National Bank of Canada customer care and support service

National Bank of Canada was founded in 1859 as Banque National. The bank weathered through various financial crises over the next century, and eventually merged with Banque d’Hochelaga in the 1930s.

This new institution was named Banque Canadienne Nationale or Canadian National Bank. The bank then merged with the Provincial Bank of Canada in 1979, and this is when it took on its current name, National Bank of Canada.

Today, the bank has 450 locations across Canada, with the majority of branches located in Quebec.

It employs over 20,000 staff members and serves an estimated 2.4 million customers at its many branches. As of October 2020, the bank’s assets totaled an estimated $322 billion.

The bank offers services in four distinct business segments:

  • Personal and Commercial
  • Financial Markets
  • Wealth Management
  • U.S Speciality Finance and International

National Bank of Canada Phone Numbers

National Bank of Canada offers customer service over the phone. Their contact number for each service is as follows:

Online Banking Assistance

National Bank of Canada’s online banking services enables customers to:

  • Pay their bills and change payment schedules online.
  • Perform Interac-e-Transfers
  • Offer contributions to TFSA and RRSP
  • Purchase investment funds.

Customers who require technical assistance with online services can call:

  • 1-888-835-6281.

This phone assistance is available from Monday to Friday, 7 a.m to 10 p.m (ET) and Saturday and Sunday, 8 a.m to 8 p.m (ET)

Customers can also use this number if they wish to inform the bank about a change of address.

Mastercard Credit Cards Assistance

National Bank of Canada provides assistance for customers with Mastercard credit cards. Customers should contact the bank over the phone if they wish to report any lost or stolen card, apply for a new Mastercard credit card and apply for more credit.

National Bank of Canada’s dedicated number for Mastercard credit card assistance is:

  • 1-888-622-2783.

This phone assistance is available 24/7.

Business Assistance

National Bank of Canada has a dedicated call center for business owners, workers, and other professional in the commercial sector who wish to inquire about:

  • Available banking services.
  • How to open an account.
  • Available financing options.
  • Available investment products.
  • Information on credit cards.

This call center can be reached at:

  • 1-844-394-4494

It is available Monday to Friday, 7 a.m to 8 p.m (ET).

NBC Virtual Advisor Services

Customers who wish to apply for funding via the National Bank Virtual Advisor Service can fax at:

  • 514-394-4390.

National Bank of Canada Email

There are two ways to contact the National Bank of Canada through email.


If you already have an account with National Bank of Canada, you can send them a secure message by signing into your online National Bank of Canada account and selecting the “Help and contact” option, followed by “Send message”.


If you do not have an account with National Bank of Canada, you can send them a message using this form. The bank does not have an email address you can directly contact them through.

However, this message form will get you in touch with them, and they will respond via email.

Locating a National Bank of Canada Branch

You can find one of National Bank of Canada’s 450 branches using their map. This map also outlines the location of the various National Bank of Canada ATMs across the country.

National Bank of Canada Website

The bank recommends customers visit their website for answers to any questions they may have. Customers can also sign into their online bank account or the National Bank mobile app for assistance.

Social Media Contact

The National Bank of Canada maintains an online presence on several social media networks. You can connect with them on these sites to learn more about their services, as well as the information on their events and promotions.

Links to each of their social media platforms are as follows:

The Best Way to Contact National Bank of Canada

There are many different ways to contact the National Bank of Canada depending on the type of assistance you require. Customers should first visit the company website and see if their query is answered by one of the various service pages on the site.

You can also connect with the bank on social media to learn about the various services they offer, and to see their latest contents and promotions. However, the bank has not specified if they offer customer service via their social media outlets.

Customers can send a bank a private message if they still have questions they would like answered. However, it may take several days to receive a response from the company. You can contact the bank over the phone if you have urgent questions or would like to report a problem regarding your account or credit card.

You can visit the branch in-person to meet with a customer representative. However, the bank prefers customers try all the other contact options before visiting the branch in-person.

As you can see, there are plenty of ways to contact the National Bank of Canada. Make sure to use the right contact methods if you require assistance with their services or with other financial matters.

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