Montréal–Trudeau International Airport customer care and support service

Montréal-Pierre Elliott Trudeau International Airport (also known as YUL) is an international airport located in Dorval, in the province of Québec, Canada.

It is situated 20 kilometres from Downtown Montreal and is the main international airport serving the city of Montreal, the most populated city in the province of Québec.

The airport comes under the organization “Aéroports de Montréal” which manages the YUL airport and the YMX International Aerocity of Mirabel (a real estate business).

The YUL airport is an important hub for Canada’s biggest airline company, Air Canada. 60% of flights to and from the airport are international, making YUL the third busiest airport in Canada.


The Montréal-Trudeau International Airport is divided into 4 sections: a public area for visitors and passengers, a domestic flight area, an area for international flights and a trans-border area for connecting flights to and from the US and the EU region.

Montréal-Trudeau International Airport’s Customer Support

Montréal-Trudeau International Airport provides exceptional customer support to enhance the overall travel experience of all passengers. They have customer support representatives stationed all around the airport and encourage passengers and visitors to reach out to them for assistance.

The homepage of the YUL website is very comprehensive and has many useful links, including a slideshow of the latest updates for passengers arriving at and departing from the airport.

The home page also showcases a chart of arrival and departure times for all flights in and out of the airport.


As you scroll down, there is a detailed section titled “YUL Passengers” with several links to almost everything passengers look for when visiting the airport’s website.

These links make it easier to browse through the website. There is also a support box at the bottom of the homepage where you can type in your query to get immediate assistance.

Customer Support During COVID-19

The Coronavirus pandemic has restricted travel and imposed travel bans on many airports and airlines in several countries, including Canada.

Travelers are greatly affected by the pandemic as many flights have been put on hold or restricted to a limited number of passengers.

YUL airport has been providing constant updates to its passengers and visitors regarding the limitations set by the Canadian government during the COVID-19 situation.


The homepage has a yellow bar on the top that provides a direct link to Coronavirus updates. Clicking on the tab takes you to a detailed press release.

Aéroports de Montréal Community

Montréal-Trudeau International Airport’s website has a link to the Aéroports de Montréal Community.

The community is basically a forum to discuss the efforts of the organization and provide updates regarding new ventures and developments.

The community is a good platform for customers concerned about the sustainability and growth of the organization behind the YUL airport.


FAQ Page

Montréal-Trudeau International Airport has a Frequently-Asked-Questions section on its website. The page is easily accessible from the main tab on the homepage.

This FAQ section is divided into several different categories. For example, the first category is “flights.” Clicking on this tab will take you to a page that discusses the most frequently asked questions regarding flight statuses, visa information, boarding information, traveling with children, etc.

Similarly, the section also has other categories like restaurants, parking, airport patrol, VIP lounges and so on.


Help Center

The Help Center, accessible through the Guide on the YUL airport’s website, provides assistance to passengers and visitors regarding the services available at the airport.

It gives details about customer service representatives, emergency assistance programs, telephone helplines, airport patrol, information counters, first aid in charges, wholesalers as well as ticket conductors.

Customers may contact via telephone through the following numbers:

  • 514 394-7377
  • 1 800 465-1213 (toll free from anywhere in Canada, Vermont and Albany, New York)

These helplines are open to assist passengers and visitors 24/7.

In case of emergencies, customers have the option of pressing the emergency button on public telephones around the airport or they can dial:

  • 514 420-5000

Contact Montréal-Trudeau International Airport

Passengers and customers can get in touch with the authorities at Montréal-Trudeau International Airport by contacting the on their telephone helplines or toll free numbers.

Additionally, they can also pay a visit.

The details for YUL, YMX and Aéroports de Montréal are available on the YUL Contact Information webpage.


You can contact Montréal-Trudeau International Airport in the following manner:

For General Information:

  • 514 633-3333 (Telephone)
  • 1 800 465-1213 (Toll-free)

For Parking Information:

  • 514 633-3016 (Telephone)
  • 1 866 236-3999 (Toll-free)


Additionally, Montréal-Trudeau International Airport also provides a free subscription to their newsletter via their homepage.

The newsletter keeps you updated on various destinations, contests, new shops, special offers, etc.


Anyone can subscribe to the newsletter by providing their email address.

Social Media Shortcuts

YUL Airport’s website also provides shortcuts on the homepage that lead to three social media accounts of the airport: Facebook, Instagram and Twitter.

For any guidance or assistance, travelers and visitors can also contact the airport management through these social media platforms.

Customers can reach out to the representatives by posting on the social media pages or via inbox or tweets.

Travelling With Confidence

Montréal-Trudeau International Airport aims to provide the best experience to its passengers and visitors.

“Travel with confidence at YUL” is their motto.

With several on-ground facilities and amenities, the YUL authorities aim to make traveling easier for people visiting from all over the world.

Customer care reviews
Average Rating
No ratings yet.

No ratings yet.

Review the Montréal–Trudeau International Airport customer service

Share your experience with Montréal–Trudeau International Airport customer support. Your email address will not be published. Required fields are marked *