The National Money Mart Company, previously known as the Dollar Financial Group, is a leading financial services company with more than 600 stores across Canada and the U.S.
Money Mart offers financial services to customers, including cash advances, installment loans, payday loans, prepaid cards, check cashing, funds transfer, Titanium MasterCard, business loans, Currency Exchange, Bill Payment, and much more.
The company planted its roots in 1982 and had over 100 franchises by 1994 and 200 franchises by 2000. Money Mart has over 2000 Canadian employees across all their franchises and various retail brands.
Their head office is located in Victoria. From Mortgage to small business loans, the company’s serves the community equally and impartial. They offer their services both in-store and online.
Call Money Mart Customer Care
Money Mart’s customer care department can be reached at this toll-free number:
- 1-800 361-1407
Their customer care team is present to assist all customers 24/7. Customers must present identification and account information upon calling Money Mart’s helpline. The representative will inquire about the issue and try to solve it as promptly as they can.
You will be required to provide the email address or phone number associated with your registered account and any details about the problem you are facing. You may also be prompted to provide additional information depending on the urgency of your issue.
The representatives only ask for these details to comprehend the issue and resolve it over the phone.
However, if they cannot grasp the issue or offer an adequate solution, you might be asked to step into the nearest store and talk to a representative. The team is present to help you out in any way they can.
You can locate a store and head there whenever you want or register a formal complaint through their website or Mobile App. All complaints are directed to the Customer Care department, and a representative will reach out to you and offer all possible solutions for the issue. So make sure to check your email for any updates.
Online Support and Other Useful Resources
If calling a toll-free number is not your preferred mode of interaction, Money Mart offers a few other solutions. A lot of contact information is available on Money Mart’s official website for
users to access. They can find their stores, telephone numbers, email addresses, and other details. The website also offers privacy policies, job openings, and much more. Here are some useful resources used by Money Mart to provide a better experience to their customers:
Mobile App
Money Mart Mobile is a digital store offered by DFC Global Group to all National Money Mart customers.
The app provides access to all of their financial services at your fingertips, on the go. You can apply for a loan, make payments, view your account details, and much more – right from the comfort of your device.
The app offers quick approvals and fast funding for your business ventures anywhere you need. Users can even make transactions and easy payments using the app and can ditch their credit cards at home when heading out. The app is free for everyone across the App Store and Google Play Store.
Find a Store
Want to head out to a Money Mart Store but don’t know where the nearest one is? Money Mart’s location helps users find the nearest store from their website. Just click the link and allow the device to detect your location. It will display the distance from your location to the nearest Money Mart store.
You can pull up the location on Google Maps or Apple Maps and head to a store to request your next loan. This feature is also useful for users who travel a lot and need to send money back and forth.
FAQs
Having a lot of questions about your installment loan plan? Need to know more about taking out a mortgage for your home? You are in luck! Money Mart has a dedicated page for all frequently asked questions by their customers. You can head to their website > FAQs, or click this link, and learn more about installment loans, cash advance loans, extended payments, mortgages, loan protection plans, questions about your loan application, and more.
The website provides detailed answers to all queries and also has direct links to various parts of the website. Many times, users that call Money Mart’s helpline just need to visit the FAQ page, and they can save themselves a call.
The FAQ page will surely answer half of your questions as you browse through their list of possible solutions for each problem a Money Mart user faces.
Money Mart’s Social Media Presence
Money Mart has a very active social media presence.
The finance group is present across all major platforms, including Facebook, with over 6000+ likes, Instagram, with 1300+ followers, and a growing Twitter presence. Users can reach out to the company on any of these platforms and inquire about their queries.
The business typically replies within a day and has a great rating from Money Mart’s customers. Stay up to date about all the company’s latest events, news, and announcements by simply following them on any of these social media sites.
Their social media platforms are a great tool with their exceptional responsiveness and high rate of resolved issues via chat support. Simply text them on Facebook chat, Instagram direct message, or Twitter direct message to know more about how to proceed with your queries. The customer representatives will guide you from thereon and help you get the best service.
Final Words
The National Money Mart Company has helped thousands of lives since its establishment.
Money Mart helps customers get through all their financial troubles, from currency exchange to electronic payment. Their customer care centers are helpful for small-scale issues.
Still, if you are facing an important issue with your account or financial transaction, we recommend you immediately locate the nearest store and head there. Their in-store assistance is great across all 600 locations and will save you time and energy!
If I could minus stars from the 5 I would now back to the point, My experience calling the customer care line has been the worse experience I have ever received from any call centre Iv called 8 times 2 yesterday and 3-4 times today Each time been on the phone 1-3 hours 7 of those calls I’ve gotten through and spoke to someone, and they would put me on hold then HANG UP !!!!! one of the employee ended up sending out the reset password code he said it would be there between 30 min – 4 hours we waited for 7 hours before calling and now every time we got through and waited just to be hung up on, and to make matters worse they customer service standard experience from employees were not very high at all they would talk over and seemed like they knew nothing at all about what they were doing and could not even answer the right questions right! And wait I’m not done !! We visited the cornerstone money mart by Walmart Prince Albert SK yesterday on feb 5 2022 closed at 5pm and today feb 6 2022 they weren’t even open !!! And might I add the website And Google both say sat closed at 9pm but closed at 5 and because of calling all day I didn’t make it for that time then sun it said they close at 5pm!, but they were closed completely! So may I just remind you that this is faults advertising, I waisted my last bit of cash on a cab because both website and Google say, a different closing hours then the store ! waisted my entire weekend on calling you guys just to be left with no money no food a mad landlord and it the worst mood I had ever been in , receiving the worse customer service I have ever had, and 1200 dollar cheque still not cashed !! I will be going to the BBB to take matters further, Also if can sew for anything I’m going to do just that ! MONEY MART SHOULD NEVER HAVE EVEN OPENED THEIRS DOOR OR BECAME A SUCCESSFUL BUSINESS EVER! ESPECIALLY IF THIS IS WHAT CLIENTS HAVE TO DEAL!! Ill
Lost mine and fathers business tried to send money and they refused to give it to my father. I was on the phone with the man while the transfer was being completed, tried to tell me there was no money, was unprofessional by raising his voice to me and with my father. Will NEVER use that service again.
Both Prince George money mart locations were closed today. No answer at the door, nothing posted saying closed. No phones were answered snd no message telling the Custer they were closed. Hours show open 7 days a week on the door snd online. What happened??
Finally went to Walmart to do a money transfer.
Money mart customer agent Felisha is very pleasant,greats with a smile and nice personality I look forward to continue doing business there at the camrose branch
Money Mart is the worst business practices I ever come across tried to pay my payday loan back at end of March 2020 in store would not accept my cash payment now I have there collection threatening me I’m looking for my day in court with the thugs D Warburton
Horrible! Last time going there.
Worst customer service at a head office I’ve ever dealt with. There’s no service at all. When trying to explain something I was ignored and spoken over. I suggest teaching your staff how to talk to people and really improving your experience. Despicable place of business.