Purolator customer care and support service

Purolator Inc., or Purolator, is a Canadian courier service that is majorly owned by Canada Post, Barry Lapointe Holdings Ltd., and others. Founded in Eastern Canada in 1960, the enterprise is currently serving under president and chief executive officer John Ferguson. The Purolator International serves as a United States subsidiary.

As one of the most trusted services, Purolator has been a leading freight and package service. Purolator Canada has established 10 Mobile Stop trucks in Toronto, Ottawa, Montreal and Vancouver and was named the top third party logistics provider. It was also awarded the 2018 Quest For Quality award from the Logistics Management Magazine.

Besides being the best at courier and logistics services, Purolator CA heads the Purolator Tackle Hunger program, has delivered a record 12 million packages, and had an award-winning Human Resources team.

Purolator is also actively involved in the Olympics organization and works on projects headed by notable influencers. It’s also one of the first courier companies to offer clients pick up requests via the internet and download shipping software, too.

Purolator also offers innumerable services to clients and businesses and ensures top notch import and export processes. Here are some of their most popular services:

  • Purolator Express
  • Purolator Ground
  • Next Day Delivery
  • Purolator Same Day Delivery
  • Special Handling
  • Return Services
  • Purolator Express International
  • Purolator Expedited LTL Shipments

Keeping up with their stellar reputation, Purolator Customer Support provides clients excellent services. If you’re looking to get in touch with them, check out the following options.

Purolator Customer Support: Live Chat

Purolator offers Live Chat to all its customers. Whether you’re an entrepreneur, a small business owner or an individual client, you can access their Live Chat from Monday to Friday for the following services at the given times:

  • Tracking Inquiries:
    Services in English: 8 a.m. – 9 p.m. (Eastern)
    Services in French: 9 a.m. – 6 p.m. (Eastern)
  • Billing & Invoice Inquiries:
    Services in English: 8 a.m. – 7 p.m. (Eastern)
    Services in French: 9 a.m. – 4:30 p.m. (Eastern)
  • Technical Support:
    Services in English: 8 a.m. – 9 p.m. (Eastern)
    Services in French: 9 a.m. – 6 p.m. (Eastern)
  • General Inquiries:
    Services in English: 8 a.m. – 9 p.m. (Eastern)
    Services in French: 9 a.m. – 6 p.m. (Eastern)

The Live Chat icon appears on top of the webpage on the homepage for quick and easy access.

Purolator Customer Support: Online Contact Form

For clients looking for more options to connect with Purolator Canada, the online Contact Form allows you to inquire about:

  • Tracking And General Information
  • Billing And Invoice Information
  • Technical Support
  • Sales
  • Submitting A Sponsorship Request
  • Submitting An Advertisement Request
  • Submitting A Media Request
  • Updating Your Account
  • Purolator Business Rewards Support

Purolator Customer Support: Important Phone Numbers

For clients who are looking for quick answers or are on the go, the following numbers provide a way to reach out to Purolator CA’s support and assistance team. The team provides swift and efficient solutions on the phone, keeping up with their excellent customer support motto.

  • Customer Service Hotline:
    1 888 SHIP-123
  • Freight Customer Service: (Pallets)
  • TTY For The Hearing Impaired:
  • Technical Support:

Purolator Customer Support: Filing a Claim

Purolator prides itself on secure and punctual delivery of all cargo. However, if a client receives a damaged shipment which is valued over CAD$500, clients are requested to fill in the Claims Form.

Purolator also suggests that clients keep all contents of the damaged freight and its packaging intact until the claim is finalized. If you want to know more about how Purolator processes its claims, check out the Purolator Terms and Conditions of Service.

Purolator Customer Support: @PurolatorHelp

Purolator Canada’s customer care team is also reachable through Twitter. With over 57.1K Tweets and over 5,000 followers, Purolator’s Twitter Customer Care Team provides prompt, efficient and friendly solutions to clients who reach out to them through Twitter.

The Twitter page is active and caters to English speakers.

Purolator Customer Support: Getting Social With Purolator

Purolator is known to be one of the leading courier services in the world and the top one in Canada. It prides itself on client retention and providing assistance to any and all sorts of customers.

For this reason, Purolator is also reachable through other social media platforms to encourage customer engagement feedback and interaction. In other words, they’re reachable – and everywhere!

Purolator Customer Support: Emailing

For clients who are in remote areas, are overseas or need quick and detailed solutions for logistics, Purolator CA can be contacted via email too:


Purolator Customer Support: Visiting Purolator CA

Purolator Canada also offers customers the option to visit their office. Spread out over 1,200 locations which are divided as Shipping Centers, Quick Stop Agents, Drop Boxes, Mobile Quick Stops, STAPLES, Shipping Agents and Quick Stop Kiosks, customers can locate the nearest Purolator office.

The Head Office is also available for visits at:

5995 Avebury Rd.
Ontario, Canada.

So what are you waiting for? Get in touch with Purolator CA now! For more questions and queries, check out their extensive FAQs which answer questions from basic inquiries to freight support!

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  1. So tired of not getting my packages!!! Each time I’ve had a package being delivered to home on Vancouver Island they don’t want to deliver it! What is the job all about? Delivering!!! I have a starlink package I was suppose to receive Friday and now Monday is here and you don’t know where it is? It’s ridiculous and it’s screwing with my trial with the company!!! I’m more than. Little upset! And no way to contact the Nanaimo puralator office to find out why they won’t deliver?

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