PayBright customer care and support service

PayBright is Canada’s leading provider of in-store and e-commerce point-of-sale financing. Based in Toronto, ON, PayBright is a trusted provider of exceptionally convenient By Now, Pay Later plans that help Canadians from all strata of society find and buy the things they need and love.

Founded in 2009, PayBright is an ambitious fintech company that wants to transform and elevate shoppers’ everyday commerce experience. It has partnered with more than 9,000 domestic and international sellers to offer Canadians the opportunity to find the products they have been looking for.

The company ensures that its customers can buy those products through manageable biweekly or monthly installments that will not affect their credit score. Moreover, PayBright also offers exceptional support services to its customers through its official website.

Here’s how PayBright offers dedicated support to its customers.

Contact PayBright

If you have any queries, concerns, or suggestions regarding PayBright’s services, you can relay them directly to the company’s customer service team from the “contact us” webpage. You can send them a message by clicking on the message tab.

PayBright will direct you to a webpage where you can click on the drop-down menu and select the issue you need help with. Depending on your desired category, PayBright will guide you to fill a customized form so that its customer service team can help you effectively.

Alternatively, you can choose to talk to the customer service representatives via call on:

  • 877.276.2780.

However, when taking this route, you might have to wait a while before your call connects, and you can engage with the company’s representative. Instead, you can send them a quick message through the website.

With that said, you can call the company at these times: Monday to Friday (9 am to 7 pm EST); Saturday & Sunday (10 am to 6 pm EST).

Contact Page for Merchants

PayBright has a separate contact webpage dedicated to merchants who are interested in working with the company. All you have to do is fill out the form on that webpage with your contact and business information, and PayBright will get in touch with you soon.

Help Center

PayBright has a comprehensive help center on its website with a search bar at the top where you can enter your search queries and concerns. Moreover, this webpage also features various help categories, such as:

Each of these categories has its designated web page that features multiple subcategories. These subtopics have numerous frequently asked questions written underneath them. All you have to do is click on a question to access its helpful answer.

Moreover, the primary help center webpage also has some trending topics with the most popular FAQs that you can access with a mere click.

FAQs for Merchants

PayBright has a webpage for FAQs asked by merchants to help its future partners and retailers make informed decisions about joining hands with the company. It has various help categories, such as payments, plan offerings, merchant account management, integration & technical stuff, returns and refunds, and more. Each category has multiple FAQs that can help you solve your queries.

How Does It Work?

PayBright also has a super helpful webpage titled “How Does It Work.” This webpage essentially introduces the company’s service to potential and new customers and interested merchants and businesses.

It has everything you need to know about PayBright and how you can benefit from it. You can find out about PayBright’s payment plans and its featured merchants.

Merchant Resources

PayBright has a dedicated webpage for its merchants that helps them understand the resources they will have at their disposal if they choose to work with the company. It has comprehensive information on PayBright’s APIs, platforms, and direct APIs that interested merchants can browse to make an informed decision.

Social Media Presence

PayBright has a pretty active social media presence on popular social media platforms, including:

Follow the company on these platforms to get regular updates on its services and products, read its fun and helpful blog posts, and engage with its customer base. You can also reach out to them via direct message or messenger with your queries or concerns or engage with the company’s representatives through posts, tweets, and other forms of engagement on the appropriate platforms.

Email List

PayBright gives you the opportunity to join its email list to receive irresistible promotional offers from its merchants. This way, you can constantly stay in the loop and not miss out on favourable deals and offers.

Blog& News

PayBright has two separate webpages for its customers and merchants who want to know about the company and its progress and read industry-related posts. The company has an engaging blog that features posts on industry insights, creative ideas, and PayBright news.

It also has a news & press webpage that highlights every news-worthy report and achievement the company has made and has information on its new partners and more news articles and press releases.


If you’re interested in joining PayBright as an employee, you can take a look at the company’s careers webpage. It has everything you need to know about the company, such as its values, the benefits you will receive when working at PayBright, health & wellness, equal opportunities, and more.

You can check out the open positions by scrolling to the bottom of the webpage and clicking on the “see open positions” button. The website will direct you to a webpage with all the open positions. All you have to do is click on the one you’re interested in to learn about the job and apply for the position.

The Bottom Line

PayBright is a valued Canadian fintech company that prides itself on making shopping easier for all Canadians. The company places great value in being helpful and accommodating to its customers. This devotion also translates into its exemplary customer support services.

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