Overstock is a popular Canadian online retailer situated near Salt Lake City. The company provides a wide array of home improvement & décor products, jewelry, apparel, electronics, art supplies, health & beauty items, pet care supplies, and more.
It’s a tech-driven company that emerged in 1999 as a fledgling startup. Today, Overstock is a proud billion-dollar online retailer with a creative and devoted customer service team. The company believes in providing its customers with the best, highest-quality merchandise and exceptional customer service.
Let’s take a look at the customer care services that Overstock provides its customers via its official website!
Overstock Customer Support Services
Here are some ways in which Overstock ensures to provide exceptional support to its customers:
Contact Overstock
Overstock provides both its Canadian and international customers equal opportunities to contact the company. So, if you have any queries, concerns, or suggestions for the company, then feel free to reach out to them.
For Canadian Customers
Overstock has a helpful “Customer Care Contact Information” webpage on its site for its Canadian customers. This webpage highlights all the various ways in which you can get in touch with the company.
For instance, if you have an immediate query, then you can call Overstock at:
- 1-800-843-2446
Here are the business hours for Overstock’s customer service:
- Monday to Friday, 8:00am to 12:00am (EST)
- Saturday, 9:00am to 11:00pm (EST)
- Sunday, 9:00am to 9:00pm (EST)
If you’re looking for 24/7 availability, then you can certainly get in touch with the company’s customer service representative by leaving a text message at:
- 1-385-257-9241.
The company will get in touch with you right away.
Alternatively, you can chat with Overstock and discuss your query or concern. You can either chat as a guest or sign in to chat. This option is also available throughout the day and at night.
This webpage also has additional helpful information such as a list of trending article topics including customer care and privacy policy. It also has a list of FAQs and help topics that you can browse through to find out what you’re looking for.
For International Customers
Overstock has a separate customer service team that is dedicated to providing exceptional support to its international customers. You can reach out to the company’s International Customer Care team via email and chat.
Overstock’s chat service is available to its international customers around the clock. You can start chatting with a customer service representative from the company about any issue or query that you might have. They will provide you with the answers that you need.
If chatting is not your thing, then you can leave an email to the company’s customer care representatives with all of your questions and comments. You can email the company at:
Overstock’s customer care will get back to you with a comprehensive response within 3 to 5 days.
Help Center
Overstock firmly believes in providing its customers with the best service possible. In this stride, the company offers its customers a comprehensive help center on its website. On this webpage, you can enter any question that you might have and the website will generate sufficient articles that will answer your question.
This webpage also has neat help categories such as:
It also has a list of trending articles based on shipping and delivery, customer care, return policies, privacy and security policies, and more. Moreover, this webpage has a list of frequently asked questions as well. All you have to do is click on a question to view its answer.
International Help Home
Overstock has a separate help webpage that caters to its international customers. This webpage has all the information that an international customer can possibly need.
These help topics include international order and shipping information, international payment options, order status and tracking, and so much more!
Overstock Help Articles
Overstock has an impressive inventory of help articles that include popular FAQ categories. These include orders, my account, product information, legal, international, services, about us, shipping& returns, etc.
Each category is further divided into various categories that you can browse through. All you have to do is click on the one that you want to learn more about. The website will direct you to an article based on that category, which will categorically answer all of your questions about it.
Follow Overstock on Social Media
Overstock also enjoys quite an impressive following on various social media platforms, such as Facebook, Instagram, and Twitter. The company makes sure to keep its customers updated via these platforms.
You can get in touch with its customer service representatives by messaging them on the company’s official social media handles. You can also subscribe to Overstock’s YouTube channel to stay updated about all of their seasonal offers, discounts, and sales.
Tips and Ideas
Overstock also has a pretty fun, creative, and helpful blog on its website. This blog has various tips and ideas on a wide array of topics such as:
Each category has its dedicated webpage, which is filled with various blog posts. You can browse through all the posts to find out what you are looking for. You can enter the topic that you want to learn about in the search bar as well.
The Bottom Line
Overstock proves time and again that its customers are its utmost priority. The company strives to provide its local and international customers with all sorts of customer care facilities imaginable.
Whether it’s via the official website or through its social media platforms, Overstock leaves no stone unturned to help you!
