Primus customer care and support service

Primus is one of the leading Canadian telecommunication companies offering carrier and internet plans all over the country. The company was formed over 20 years ago in Canada to provide Canadians with state-of-the-art carrier and internet services.

Initially, Primus started as a standard wireline carrier service; however, what has made the company a standout throughout the years is that they have adapted to new technologies better and faster than anyone else.

They were one of the first companies in Canada to start offering long-distance calling facilities as well as wireless carrier service and high-speed internet.

Primus offers various plans to customers, and this flexibility makes the company one of the leading telecommunication companies in Canada. So, if you need a long-distance call plan, lightning-fast internet or a mix of both, Primus can provide you with these services.

Primus offers various levels and tier plans, ranging from personal, business and wholesale plans to community. Hence, depending on the plan you are trying to purchase, you can contact them on different mediums.

Primus Personal Plan Contact Information

If you are interested in availing of Primus’ personal plans, then you can contact them for sales operations at:

  • 1-877-704-4269

Monday-Friday 8:00 am-9:00 pm ET and on Saturday between 9:00 am-6:00 pm ET. They are also available on live chat on Monday-Friday between 8:00 am-5:00 pm ET.

For customer care, contact them at:

  • 1-800-806-3273

Or fax them at:

  • 1-800-340-4919

Their official email address is:

You can expect the company’s Canadian-based support staff to answer your calls and queries from Monday-Friday, 8:00 am-9:00 pm ET, and Saturday, 9:00 am-6:00 pm ET. Like their sales team, they are available on chat from Monday-Friday, 8:00 am-5:00 pm ET.

However, if your problems aren’t related to sales or customer care, and you need technical support for some issue, then you can get in touch with the company’s technical support staf 24 hours a day, 7 days a week:

  • 1-800-370-0015

You can even contact them via email at or chat between Monday-Friday, 8:00 am-5:00 pm ET and get prompt replies.

Business Plan Contact Information

Primus also serves exclusive business plans to their clients. So, if you are looking for them, you can get in touch with their sales team to confirm your package:

  • 1-888-411-6073

If email is your preferred contact medium, you can reach them at Their Canadian-based sales department’s working hours range from Monday-Friday, 8:30 am-5:00 pm ET.

To reach technical support for your business plan, contact them or mail them

  • 1-888-222-8577

What makes the company’s technical support the best in the business is that they are available 24 hours a day, 7 days a week.

Lastly, for any business plan customer support or care queries, contact them at or mail them at Monday-Friday, 8:00 am-7:00 pm ET.

  • 1-888-501-8430

Wholesale Plan Contact Information

Primus’s last mega service is its wholesale plan for the entire community. So if you are interested in availing of this service, you can contact them via two sources.

First, you can call them at:

  • 1-866-928-4465

Monday-Friday, 9:00 am-5:00 pm ET; or you can fax them at:

  • 1-888-865-1234

Online Support And Other Useful Resources

Visit the company’s website to check out their telecommunication and internet packages. Their website also offers comprehensive information about their services and pricing.

Home Solutions

The home solution tab on Primus Canada provides information on the following services:

Bundle Services For Home

Primus home bundle services informs about the unlimited internet package you can get, along with their home calling service. Primus home calling service includes features for a set price; you can receive the facility for unlimited local calling with up to 18 different calling features available.

Unlimited Internet For Home

The other home solution service you can learn about on this tab is unlimited internet for home. Through this service, you avail of the benefits of downloading and streaming without additional usage charges.

This service allows you to download your favorite shows faster, as it can offer speeds up to 1 Gbps. It provides wireless access to the whole family. In addition to this, the company offers 24/7 Canadian technical support to address client queries and concerns.

Business Solutions

You can learn about Business solutions from Primus’s website. On this tab, you will find information about their business solution services.

Unlimited Business Bundle

Like Primus’s home solution bundle offer, they also offer a dedicated unlimited business bundle offer. You can customize its characteristics and upgrade your package with Internet speeds that best meet your requirements at a single fixed monthly cost.

Primus Unlimited business bundle deal is ideal for businesses.

Hosted PBX for Your Business

Primus’s PBX hosting facility is the other business solutions the company offers. Through this service, Primus improves your customer service while supporting all of your staff with a phone system that is simple to use, extremely powerful, and less expensive than old alternatives.

Employees could use all of their phone system features from any location, at any time, and on any platform. Primus also regulates data access, ensuring great voice quality.

Primus Social Media Presence

Although Primus has enjoyed exceptional growth and a well-established reputation among its loyal fan base since its inception, the company has a relatively small social media presence.

The two official social media pages that Primus actively manages are their Facebook page, with 7,000+ likes and a customer support Twitter handle, with 2000+ followers.

Final Thoughts

Primus is one of the leading telecommunication companies in Canada renowned for providing excellent internet, long-distance call and digital TV services backed by an expert support team.

So, if you are interested in availing of any of their services, then through this guide, you can learn how to get in touch with them and for which specific service.

Customer care reviews
Average Rating
 3.7/5 (6)
 3.5/5 (6)
 3.7/5 (6)
 3.7/5 (6)

Review the Primus customer service

Share your experience with Primus customer support. Your email address will not be published. Required fields are marked *

5 reviews

  1. PRIMUS is loosing me!
    The service is unacceptable. My email did not work, I called on Friday and was on hold for OVER TWO HOURS. The contact person could not help me and recommended I all on Saturday early morning. I called at SEVEN in the morning — I am STILL ON HOLD …. TWO HOURS! How long do I need to wait???

    Helpful We appreciate your evaluation.
  2. My Primus phone line went down at 8 PM on June 30. I phoned the Primus Technical support line and waited on the phone for over 45 minutes . I ave up. This is absolutely the worst service I have ever received from Primus. I wish that I could somehow give them a zero.

    Helpful We appreciate your evaluation.
  3. For some reason their customer service is just terrible. Waited over 50 min and to have a CSR put me on hold for another 20 b4 i ended call. This has happened a couple of times now. Their so messed up sending me stuff for someone else and made me feel responsible because i have the same last name and live in same town lol.Just tried to straighten this out. ROFL Now i’ve had an ok time with them on my account np. This extra BS wow .

    Helpful We appreciate your evaluation.
  4. Worst service ever. Stay away! The above information is all fake.

    Helpful We appreciate your evaluation.

    Helpful We appreciate your evaluation.
Write a review