PC Optimum customer care and support service

Who doesn’t love shopping? Browsing through the endless choices and then finally deciding on something to buy can be quite an enjoyable experience and even rewarding. However, the problem arises when you have to pay for the stuff you want to buy.

If only one could buy things for free. Oh well, no need to despair. PC Optimum offers you the next best thing: A chance to earn points and rewards when you shop, which you can redeem later on to get the free stuff you’ve always wanted!

PC Optimum is a part of a much bigger brand that has just one focus: to satisfy its customers. Operating under the conglomerate Loblaw Companies, PC Optimum is a loyalty program that intends to help customers get more value from their shopping.

The rewards are personalized according to your needs and wants, so you have the chance to collect the maximum number of points from your shopping. Every time you shop online or offline, you get 10% points back. Whether it’s groceries or fuel, you can earn points on every purchase.

Does all that sound too good to be true and perhaps a little confusing as well? Well, that’s why along with all these amazing features, PC Optimum also offers amazing customer support services to ensure that its clients always have a smooth and rewarding experience when using PC Optimum cards.

If you wish to subscribe to this service or are already subscribed to it, PC Optimum’s customer support team is ever ready to help you with any questions or complaints. Here are the many different ways you can reach them.

Call PC Optimum

Even though PC Optimum has thoroughly explained its service, features, processes, etc., all on its website, you might still have some confusion or questions. Alternatively, if you are already subscribed to the service, you might be struggling to use your card properly.

Either way, you will want to get in touch with PC Optimum’s customer support team right away. That’s why they have given an option for getting help right on their homepage. You can call to speak to a customer support representative to talk about your concerns directly.

  • 1-866-727-6468

Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 5 pm.

Send a Message

In case you are not comfortable speaking to someone or can’t explain your query over the phone, you have the option of sending a message to PC Optimum as well. On their Get Help page, they will first ask you exactly what you need help with, between technical assistance and questions about PC Optimum.

Then, you have to enter some personal details and your email address. After that, you can type in your message and send it. Someone from PC Optimum will get back to you as soon as possible.

FAQs

You might end up not calling or messaging anyone at all because PC Optimum has a comprehensive FAQs page as well, where you can learn all about PC Optimum, common problems faced and their solutions, and even more about other PC services.

The questions are divided into topics, so you can find the question similar to yours quickly. Otherwise, there is a search bar on top where you can search for your exact query as well. There is also a list of the most popular questions on the side, which you can browse as well.

Live Chat

PC Optimum also offers a live chat option where you can send your queries to the chatbot, and it will guide you where you need to go to find the answer to your question.

If you don’t want to speak to someone but can’t figure it out on your own, this live chat is a good option to get your matter resolved. Otherwise, if you are still facing any problem, you can always go for the first option and try calling a PC Optimum customer support representative instead.

Flyers and Stores

If you are specifically trying to find flyers or the nearest store where you can use your PC Optimum card, you can directly check their Flyers and Stores pages. You will have to enter your location, and they will show you the nearest stores accordingly.

PC Optimum Insiders

The PC Optimum Insiders subscription is a more premium service for members only and offers many more rewards and benefits. If you are interested in learning how that works or have any questions about it, you can visit their dedicated PC Optimum Insiders page as well.

Social Media Profiles

PC Optimum is available on several social media channels as well, such as Facebook, Twitter, and YouTube. Since many people spend time on such platforms, PC Optimum has made sure to stay accessible through these channels as well.

You can follow their profiles for the latest news regarding their services. They also post various informative content as well. While these profiles are not primarily meant for customer support purposes, PC Optimum does ask for feedback on these channels and sometimes replies to complaints as well.

The Bottom Line

PC Optimum has a clean and easy-to-navigate website where you can find most of the information you need. Moreover, for people who are already using the service, it is even easier for them to contact PC Optimum’s customer support team and get help.

They just need to sign in to their account, and they can easily manage things from there. Other than that, PC Optimum also offers the option to leave feedback on their website. Whether you had a good or bad experience, you can mention it in the feedback form and submit it.

Customer care reviews
Average Rating
44.3%
 2.3/5 (15)
 2.2/5 (15)
 2.2/5 (15)
 2.2/5 (15)

Review the PC Optimum customer service

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15 reviews

  1. Absolutely disgusted with customer service, trying to transfer points from Shoppers Optimum to PC optimum, customer service was rude, in a hurry and totally not helpful plus she couldn’t solve my issue and she hung up on, I can’t believe the way I was treated.

     3/5
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    Helpful We appreciate your evaluation.
  2. Worst customer service team ever.

     1/5
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    Helpful We appreciate your evaluation.
  3. I lost my PC optimum card and I could not get to speak to a live representative despite numerous attempts. I am kept being asked by a robot to enter my card number however, the card is lost.

    If I could give customer service a zero star rating I would give it in a blink of an eye.

     2/5
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    1 person found it useful.
    Helpful We appreciate your evaluation.
  4. If I could give them zero stars for expertise and response time I would have.

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    1 person found it useful.
    Helpful We appreciate your evaluation.
  5. the worst i have ever seen
    they keep sending generic e mail responses without even reading my e mails

     1/5
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     4/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  6. If you lose a PC card, you are not entitled to a new one, nor may you add that card to any existing account. I will QUOTE this from their email. they told me in a huge email and 100s words “YOU LOSE A CARD OH WELL. ONE CARD PER PERSON PER LIFETIME”
    not shopping at any optimum outlet again.

     1/5
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    Helpful We appreciate your evaluation.
  7. worst customer service ever. Waited for 3 hours to contact them and then they transferred my call to another agent and then again I had to wait for 2 hours. Still didn’t fixed my issue.

     1/5
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    1 person found it useful.
    Helpful We appreciate your evaluation.
  8. Very disappointed with PC Optimum. During a recent promotion I became unable to access my account. Now I am directed to open a new account When I try to scan the card I already have am told it is invalid. The app tries to give me a new one with 0 points. The points I have under the first number has points. I want to use them. My invalid card is still accepted at checkouts, but I can’t see offers, points earned on the app. I have contacted PC Optimum multiple times and have received a few replies but issue is still not resolved. No word now for over 3 weeks. I am using (instead of saving the points) on my invalid card, and when I hit 0 I’ll do my shopping elsewhere

     1/5
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    1 person found it useful.
    Helpful We appreciate your evaluation.
  9. What a joke….I have 120000 points that I can’t get at. Web site no help and forget about trying get someone to answer the phone. Pissed off royally

     1/5
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    2 people found it useful.
    Helpful We appreciate your evaluation.
  10. I have never been so unimpressed with customer service in my life. He so nicely called me a b**** on the phone January 27 in between 5-6pm as I’ve been on hold for 25 minutes then transferred me to NOTHING. I will NEVER use pc products, go to Shoppers Drug Mart or Atlantic Superstore ever again. I’m trying to cancel my subscription for PC membership and I can’t get ahold of anyone to do it. Tonight I waited 40 minutes for my groceries just for them to forget items AGAIN. I hate this service and want my annual subscription money back

     1/5
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    2 people found it useful.
    Helpful We appreciate your evaluation.
  11. PC Optimum customer service is really horrible! I have had long standing issues with them and till today they are still not resolved. They gave me promo codes which I cannot use as most of my online orders are deleted or cancelled due to unavailability of product, so I asked them to provide me with a store card. They said they could not do that and would provide me PC Optimum points in place of the promo codes. They owe me over 100000 points and I am still waiting for them to credit my PC Optimum Card with the points. They give me a link which is rubbish http://www.pcexpress.ca. for any other question, and If you click on that link it just takes you to PC Express shopping site, and I have no use for that as I cannot register my complaint.

     5/5
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    1 person found it useful.
    Helpful We appreciate your evaluation.
  12. I love Optimum program, and usually if I contact them I get a response quickly.. I’m missing points from service I set up at a grocery store pavilion. I’ve msg Optimum 5 times thru missing points on my app and have had absolutely no response. Its not slot of points buyt now is just the point no one has replied to me.

     4/5
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    Helpful We appreciate your evaluation.
  13. I had a horrible experience with PC optimum’s care team. i called 3 times and they still couldn’t resolve my issue. Each time, they all gave me different information about when i would get my points back. Overall they were rude and didn’t seem to want to help at all.

     2/5
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    2 people found it useful.
    Helpful We appreciate your evaluation.
  14. I am not getting emails from No frills advising what the weekly specials are and am not getting any points for purchases. Apparently my card is not linked in to pcoptimum. I have been unable to get it linked and can get NO help from the pcoptimum computer site. I am thuroughly disappointed and frustrated!!

     5/5
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    Helpful We appreciate your evaluation.
  15. Right now it is a zero.
    I have been trying for well over an hour to talk to a representative to redeem points I did not get with my purchase yesterday. They make it impossible to get through. I sat waiting in the “ queue “, Only to be dropped after waiting 45 minutes. I then spent, so much time that I will never get back and still have not figured out how to get my missing points
    Very unhappy.

     5/5
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    1 person found it useful.
    Helpful We appreciate your evaluation.
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