Neo Financial is a financial services and rewards company founded by Andrew Chau, Jeff Adamson, and Kris Read.
The company is headquartered in Canada and creates custom tech solutions. These solutions focus on spending, savings, and rewards to simplify finances and create rewarding experiences for Canadians, whether individuals or businesses. The purpose of the company is to use technology to improve everyday life.
The Neo Financial website is very easy to navigate and use. Using the website, you can become a part of the Neo Financial community and stay updated about your finances. Neo is 100% digital which means that you can access the company’s services at any time from any place.
Neo Financial has a strong customer support team dedicated to helping all Canadians manage their finances using technology and find all the information they need as quickly as possible.
You will find the answers to all your finance-related queries on Neo Financial’s official website. If you want to learn more about the customer support services provided by the company, we suggest you continue reading!
Neo Financial provides various customer support services to all its Canadian customers. You can reach out to the company via email, call on their helpline or submit a request on their website.
You can also find out the answers to your questions in their FAQ section or access their Help Centre for articles to aid you. We will discuss each of these customer support services in detail ahead.
Contact Neo Financial
The best way to contact Neo Financial is to call their support team at seven days a week from 7:00 am to 8:00 pm MST.
- 1 (855) 636-2265
If you don’t prefer speaking to a representative, you can also write to Neo Financial at:
Neo Financial Help Centre
Neo Financial has a dedicated Help Centre on its website. The Help Centre aims to help customers by providing answers to their queries in the form of articles.
When you visit the Centre, you’ll see a search bar to enter keywords. Neo Financial’s database will show you the closest results possible based on the keywords you entered.
Below the search bar, you will see a couple of tabs titled:
- Security Tips for Security Champions
- Card Activation
- Payments & Deposits
Clicking on any of the tabs mentioned above will take you to the designated topic page, where you can find the answers to common customer queries.
At the bottom right side of every page on Neo Financial’s website, you will see a tab labeled “Help.” Clicking on this tab will open a chat box where you can type in your message (or send an automated message) and wait for the bot to reply to you instantaneously.
The Help Centre also allows you to submit a request via Neo Financial’s website. Clicking on the “Submit a Request” option on the top right-hand side of the Help Centre will redirect you to a webpage where you can type in your email address, phone number, message subject, and description.
You can also include attachments with your message so the customer support team can guide you better.
Neo Financial’s FAQs
Like most companies, Neo Financial also has a comprehensive FAQ section on its website. You can find this section by scrolling down on the website’s homepage.
If you want to know how Neo Financial works, how it is different, and whether it is the right option for you, access this section right away!
Create Your Neo Financial Account
To explore financial products and rewards, you can create an account with Neo Financial by visiting their signup page. All you have to do is click the “Join Now” tab on the top right side of the homepage.
The webpage will reroute you to the signup page, where you need to enter your details to create an account. Once you join Neo Financial, you will be an official member and can access better financial services and rewards.
Stay Connected to Neo Financial via Social Media
Neo Financial’s marketing and customer support teams are very active on these platforms. They educate customers using social media and provide regular updates to make their experiences more pleasant.
If you have any questions, you can get in touch with Neo Financial on social media.
The Bottom Line
Neo Financial is committed to providing the best customer support services to all Canadian customers.
In addition to getting in touch with the company via its helpline and email, you can access its Help Centre, refer to the FAQs on its website to find the answers to your queries, or submit a request and wait for the customer support team to get back to you.