Mr.Lube customer care and support service

Car troubles are always frustrating, and for some reason, they always occur right before an important event or occasion.

That’s why it is important to always keep your car well-oiled and maintained so that it doesn’t disappoint you at critical times. 

Now, if you’re too busy to do it yourself or look for a good mechanic to do it for you, consider taking your car to Mr. Lube.

Along with a wide range of exceptional services, they have a fantastic customer support team that is always available to answer any of your questions. 

If you’re a new customer and want to approach them to inquire about their full range of services or for any other matter, keep scrolling to find out all the ways you can contact Mr. Lube.

About Mr.Lube

Mr. Lube is one of Canada’s largest quick lube brands. It was founded in 1976 by father-son duo Arnold and Clifford Giese in Edmonton, Alberta. After the success of their very first store, Mr. Lube has continued to grow bigger and better.

It started its franchising program in 1981, allowing the brand to grow even further all over Canada and become a complete automotive maintenance service provider.

While they are known for their oil-changing services, they offer other car services as well, such as fluid changes, filter replacements, tire services, fuel system cleaning, and more. 

Mr.Lube Customer Support

Mr. Lube prides itself on its excellent car services as well as its fantastic customer support. They always put the customer first, which you can experience firsthand when you visit a Mr. Lube store and are served free coffee and a newspaper.

If you’re interested in visiting their store, joining the brand, or simply making an inquiry, you’re in the right place. Here are all the ways you can reach them. 

Mr.Lube Contact Information

Mr. Lube offers several methods to contact them, depending on your convenience and comfort. Their contact information is easily available on their website.

As soon as you open their site, there’s an option Contact at the very top to take you to their contact information. 

If you want to make any general inquiries, media inquiries, or for any other customer service, you can call them on their toll-free number:

  • 1-866-675-8231

Alternatively, if you don’t want to call or talk to anyone in person, you can also email Mr. Lube, and someone will get back to you as soon as possible.

If you’re an existing customer and have to email about your visit to a Mr. Lube store, always include your name, address, and license plate number as this helps the support team to process your inquiry that much quicker and easier. You can email them here:

For more official matters, you can also directly deal with a Mr. Lube representative at their corporate offices.

These are the addresses and numbers of their corporate offices in Canada:

Richmond Office:

2330-6900 Graybar Road
Richmond, BC
V6W 0A5

  • 604-759-4300

Mississauga Office:

200-2180 Meadowvale Boulevard
Mississauga, ON
L5N 5S3

  • 905-828-0909

Leave them a Comment or Feedback

You can also leave them a comment or feedback by filling their online survey form on their website. A representative from their customer support team will reach out to you regarding your feedback or inquiry within two business days. 

The Feedback page has two options, one for feedback over your visit and one for a general inquiry. The survey form asks for basic details regarding which store you visited, service date, license plate number, and invoice number.

Find a Mr. Lube Store Near You

If you want to discuss your concerns in person or you want to avail Mr. Lube’s services yourself, you can visit their store directly. In case you’re not sure where that is, you can find the one nearest to you using their Locate a Mr. Lube feature. 

You can search using your postal code and entering the number of closest stores you wish to see. Alternatively, you can also look at a map of your province and city and check the Mr. Lube stores in the vicinity.

Join the Mr. Lube Club

At Mr. Lube, there is also an exclusive Mr. Lube Club. Members of this club can avail lots of benefits and extra services. If you are interested in joining this club as well, you don’t need to visit the store in person or call or email anyone. 

You can simply sign up for it on the club’s Sign Up page and start enjoying its perks and benefits right away.

Inquire About Franchising

Seeing their success, we won’t be surprised if you also wish to own a Mr. Lube franchise. For franchising information, you can visit their Franchise Application page and submit an inquiry form. Once you’ve submitted your information, a representative will be in contact with you shortly. 

Alternatively, you can also directly call or email them for further information.

If you’re interested in selling your quick lube instead, you can email them separately here so that you can be dealt with faster.

Apply for a Job at Mr. Lube

There are various career opportunities at Mr. Lube as well. You can visit their Careers page, which offers positions for the corporate office as well as front-line store opportunities.

Whichever one you choose will take you to a new page where you can see the position details, perks, and how to apply. 

Connect with Mr. Lube Over Social Media

You can also follow Mr. Lube on various social media platforms. Over here, you can stay updated with all their recent news and offerings.

Moreover, if you wish to connect with them for any inquiry or feedback, you can do so on their Facebook and Twitter profiles.

Staying in touch with Mr. Lube is very easy. Just use any of the methods above, and you will get a reply instantly.

Customer care reviews
Average Rating
79.5%
 3.9/5 (10)
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 4/5 (10)

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9 reviews

  1. Today I had the pleasure of dealing with Tristan at the Walmart Brock Rd Pickering location. I want to confirm to his superiors that he was both friendly and profession even though the management has put the staff there in a difficult situation. I received a promotion for this location to have an oil change and tire change over. I was surprised when I was told that most of the equipment had already been removed and they no longer offered the tire service there. Of course I was not pleased to hear this and advised I would send a note regarding same. It is not the staffs fault that customers had not been informed of this when they received reminder notices, and promotions and yet they are the ones dealing face to face with them. Given the unfortunate situation he was put into, Tristan was able to do the services that I had set out to accomplish without issue. I have had many visits to this location and been very happy with the services provided. I will try another location when required and hope that I receive this same a1 treatment. Thank you Tristan!

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    Helpful We appreciate your evaluation.
  2. The time b4 this they didn’t screws in my dust plate so now when I go over bumps it drags. This time when I get my oil changed I ask if they would tighten up the screws then they tell me I have a coolant problem which I didn’t before. And when I called them of course they didn’t do it. I have been going the for 5 years. Could i get a response. Thank Teresa Ruppe

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    Helpful We appreciate your evaluation.
  3. I have only gone to the place twice now. My first visit i brought rims and tires for them to install and paid 79.99 and came back later when completed. I picked up the tires and later noticed two tires installed backwards there is big while lettering that says scorpian perelli A/T and they still installed two backwards i went back 2 days later they were wuick to fix their mistake but offered bo apology or refund or rebate of some sort i didnt bother complaining just went about my day. 3 weeks later i brought winter tires for a switchover waited in line for about a hour then was told no more then a hour to complete almost 2 hours later they were finally done the lady behind me next in line was livid. So the next day at work looking at my tires and notice a rotation arrow and thought that was cool until i noticed the two back tires on wrong and went directly there after work and again no sorry no refund just ok pull in we will fix it. My time has been wasted twice now on a mistake that should never happen at a place that does how many tires changes at this point in the season? What does having backwards winter tires do to your tread when they are meant to go in one direction? I deserve a refund and a apology. If you have rookies their your supposed to suppervise them. But this wasnt a rookie.
    And as for the mr.lube reviews responder i have already emailed you last thursday it is now monday still no reply thanks for your speedy reply. It must because of staff shortage due to covid ….NOT. Maybe this review you will answer some emails….i took two photos when they lifted it up to fix them
    Also none of my fluids were topped up like they are supposed to do with a seasonal tire change

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    Helpful We appreciate your evaluation.
  4. Took my wife’s car in for an oil change, they said the spark plugs and battery needed a change. A week later the engine was shaking violently, the engine wasn’t firing properly. Got it looked at and brought it back to me lube. Now they are charging me to fix the problems from the previous visit that they caused. I’m out 1600 and feel completely ripped off. I understand this is a business but diagnosing problems that aren’t there, billing me to fix them and then creating more problems (which I have to pay for) is some of the sleaziest business practice I’ve ever seen. This is an absurd joke and I feel completely taken advantage of

     1/5
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    Helpful We appreciate your evaluation.
  5. they destroyed my car, and now i cant get anyone to respod to me about it! they got bunch of uneducated people working for them and have no clue what they are doing! i am $1500 in debt cause they have destroyed my oil pan and also put wrong oil in my truck. nobody cares! they are very pushy to upsale you stuff while waiting for an oil change and try to scare you as your car is falling a part (works on lot of people that are clueless ). I would never recomend MR> LUBE to anyone again and I would stay as far away from them possible. bunch of crooks!

     5/5
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    Helpful We appreciate your evaluation.
  6. I took my wife’s car in to get the oil changed. A couple of days later I noticed puddle of oil on my garage floor and on my driveway. I took it back and the guy checked out everything and said it was residual oil that had spilled on the under cage of the car. He said he cleaned it up and gave me a 10% off coupon for my next oil change. To my surprise the oil still leaked so I took it to my mechanic and he discovered that the dip stick was not pushed down all the way so oil was spilling everywhere. I went back to their shop and told them that I had puddles of oil on my garage floor and driveway and asked them what they were going to do about it. The idiot manager said he would contact Corporate and have them give me a call. That was about a month ago. So I went back to see what was going on and once again the idiot manager took me to the parking lot, lit up a cigarette and basically blew me off. I am still waiting for a response from Corporate. I have been taking all my company and personal vehicles to them but now it’s time to go somewhere else. As far as I am concerned this idiot manager should be let go. No customer service and lies.

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    Helpful We appreciate your evaluation.
  7. Looks like Mr. lube started hiring Unprofessional mechanic. Recently, I went for a oil change but after some days it ended up with up oil leakage. What if something had happen to engine. The store should be liable to cover all the expenses plus they are responsible for the trouble which they gave to customer. Mr. Lube should compensate well in this kind of matters

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    Helpful We appreciate your evaluation.
  8. went to mr lube for an oil change 2 weeks ago. they didn’t tighten the oil plug and it came out while I was driving, all the oil drained out and it wrecked the engine. They have had my car since and I’m still waiting for it to be fixed.

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    Helpful We appreciate your evaluation.
  9. When does an oil change cost $136

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    Helpful We appreciate your evaluation.
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