Everyone knows that health is the best wealth. And when it comes to matters of health, no one wants to take any risks. That’s why we always try our best to go all the way to attain a healthy mind and body. However, not everyone has the time or resources to hit big gyms or hire a personal trainer, perhaps.
Well, that’s where Peloton comes in. Peloton brings you an all-around fitness package right within the comfort of your home. From exercise machines to classes to even apparel, Peloton has it all so that you can manage all your fitness activities, whenever and wherever you want.
Established in 2012, the brand combined technology, smart hardware, insightful designs, and the right people to turn this dream into a reality. And the company’s value? To always put members first. This can be clearly seen in Peloton’s customer support services.
Peloton is a classic example of a brand that is by the people, for the people. It solely focuses on its customers’ well-being and satisfaction. This not only extends to providing high-quality products but also encapsulates high-quality customer service as well.
As a result, Peloton has made sure its customers, as well as potential customers, have several ways of reaching them in case of any kind of query or complaint. The brand is all about creating a tightly-knit community, and its members always come first.
Here are some ways to contact Peloton’s customer support services.
Live Chat
Peloton is always trying to anticipate their customer’s needs before they even realize them themselves. This is quite clear as soon as you log onto their website. As soon as you arrive on their home page, there’s an option for live chat instantly available.
After that, no matter which page you browse on their website, the live chat icon remains in the bottom right corner of the screen so that you can access it instantly. With the live chat, you can ask any questions you may have, and the smart software behind will try to answer your questions as efficiently as possible.
Call Their Sales and Support Team
Of course, if you don’t want to talk to a robot and are much more comfortable talking to a Peloton representative instead, you have that option as well. Speaking with a person directly can be much more convenient as you explain your problems directly and can get a response right away as well.
To reach a member of their sales and support team, you can call on the following number:
- 1-833-821-0099
Email Them
There are some people who are not exactly comfortable talking to people, or they might have a more complex query that requires a long explanation and need to attach certain files as proof too.
In such a case, an email is the best medium to reach Peloton’s customer support services.
That’s why Peloton is accessible through email as well. Here are the addresses where you can email them your queries or complaints.
- Member Support: support@onepeloton.ca
- Press Inquiries: press@onepeloton.ca
- Partnership Inquiries: partnerships@onepeloton.com
- Commercial Sales: commercialsales@onepeloton.ca
- Music Inquiries: musicinquiries@onepeloton.com
- Social Impact Inquiries: socialimpact@onepeloton.com
- Corporate Wellness Inquiries: corporatewellness@onepeloton.ca
- Advertising Inquiries: advertising@onepeloton.com
Speak to a Pro
If, for any reason, you are not able to reach a sales and support representative through their phone number and emailing them is not an option either, and you need to speak to a professional right away, there’s the option of speaking to a pro as well.
You will have to fill in a small form with your contact details and submit a request. After that, a representative from Peloton will get back to you as soon as possible to resolve your complaint.
Visit Their Showroom
Peloton also offers customers the option to visit their nearest showroom directly and discuss any troubling matters with the in-store representatives directly. If there are any sizing issues, technical problems with the bike or treads, or any other problem, the showroom team will be happy to address them for you.
Peloton showrooms can be found in Alberta, British Columbia, and Ontario. You can find the nearest showroom here. However, you have to book an appointment first and make sure you are following all safety procedures.
FAQs
As mentioned earlier, Peloton is all about putting its customers first. That’s why they have created a comprehensive frequently asked questions (FAQs) section on their website.
This way, customers can browse through the different topics, find a question similar to theirs, read its answer and solve their query all on their own. Of course, if they are unable to figure out the solution, they can always get in touch with the customer support team after that.
Careers
If you wish to join the company, you can directly visit Peloton’s Careers page for updates regarding their open positions and job requirements. You can filter by location, department, and type of job and apply as you see fit.
Investors
Likewise, if you’re interested in Peloton’s investor relations, you can ignore the regular channels and go directly to their investor relations page. Over here, you can find all the relevant news and events, stock information, governance, etc.
Moreover, you can contact the investor relations team by filling this form or emailing them at the following address.
Social Media
Peloton is available on Facebook, Instagram, Twitter, and YouTube. You can follow their social media profiles for the latest updates about product launches or brand-related news. You can even find informative videos and tutorials.
While these are not officially customer support channels, sometimes you can put forward your complaint or suggestion, and Peloton will forward it to the right departments.
Final Thoughts
There’s a reason Peloton has been mentioned in places like Forbes and Mashable. It not only offers great products and services but also combines that with excellent customer support so that its customers are always happy and satisfied.
