PC Financial customer care and support service

You experience a different kind of panic if your credit card gets declined or if there’s ever a problem with your card account. When that happens, you want to get the matter resolved right away, and for that, you need a reliable and responsive company. Thankfully, PC Financial is more than just reliable and responsive.

PC Financial is all about providing good service and promoting good financial well-being through their simplified yet optimized financial products.

They believe in providing products with unprecedented value that offers customers convenience and rewards every day. Most importantly, they know that it’s not about them, but all about you, the customer.

PC Financial Customer Support Services

PC Financial offers several ways to reach out to their customer support team or resolve your query yourself through their easily navigable website. 

Virtual Assistant

As soon as you open PC Financial’s website, you have the option of talking to their virtual assistant. This is great for people who might feel comfortable talking to an actual person. While this assistant may not be able to answer any complex queries or any questions related to your specific account, it can help you with basic information.

Moreover, it can direct you towards other relevant sections of the website based on your question. The option to talk to this virtual assistant comes in the form of a dialogue box with a question mark at the bottom right corner of the page.

Furthermore, it stays at that spot even as you visit other pages on the website, which means it’s always available.

Contact PC Financial Customer Support

PC Financial has divided their Contact Us page according to their financial products, so you don’t waste time getting redirected to other departments or the relevant personnel. 

For Queries Regarding PC Financial MasterCard

If you need to contact their customer support regarding an issue with the PC Financial Mastercard, there are several ways to do so. For starters, you can directly speak with a representative at the numbers mentioned below. This is quite convenient as you can get your questions or confusions cleared right then and there.

  • Toll-free number available 24 hours a day, 7 days a week: 1-866-246-7262 (PCMC)
  • Number for the Hearing Impaired (TTY only): 1-855-223-3499
  • Number for people outside North America: 647-426-1343

You can also contact them through mail at the following address.

President’s Choice Financial MasterCard,
P.O. Box 4403, Station A,
Toronto, ON M5W 5Y4

Additionally, you can shoot them an email, which is handy for attaching files or discussing a complicated matter.

If you have an account with them already, you can log in and send their customer support team a message from the support center. 

For Queries Regarding PC Optimum Points

If you need to talk about PC Optimum points, you can reach them at this number.

  • 1-866-727-6468

Monday to Friday, from 8 a.m. to 8 p.m. and Saturday, from 9 a.m. to 5 p.m.

If you wish to email them instead or have a hearing disability, you can reach out to them at the same email address, and number mentioned previously. 

Legal and Enforcement Notices

They have also provided separate contact details in case you are contacting regarding any legal and enforcement notices. This way, they have streamlined their entire customer support process.

You can directly send your query or approach the right department without having to go through other channels. Moreover, it also makes the whole process that much quicker, too.

For legal and enforcement notices, you can reach PC Financial through mail at this address.

President’s Choice Financial,
600-500 Lakeshore Blvd.
West, Toronto, ON M5V 2V9

FAQs

Sometimes you’re just not sure what you need to ask, and therefore, you might feel hesitant contacting someone directly. For those times, you can refer to PC Financial’s detailed FAQs page.

You can type in your question or topic in the search bar at the top and then browse through the results for the relevant answer. Alternatively, you can also browse through their most frequent questions or go through all the information neatly divided among topics and questions. 

Careers

If you are contacting PC Financial’s customer support team regarding employment or career opportunities, again, you need not bother messaging them the usual way. They have a separate section on Careers on their website for potential candidates looking to join their team.

On this page, you can read about what they’re looking for as well as the benefits they are offering. If you’re interested, you can click on the Join Us button which will lead you to all the open positions available.

Social Media Platforms

We’re sure everyone will agree that social media is one of the easiest ways to reach out to someone. Fortunately, PC Financial is available on several social media platforms. You can like, follow, or subscribe to their accounts for daily updates, news on upcoming products and other information.

While these accounts are not primarily meant for customer support, you can reach out to them on these profiles to get your question answered or query resolved. They are available on the following platforms:

Bottom Line

Overall, PC Financial has a great customer support team that is excellent at anticipating their customer’s needs. There are several ways to reach out to them, through phone, email, or even by mail.

Moreover, they have also provided several ways for visitors to find their answers themselves, for instance, through FAQs, blogs, search bars, a virtual assistant and more. Therefore, people who aren’t comfortable talking or contacting someone directly can clear up their confusion themselves. 

Customer care reviews
Average Rating
52.1%
 2.7/5 (26)
 2.6/5 (26)
 2.6/5 (26)
 2.5/5 (26)

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26 reviews

  1. Have been a customer for over 20 yrs. There is nothing like having access to NO customer service; a wait time of over 40 min and having to listen to an inane tune that cycles over and over again making me wish I could shoot myself in the head.
    Is PC Financial short of funds and unable to hire more agents because it looks like it.

    I am reconsidering chopping this card for the inane tune I am made to listen to for the entire length of the wait on the phone….
    ‘your call is important to us” if that were the case you would treat your customers with the utmost respect.

    Disgraceful.

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    1 person found it useful.
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  2. Why is there such a long wait time every single time you call PC it’s just plain ridiculous?

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  3. Difficult to actually speak one on one with an agent. I believe I am being scammed by somebody saying they are from PC. trying to verify before I cancel or stop payment on my card.

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  4. Obviously PC doesn’t read their reviews. After looking at the ones posted, there is not one good comment about the response time. I, too, waited over an hour for someone to answer. Why don’t they spend some of their huge profits on telephone representatives who can answer calls within a few minutes. This is totally ridiculous. Too bad the powers that be don’t read the reviews and make some changes. Galen Weston is always looking for feedback. Why doesn’t someone send him the reviews. I tried finding an e-mail address for him but to no avail.

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  5. This is the worst customer service ever. I was on hold for over 3 hours, can’t get anyones attention …….Just Brutal 🤬😡🤬 My New PC Card was sent to old address and got thrown out….Now I can’t get a New one, just Brutal customer service !!! 🤬😡🤬

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  6. Worst customer service ever when it comes to wait times, and worst music ever! Loblaw makes billions, hire some Workers to help your Customers! Instead of wasting your customer’s valuable time waiting on hold for hours!

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    1 person found it useful.
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  7. Worst customer service I have ever had to deal with. 3 hour hold time with no answer. Email not responded to. Just garbage.

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  8. In two words: Unresponsive, terrible.

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  9. Worst customer service
    Wasted my time
    Closing PC account

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  10. Somebody picked up the call after 45 mins and transferred to another agent, no idea why and lied that there is no waiting. After waiting another 2 more hours call dropped. why?????

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  11. The most useless so-called “customer service” I ever encountered. Being lied to on the phone and basically ignored by email resulted in nothing but aggravation and ZERO “service”.

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    1 person found it useful.
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  12. I have been attempting to get through for about a week because I have been frauded and someone took out a pc card in my name. But of course when it’s something important it’s impossible to get through or when you do they hang up because you don’t have a card number well of course I don’t it’s called someone took out a card in my name that wasn’t me

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  13. BEEN TRYING TO GET AN UPDATED ACCOUNT BALANCE CORRECTED FOR THE PAST 8 DAYS, WAIT TIMES ARE TOO LONG , KEEP GETTING DISCONNECTED, NO ONE I TALKED TO KNEW WHAT WAS GOING ON, TRANSFERED TO A SUPERVISOR WHO I LOST CONNECTION AND NEVER GOT A CALL BACK, CALLED AGAIN WAITED OVER AN HOUR TO BE HUNG UP ON. THANK YOU FOR NOT HELPING

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  14. PC costumer service is so poor these days, call waiting is too long. I would prefer to switch my credit card to other institution

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  15. Worst company I’ve ever dealt with by far spent hours on the phone listening to music can’t even get a hold of them to cancel my card,don’t think they even read the reviews to lazy i guess.

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  16. Absolutely terrible, just utter garbage. I got an email saying that there has been a hold on my card and to call them immediately. I’ve been trying to call them for over a week now to fix my card! Do they now want my business?? Seriously PC Financial customer service is the definition of trash

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  17. absolute rediculous amount of time spent listening to god
    awful music while trying to talk to a pc rep. If it wasn’t for the
    large amount of overpayment I made on my mastercard acc.
    I would cut it up as I need the refund. knowone else or way to
    get thru zero out of whatever rating

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  18. The worst service I’ve ever experienced . Calle numerous times and stayed on line forever with no response . Pathetic . I will pass on this opinion to others . Piss poor !

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  19. I agree and concur will all the reviews here. I’ve been on hold for over an hr. I was able to get through earlier and was happy to have my issue resolved but then the phone disconnected and the rep never called me back. It’s not like my number isn’t showing up or with them. And now i’m back in queue for my ‘very important call’. My issue is that my card has expired and it’s been over 1 month and no new card. I also went to the PC reps in superstore and the guy just told me to wait that they couldn’t do anything about it.

    I’m in the customer service industry too and this is beyond ridiculous. Do not recommend this service; not worth the ‘bonus’ PC points.

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  20. The worst service!
    I’m saying even I’m in a customer service industry. I understand that there is a lot to take care but. This is ridiculous

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  21. I am completely fed up with PC Financials inability to answer a phone inquiry without an absolute endless wait time. Over the last two years every time I call it says “Due to higher call volume…. there are extended delays.” Are you kidding me? the service is a joke.
    No problems with another Master Card carrier deal with. I will be moving ALL my credit card business to that carrier.

    This is not a problem with the poor Cust Rep answering the phone. The problem is with the Company. So long PC !! To say PC is an abject failure in regard to Customer communication is not a stretch. The PC Bottom line statement is complete Garbage in my experience.

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  22. Today I tried to call the customer service to inform the billing dept of my name change. I was on hold for over an hour before I gave up. Later, I tried for exactly 90 minutes before I hung up again.Then a third try at 4pm kept me waiting for more than another hour. What HORRIFIC customer service. I even tried pretending that I had lost my card but even that extension didnt answer!!!!! What is going on? I have decided to cut my card and toss it in the garbage.

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  23. Wow , tried to call to apply via phone for mastercard …I guess they are too busy to answer the phone for my business. Very thankful I know now the kind of customer service I would have received , yikes not worth it!

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  24. I have tried multi times to get through your phone lines today , over 1 hour listening to how important my call is, also 4 times 1/2 hour during the week plus an email last Fri with no response. Right now I could not even give a 1 star. What am I supposed to do to get a new card for my husband, tried doing it on web site but the cards wont work, fortunatly my old
    card still works but my husbands does not.

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  25. I got email from PC Financial half month ago to give me 10000 PC Optimum points if I transfer from paper statements to e_statments, someday I finished the transfer and also get the confirmation from PC Financial, and didn’t get paper statement last month, paid by e_statement on time, today I

    phoned for more than one hour to ask for the points issue , nobody answered the phone. It’s so bad.

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  26. On hold for 2 hours, unacceptable for a company like Loblaw linked to Mastercard, hire more phone representatives instead of letting people sit on hold for hours, worst customer service ever, too bad I can’t rate it with zero stars, this is unprofessional, disrespectful and ignorant

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