Michaels customer care and support service

Michaels Store is a privately held chain of over 1200 outlets across Canada and America. The retail chain Michaels is an arts and crafts business and is one of North America’s largest providers of do-it-yourself home decorations, where you can find framing, floral, wall décor, arts, and crafts.

Founded by Michael J. Dupey in 1973 in Dallas, Texas, Dupey began his business by converting his Ben Franklin five-and-dime store into a craft, arts, and décor store. By 1982, the company had 11 outlets and was pulling in annual revenue of $10 million. In the late 1980s and early 1990s, Michaels acquired craft stores across the Pacific North West, Midwest, and Northeast.

In 1995, Michaels acquired Aaron Brothers Holdings Inc., a store specialized in the supply of framing and art. By the following year, Michael’s Stores had 450 outlets and was pulling in annual revenue of over $1.2 billion.

In 2008, Michaels opened its 1000th outlet, and today, the 1252 outlets under their name pull in total annual revenue of over $5 billion. In April 2021, the stores went private once again as the parent company The Michaels Companies was acquired by a venture capital firm called Apollo Global Management.

Michaels Official Website

The primary way you can learn about the products offered at Michaels is through their official website. Here you can find some amazing deals on Christmas trees, wall frames, yarn, acrylic paints, watercolors, and much more.

What’s more, on Michaels Stores’ official website, you can find categories such as:

Some of the main shop categories you will be able to find on the Michaels Stores’ official website include:

Michaels Customer Care Services

For those citizens of Canada who would like to contact Michaels Stores, you can use the following methods to get in touch with their customer care services.

Michaels Customer Service Contact Number

If you would like to get in touch with a customer care representative about issues with your order, information about promotional deals, or any other query, you can contact Michaels Stores at their number:

  • 1-800-Michaels

Michaels Quick Links

Many of the previous queries that customers have asked Michaels Stores are provided with answers as quick links on Michaels’ customer care services page.

Here, you can view answers to common queries regarding the following things:

Michaels Customer Service Live Chat

If you have a pressing concern or inquiry for Michaels Stores, you can avail of the live chat option on their official website. When using the live chat option, before being able to state your specific query, you will be given the option of choosing from the following categories:

  • Order Status
  • Curbside Orders
  • Michaels Rewards
  • Sales and Promotions
  • Product Questions
  • Store Questions
  • Other Order Questions

Michaels FAQs

On Michaels Stores’ Customer Care Services page, you will be able to find a long and comprehensive list of frequently asked questions along with answers for each one.

Therefore, if you have a concern or inquiry for Michaels Stores, before opting to call them on their phone number or using their live chat option, look through the FAQ page to confirm whether or not the answer to your specific query is already there.

Some of the most important FAQs to be found on Michaels’ customer care services page include:

  • Where is my order?
  • How do I return items I purchased online?
  • How do I designate curbside pickup for my online order?
  • Can I cancel my order?

Moreover, on Michaels Stores’ customer care services page, you will find various FAQs organized into the following categories:

  • Online Order Questions
  • In-Store Pickup
  • Curbside Pickup
  • Same Day Delivery
  • Michaels Rewards
  • Returns and Reships
  • Sales, Promotions, and Coupons
  • Custom Framing
  • Gift Cards
  • Discounts
  • Donations and Charitable Contribution
  • COVID-19 Impact

Michaels Store Locator

Wondering whether or not there is a Michaels Stores’ outlet near you? Or perhaps you are concerned about the operating hours of a specific Michaels Stores outlet. You can make use of the Store Locator, found on the Michaels Stores official website.

To use the Store Locator, all you have to do is enter your postal code, and the locator will show you all the stores closest to your place of residence. What’s more, you can use the store locator to find out the operating hours of a specific outlet.

Michaels Stores on Social Media

Michaels Stores also maintains a very active presence on all the major social media platforms. Information, deals, promotions, products, and much more can be found on the following Michaels Stores social media pages.


Michaels Stores maintains a pretty active presence on Facebook, where you can find the latest information about the newest products and promotions. Moreover, Michaels Stores Facebook page often showcases interesting and informative videos about arts, crafts, and DIY décor.


Michaels Stores maintains a pretty active presence on Instagram, where you can find their latest promotions, deals, discounts, and even their holiday packages. Here you can also find inspirational pictures of décor ideas and ideas for how you can use certain types of décor in new and innovative ways.


Michaels Stores features many of its products on Pinterest, a social media space that the company also uses to showcase many arts, crafts, and décor ideas. Here you can find both inspirational DIY décor videos and educational videos about innovative ways of using some of the most popular products found at Michaels.


Michaels Stores maintains a very active presence on YouTube, on which the company takes full advantage of the long-form video format to create video-based content for the promotion of various products. Here you will find tons of great ideas about DIY arts and crafts, decorations, as well as a whole host of educational ‘How To’ videos.

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  1. On sept 29 i went to michaels 50% picture frame sale at the walker rd store in windsor ontario A worker told me i could get the size i wanted rain-checked since it was not in stock. She told me i could call and they would be put aside for me since store does not call rainchecks. They came in on oct 7 so i called and had two put aside for me. We were leaving to go to a hockey game and purses arent allowed. Not thinking we went to michaels for the frames first. We drove all the way to the other side of the city to pick up the frames and i realized i forgot my raincheck. We went in anyway since frames were still on sale this week as well. I politely asked the woman (manager susan) if i pick up my raincheck where she was standing close to online orders. She looked at me like i was crazy and very rudely told me no. So i told her i was told to pick up at front desk but there is no front desk. She was mad that she had to go look for them 10 feet away from where she was standing behind cash. I explained to her i left my raincheck at home but they were put aside for me with my name and i did have ID. Nope, she wouldnt give it to me. I told her, its ok..frames were still on sale. When she scanned them she said in fact they were not. I didnt have time to go back and look bc we were running late for the hockey game. Now drive all the way back to my side of town to go to the game. The next morning, i had to drive all the way to the other side of the city again WITH my raincheck only to find out that in fact, all frames were still on sale this week at 50%. So not only two trips across town to pick up something that was still on sale but having to deal with a rude manager who isnt even aware of the stores advertised sales. I am elderly and dont feel the need to have been treated like that. I have been very irritable since then having been treated like that and having to make a second unneccessary trip. Gas is not cheap these days. Furthermore, i worked retail for many years and have many awards for customer service given to me by my employers head office. I studied the flyer every week so i could knowlegeably answer any customer questions. I was always very pleasant with customers. I never jumped down customers throats. Also i tried to help and please the customer. If they were a regular customer (like me at michaels) and it was obvious i was there for my raincheck, i wouldnt have that customer drive all the way home for a piece of paper for something that was still on sale. Its hard enough finding any customer service in your store and then when you find someone, you get treated like that? I just want you to know i will be putting a very negative review on your website. Furthermore, i will be cancelling my email subscription with michaels because i will not step foot in that store again. Between amazon and walmart, i can get anything there that i could get at michaels. I also can go stateside to pottery barn as im not that far from it . If your workers do not want to work there, hate their job or dont like customers, then they shouldnt work there.

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