When it comes to maximizing productivity, nothing beats Microsoft Office.
Microsoft Office 365 is most popular productivity cloud used all over the world. Through its intelligent cloud services, innovative Office applications, and world-class security, MS Office helps you achieve more across work and life.
It’s only a division of the much larger tech giant, Microsoft Corporation.
Primarily, Microsoft Corporation is a globally recognized developer of computer software systems and applications, but it also offers email services, publishes multimedia titles and books, and produces and sells its own line of electronic game systems, tablet computers, portable media players, and computer peripherals.
Found in 1975 by Bill Gates and Paul Allen, Microsoft’s research labs are found all over the world including Montreal, Canada, but its main research and development center is located in its corporate headquarters in Redmond, Washington, US.
While you won’t normally face issues using Microsoft’s Office apps, if you do encounter any problems, you’ll be impressed by Microsoft Office’s responsive customer service.
This guide assesses the customer support services of Microsoft Office.
Overview
Microsoft has a Support platform dedicated to handling customer queries and issues.
It offers pre-sales, subscription, billing, and global technical support associated with every Microsoft Office 365 subscriptions including those for business, education, enterprise, and government.
For both trial and paid subscriptions, support is available both on telephone and online through the Microsoft 365 admin center.
However, technical problems related to Office 365 and Microsoft 365 that originate in customer networks fall outside the Support domain. A separate Microsoft 365 technical support team troubleshoots those issues. You can easily contact them for assistance.
Here are some ways Microsoft Office delivers high-quality customer service.
Online Help and Training
If you looking for guidance on the use of Office apps, you can access helpful articles and videos by clicking the help icon on the top navigation bar of the Microsoft 365 admin center or Office 365 portal.
Self help is also available on the Microsoft Office Support platform.
Whether you’re an end user or an IT professional, you can access training videos, free webinars, and courses leading to certifications from the comprehensive Microsoft 365 Training portal.
Community Support
When it comes to self-help support information, the Office 365 Community is always available to help you.
It comprises of support forums, blogs, and wikis that answer a wide range of service, billing, and technical-related questions. Let’s take a look at each of them individually:
Forums
Staffed and moderated by Microsoft Support agents, the forums allow users to discuss topics and post queries related to Office 365 services.
Available forums include:
- Deploy Office 365
- Domains in Office 365
- Email and calendar
- Manage Office 365
- Mobile access
- Office apps
- Trust center documents
- Yammer
- Directory integration services
- Downloads
- IM, meetings, and conferencing
- Manage projects
- Office 365 for Mac
- Sites and document sharing
- Upgrade to Office 365
Blogs
To understand Office 365 functions and features, study their benefits, and stay informed of the latest information on Office 365 services, check out the Office 365 Technical blog.
There’s you’ll find articles for topics such as new product announcements, cybersecurity, product insights, customer interviews, as well as a guest blog series.
Wikis
Created by Microsoft employees and authorized community members, wiki pages offers up-to-date collective content pertaining to specific Office 365 technical situations. F
or technical scenario, you’ll find documents, webcasts, FAQ pages, troubleshooting videos, downloads, and links to useful websites. You can not only track the author alias and date for every revision, but also compare different versions of content.
Pre-Sales Support
If you’re looking to forward to making the most out of Office 365, you might be interested in studying the benefits, features, licensing and pricing about subscriptions.
You may also be seeking help regarding plan comparisons and in identifying the right solution for you or your organization.
Microsoft Office’s Pre-sales support addresses all those aspects, including the trial and purchase phase.
Pre-sales support can be sought by calling on the same phone number used for technical support as shown below:
Phone number for Canada:
- 1 800 865 9408.
Availability: Monday through Friday, local business hours.
Contact Support
If you’re an existing Office 365 user looking for assistance and are an admin for your subscription, you may seek help in two ways:
Online Support
Visit the Microsoft Office admin center, login to your admin account and click ‘Need Help?’ You can share what you need help with in the ‘Need Help?’ pane. If the results fail to help you, click ‘Contact Support’.
In the upcoming window, you should be able to describe your issues, confirm your email address and contact number, choose your preferred contact method, and click ‘Contact Me’. You’ll be contacted as per the indicated expected wait time on the page.
Phone Support
Depending on the nature of your issues, you can call at 1 800 865 9408 during the following hours:
- Technical Support: 24 hours a day, 7 days a week (Provided in English)
- Billing Support: Monday through Friday 9am to 5 pm (Provided in English)
Closing Thoughts
In summary, as one of the biggest corporate giants in the tech sector, Microsoft won’t give you an opportunity to raise objections or return unhappy from customer support.
Users don’t usually face any problems with the flawless Microsoft Office apps, but when they do, Microsoft’s customer support services prove extremely helpful.
However, whether you’re an existing user or a prospect, you need to know exactly where to seek assistance from when faced with any confusion. Use this guide to ensure speedy troubleshooting.
