Money Mart customer care and support service

The National Money Mart Company, known more colloquially as Money Mart, has become one of the most dominant financial services companies in the Great White North. Money Mart was initially founded in Edmonton in 1982, but the company is now headquartered in city of Victoria.

Steve Adam, the company’s founder, wanted his financial services company to revolve around the consumers’ needs by offering high quality customer care. This strategy quickly paid off for the company.

Money Mart became so successful that in 1996 it was purchased by the U.S. company Dollar Financial Group.

Customers can now access a Money Mart in approximately 1,335 locations around the world. Just a few of the services offered by Money Mart include tax prep, check cashing, prepaid debit cards, and payday loans.

Money Mart customer service

There are numerous ways Canadian customers can get in touch with Money Mart’s friendly Customer Care division.

Telephone number

The easiest way to reach Money Mart is to call this toll-free number:

  • (800) 361-1407

This phone number will put you directly in contact with a Money Mart Customer Care representative.

If you don’t feel like calling this toll-free number, there are plenty of other ways to get information on Money Mart’s services. All of the links listed below are chockfull of useful info on this great Canadian company.

Money Mart support via web

This is Money Mart’s official Contact Us page. You’ll see Money Mart’s official toll-free number listed here, as well as a button to initiate a “live chat” with a Money Mart representative.

If you feel like sending the company a quick email, click the tab underneath “How Can We Help You?” You can address an inquiry, complaint, or compliment to the company on this webpage and send it off to Money Mart’s Customer Service department.

There’s a ton of contact information on this official webpage. You’ll find Money Mart’s corporate address, telephone numbers, fax numbers, and even an email address. In addition to these contact numbers, you’ll also find detailed information on the Money Mart Card, employment opportunities at Money Mart, and Money Mart’s privacy policies.

For people out there trying to find a Money Mart location near you, look no further than this URL. This is Money Mart’s official “Store Locator” page. Just type in your address and a ton of local Money Mart stores will pop up on the screen. Beneath each of these locations you’ll find information on the store’s hours of operation, telephone contact, and a list of featured products.

Money Mart is very passionate about financial education. That’s why they’ve created this “Consumer Education Video Library“. A few helpful financial topics you can learn more about on this webpage include how to budget effectively, how to handle debt, and how to choose a payday loan.

Address of Money Mart

For those who want to send a physical letter to Money Mart, take down this address:

National Money Mart Company
401 Garbally Road
Victoria, British Columbia
V8T 5M3

You can also call this head office by using the number:

  • (250) 595-5211

For those interested in faxing this headquarters, use the number:

  • (250) 595-0410.

Social media platforms

Believe it or not, Money Mart is very active on social media.

You can easily “friend” and “follow” Money Mart on both Facebook and Twitter. You can also find Money Mart on Instagram.

Customer care reviews
Average Rating
50%
 2.5/5 (8)
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 2.5/5 (8)

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7 reviews

  1. If I could minus stars from the 5 I would now back to the point, My experience calling the customer care line has been the worse experience I have ever received from any call centre Iv called 8 times 2 yesterday and 3-4 times today Each time been on the phone 1-3 hours 7 of those calls I’ve gotten through and spoke to someone, and they would put me on hold then HANG UP !!!!! one of the employee ended up sending out the reset password code he said it would be there between 30 min – 4 hours we waited for 7 hours before calling and now every time we got through and waited just to be hung up on, and to make matters worse they customer service standard experience from employees were not very high at all they would talk over and seemed like they knew nothing at all about what they were doing and could not even answer the right questions right! And wait I’m not done !! We visited the cornerstone money mart by Walmart Prince Albert SK yesterday on feb 5 2022 closed at 5pm and today feb 6 2022 they weren’t even open !!! And might I add the website And Google both say sat closed at 9pm but closed at 5 and because of calling all day I didn’t make it for that time then sun it said they close at 5pm!, but they were closed completely! So may I just remind you that this is faults advertising, I waisted my last bit of cash on a cab because both website and Google say, a different closing hours then the store ! waisted my entire weekend on calling you guys just to be left with no money no food a mad landlord and it the worst mood I had ever been in , receiving the worse customer service I have ever had, and 1200 dollar cheque still not cashed !! I will be going to the BBB to take matters further, Also if can sew for anything I’m going to do just that ! MONEY MART SHOULD NEVER HAVE EVEN OPENED THEIRS DOOR OR BECAME A SUCCESSFUL BUSINESS EVER! ESPECIALLY IF THIS IS WHAT CLIENTS HAVE TO DEAL!! Ill

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  2. Lost mine and fathers business tried to send money and they refused to give it to my father. I was on the phone with the man while the transfer was being completed, tried to tell me there was no money, was unprofessional by raising his voice to me and with my father. Will NEVER use that service again.

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  3. Both Prince George money mart locations were closed today. No answer at the door, nothing posted saying closed. No phones were answered snd no message telling the Custer they were closed. Hours show open 7 days a week on the door snd online. What happened??

    Finally went to Walmart to do a money transfer.

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  4. Money mart customer agent Felisha is very pleasant,greats with a smile and nice personality I look forward to continue doing business there at the camrose branch

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  5. Money Mart is the worst business practices I ever come across tried to pay my payday loan back at end of March 2020 in store would not accept my cash payment now I have there collection threatening me I’m looking for my day in court with the thugs D Warburton

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  6. Horrible! Last time going there.

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  7. Worst customer service at a head office I’ve ever dealt with. There’s no service at all. When trying to explain something I was ignored and spoken over. I suggest teaching your staff how to talk to people and really improving your experience. Despicable place of business.

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