Novosbed customer care and support service

Novosbed is a mattress brand that operates in Canada and the United States. It is an e-commerce retailer only, so it has no physical stores where customers can try and purchase their mattresses.

However, to counteract that, it allows customers to try the mattress for 120 nights in their homes for free.

Novosbesd Inc. is a private company with its headquarters in Edmonton, Canada. The company was founded in 2009 by Sam Prochazka, who is also the CEO of the company.

After the company established itself as a major contender in the market, it now delivers thousands of mattresses in both Canada and the United States.

This mattress company has built a name for itself by providing high-quality products at competitive prices and using a more green approach when manufacturing.

It also boasts excellent customer support services, which this article will go over.

Novosbed Customer Care Services

So far, Novosbed products are available in North America only.

Below are a number of different channels you can use to learn more about this company or get in touch with one of its representatives.

Find the Novosbed Office

Novosbed doesn’t have a service depot like some other companies do, but you can visit its office if you feel the need.

The office address for Novosbed is:

#630, 9707 110 Street NW
Edmonton, AB T5K 2L9

Important Phone Numbers

If you feel like speaking with a Novosbed customer service representative would be quicker and easier to communicate than writing to them, you can call the following toll-free number.

Novosbed has representatives available from Monday to Friday. You can call the company anytime between 10:00 am and 7:00 pm EST or 7:00 am and 4:00 pm PST.   

  • For customer service support and all queries (including order updates), call:
    • 1-877-496-3626
  • USA residents can call toll-free for customer service support and all queries (including order updates):
    • 1-844-456-4506

Online Support and Useful Resources

Novosbed offers sufficient online customer support services. If you’d prefer to write to the company instead, you can email them or chat with them live.

In addition to online communication, Novosbed also has resources that answer questions for you without you needing to contact them at all. Scroll down and learn more about this mattress company’s online support options.

Send an Email

Email is an excellent communication method for whatever your query is. While it may not be as quick as speaking to a representative over the phone to acquire answers, it’s more articulate, and it offers written proof of everything the company communicates.

This evidence can prove useful if you have a bad experience with this company.

Furthermore, unlike calling Novosbed or chatting with a representative, you are not limited to specific working hours to send an email. For example, if you work a night shift, email may be the best way to go.

You can email Novosbed in two ways:

  1. Send an email to Novosbed at
  2. Write an email on the Novosbed Contact Us page

To email Novosbed on the Contact Us page, you will have to provide your name, email address, subject and message. Either method is effective for receiving a response from Novosbed. You should note that Novosbed will take anywhere between 1 and 5 business days to respond to your queries.

Live Chat with a Customer Support Representative

Novosbed also has a live chat service on its official website. This feature can offer quick answers to your queries while allowing you to type out your message clearly beforehand.

The live chat feature is not available 24/7. So, if it’s offline, you can leave them a message mentioning your name, email, and order number. A customer support representative will then get back to you depending on where your message lies in their order.

They operate at specific working hours. i.e., from Monday to Friday between 10:00 am and 7:00 pm EST.

  • To live chat with a customer support representative, click here

To schedule a service for your Novosbed products, you must first create or log into your Novosbed account. Keep the product model and serial number ready!

Once you have scheduled an appointment, check the status, re-schedule, or cancel an existing appointment at any time. 

  • To find the model number of your appliance, click here.    

How Long It Takes for You to Receive Your Product

Novosbed has different estimates for shipping times based on the location it’s delivering to. Look at these estimates for deliveries to various parts of Canada and the United States to know when you’ll receive your product.

For Canada:

  • ON: 1 to 2 business days
  • MB, QC: 2 to 4 business days
  • SK, NB, PEI: 3 to 5 business days
  • BC, AB, NS: 4 to 6 business days
  • For the United States:
  • East: 1 to 3 business days
  • Mid-East: 2 to 4 business days
  • Mid-West: 3 to 5 business days
  • West: 4 to 6 business days

Product Support

If you are having trouble finding the right way to clean your Novosbed mattress, you can either call the customer support services toll-free.

However, this information is also on the official website in the Post-Sale section of the FAQ page. You can also learn about how to return your product and details about its warranty.

  • To learn more about Novosbed product support, click here

Download Foundation Assembly Instructions

If you misplaced your Novosbed foundation assembly instructions, don’t fret. You can download these instructions directly from its official website!

This document offers instructions for all sizes of their mattresses, so you don’t have to look for different instructions for your specific product.

  • To download Novosbed foundation assembly instructions, click here.   

Novosbed Social Media Handles

Follow your Canadian mattress company on various social media platforms to stay updated with its latest products, deals, services, and more.

Here is a list of Novosbed social media accounts that you can follow. 

The Bottom Line

Novosbed offers a number of ways you can communicate with it. It also has a number of resources online that can help you find answers without going through the hassle of speaking to anyone.

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