My Prepaid Center is a platform used for managing prepaid gift cards that are issued by MetaBank and Peoples Trust Company based on the location and the types of cards. Thus, the types of cards include Visa, Mastercard, Discover, American Express, and T-Mobile Value cards. In addition to managing your cards, you can also use this platform to activate them and perform online balance enquiries.
My Prepaid Center provides its services to Canada, the United States, and Mexico. For Canadian users, Peoples Trust Company issues a Visa Prepaid Card and a Prepaid Mastercard. However, MetaBank issues Discover gift and prepaid cards. It’s also important to mention that My Prepaid Center is operated by Blackhawk Network.
This service provider has become popular because it simplifies prepaid gift card use for customers. In addition to that, prepaid gift cards can be used for purchasing goods at various different vendors, some of which exist online and/or offline.
Another contributor to its success is its customer support services. Therefore, customers can resolve their problems quickly and without much effort. So, this article provides an overview of different ways that you can get support from My Prepaid Center.
Like with most companies’ customer support services, My Prepaid Center includes a self-service option and offers to contact a representative for personalized solutions. If you’re new to the service, it’s best that you first try to educate yourself about the company and its services by reading available resources on its website.
This way, you can effectively communicate your concerns to the support representative and possibly have a more productive conversation than you would without doing a bit of your homework first.
There are, however, not many ways that you can get in touch with a representative of My Prepaid Center. Calling the company is the only real mode of direct contact. That said, the services have been relatively effective, so let’s get into them.
Call My Prepaid Center
My Prepaid Center has a number of different phone numbers. The numbers are dedicated to different problems or inquiries clients may have.
You can call the company for four specific categories:
- Inquiries about Lost and Stolen Line
- Mastercard cardholders
- Discover cardholders
- Visa cardholders
- 1-877-227-0956 (Lost and Stolen Line)
- 1-888-371-2109 (Mastercard cardholders) (Canada and US)
- 339-234-6415 (outside Canada and US)
- 801-744-9918 (Discover cardholders) (Canada)
- 1-888-842-0336 (US)
- 1-877-610-1075 (Visa cardholders) (Canada and US)
- 801-214-8892 (outside Canada and US)
The different contact numbers for various specific problems help streamline the overall customer service at My Prepaid Center. What this also means for you is that you can have shorter waiting times and get your problem solved sooner than later.
That said, My Prepaid Center has also declared that users should expect additional holding times when reaching customer service representatives because most of them are operating remotely.
Useful Resources Online
You can consider using some of the online resources to find answers to your inquiries. My Prepaid Center does not have comprehensive information, but there is enough for you to learn what you need to without needing to spend time calling a representative.
Learn About Different Information Regarding Your Card
You can find quite a bit of information about various aspects of your card through online resources. Therefore, you can solve issues regarding:
How and when to use your prepaid gift card
Lost or stolen cards
Problems encountered at the point of sale
Learning more about your card
Learning where you can access a summary of your transactions
You can have access to all of these online resources here.
My Prepaid Center Social Media Customer Support Services
Unfortunately, My Prepaid Center does not have any social media accounts dedicated to its services. So, what you can do for social media support is visit or interact with the accounts of Blackhawk Network instead. Blackhawk Network operates My Prepaid Center.
Also, BlackHawk Network has accounts on various social media platforms, including YouTube, where you can watch videos on how to get the most of your prepaid gift card. The social media platforms you can follow to get the latest updates on Blackhawk Network include:
Activate Your Prepaid Gift Card
It’s quick and simple to activate your prepaid gift card if you’re a new user. All you have to do is provide your card number, and the process will begin.
You can activate your prepaid gift card here.
The Bottom Line
The customer support services at My Prepaid Center are effective, but they still leave much to be desired. The lack of a live chat feature on the website means that you can’t quickly get answers to some basic questions. Instead, you’ll have to call the company and speak to a representative, which can be a long process if there are many callers at the time.
In addition to the live chat feature, there is also no customer support email. So, you can’t write your inquiry in detail and get a response electronically.
Also, the absence of dedicated social media accounts is disappointing considering that many users rely on those platforms to learn about a company and its services. Having said that, there are some positives about its customer support services, which include the dedicated phone numbers and the simplified online material.