a Telus customer service agent is through social media. They have profiles on multiple social media platforms, including Twitter, Facebook, Instagram, and YouTube. Their agents are pretty active on these handles, so it would be a good idea to get in touch with them through here.

Lastly, you can speak to a Telus representative in person by visiting their store. They have stores throughout the country. You can visit their Store Locator to see which store is the closest to your location.

Luckily, the Telus website is quite thorough and contains all the necessary information. For example, you don’t need to speak to any representative if you want to learn about your order’s status or assess any Telus network issues in your area. In such cases, you can use their online resources to find out.

There are additional resources in the form of articles if you need assistance with anything else. Therefore, it is a good idea to visit Telus Support Page if you have any questions.

If you still haven’t found the answer to your question, you can talk to a virtual assistant or live agent on their website or get in touch with a representative by calling them on their relevant numbers, through social media, or by visiting the store. 

Lastly, if you want to share your experience with the Telus support, feel free to leave a review on our guide to Telus customer service.

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