Pottery Barn customer care and support service

Pottery Barn was co-founded by two brothers – Paul and Morris Seacon – in 1949 in West Chelsea. Today, it is one of the biggest names in the home furnishing industry with several retail stores across Canada, the United States, Mexico, and Australia.

The headquarters are located in San Francisco, California. It also runs a number of specialty stores, such as Pottery Barn Tree and Pottery Barn Kids. Apart from its quality products and premium shopping experience, Pottery Barn is also known for its excellent customer care service.

Whether you have a question about the return policy, want to locate the nearest store, register a complaint, or simply want to drop in a compliment – multiple channels are available for customers to connect with Pottery Barn.

Pottery Barn Customer Care Services

There are multiple ways to connect with Pottery Barn to acquire any information that you may require. Scroll down to take a look at them.

Find Pottery Barn Store

Planning to visit Pottery Barn? Retail stores are located in Calgary, Vancouver, and Toronto at the following addresses.


Chinook Centre
6455 Macleod Trail Southwest
Unit 0106A
Calgary, AB T2H 0K9
See Store Hours & Details Here


2600 Granville Street
Vancouver, BC V6H 3H8
See Store Hours & Details Here


Sherway Gardens
25 The West Mall
Space 1576
Toronto, ON M9C 1B8
See Store Hours & Details Here

3401 Dufferin Street
Space 215
Toronto, ON M6K 2T9
See Store Hours & Details Here

Important Phone Numbers

Need help with finding something or want to ask a question? Get in touch with Pottery Barn directly at the following toll-free helpline number any day of the week from 8:00 am to 9:00 pm.

  • Toll-Free Helpline: 1 855-860-1079

If you want to contact Pottery Barn regarding updated safety protocols or connect with respective retail stores, give them a call any day of the week during the working hours at the following numbers.

Chinook Centre, Calgary

Phone: (403) 259-2100
Working hours: 11:00am to 6:00pm

Granville, Vancouver

Phone: (604) 678-9897
Working hours: 11:00am to 6:00pm

Yorkdale, Toronto

Phone: (416) 785-1233
Working hours: 11:00am to 7:00pm

Sherway Gardens, Toronto

Phone: (416) 621-7779
Working hours: 11:00am to 7:00pm

Keep in mind that these contact numbers are for people residing in Canada. If you have a question about international deliveries, you can get in touch with a Pottery Barn representative at:

  • (855) 860-1079.

Mailing Address

You can send in your mails to Pottery Barn at the following mailing address.

Williams-Sonoma, Inc.
3250 Van Ness Ave.
San Francisco, CA 94109

Online Support and Useful Resources

Pottery Barn is known for its excellent e-commerce services and online services that you can access through the official website of Pottery Barn Canada. Let’s take a look at some online support options and other useful resources that you can use to get the required information quickly.

Email Address

Want to drop in an email? Here is a list of email addresses you can use to connect with Pottery Barn.

Pottery Barn Social Media

Pottery Barn is active on social media and has a very strong internet presence. You can visit Pottery Barn social media accounts to stay up to date with the latest sales and trends and learn what’s new.

You can also drop in a message or leave a comment to connect with Pottery Barn on your favorite social media platform. Here is a list of social media handles that you can follow. 

Online Design Service

In the wake of the COVID-19 pandemic, Pottery Barn has temporarily stopped the in-home design consultation service. However, they are now offering FREE virtual design services.

Book a Virtual Design Appointment

Pottery Barn design experts can help you with a home makeover. In order to avail Online Design Services, first, you must make an appointment by filling out the Design Services Appointment Form.

Use Design Chat for Quick Questions

If you have a quick question regarding design services, you can also start a free design chat. The chat option is available on the website. You can open the chat box at any time to send in your queries and get a swift response.

Shipping & Delivery Information

Have a question about shipping or delivery? Pottery Barn representatives will be happy to address your concerns. However, if you have a question about any of the following topics, check out the Shipping & Delivery Information here to find the required information within seconds!

  • Holiday Shipping Cutoff
  • Types of Deliveries
  • Shipping Rates and Locations
  • Delivery Timings
  • Take It Home Today Option
  • Back Ordered Items Delivery
  • Delivery Charges
  • International Deliveries

If you are unable to find the information you need online, feel free to visit the store or call any of the contact numbers mentioned above.

Buy Online Pick Up In Store Option

Pottery Barn is all about convenience. Therefore, Pottery Barn customers have an option to select and buy their favorite products online and then pick them up from the nearest store. This purchasing option is widely popular in Canada.

If you have a query about how to place a Buy-Online-Pick-Up-In-Store order or how it works, you can find plenty of information on the website. To learn more about this purchasing option and check out FAQs, click here.

Return and Refund Information

Want to return an item or learn about the return policy? You can find everything you need to know about returns on the website. The Returns Page on the website covers the following topics.

  • Ways to Return
  • When to Return
  • Items Ineligible for Returns
  • Refund Policy

To learn more about returns, click here.

The Bottom Line

Pottery Barn is Canada’s go-to store for home furnishing not only because it offers excellent products but also because the company goes out of its way to facilitate its customers worldwide. Now that you know how to contact Pottery Barn, your queries will be solved within minutes!

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