A leader in food and pharmacy – Metro Inc. – is a leading Canadian food retail operating in Ontario and Quebec. With a head office in Montreal, Quebec, the food retail has more than 300 namesake locations in Canada. Metro is the third-largest Canadian grocer, only second to Sobeys and Loblaw Companies Limited.
Rolland Jeanneau founded the company in 1947. Later, several other grocery stores decided to join the company under the name ‘Magasins Lasalle Stores Ltee’. At this point, the company only had 43 stores under its name.
However, it shot to fame in 1956, when it was featured in an advertisement showing turkeys for 39 cents in La Presse. In the same year, plans were being discussed to create a rapid transit system in Montreal. And, that’s where the name “Metro” came from. Soon enough, many grocers joined the company and the number grew to 73.
Today, the food retail owns more than 600 food stores that operate under the name Metro, Super C, Metro Plus, Adonis, and Food Basics. As a famous food retail, Metro Inc. ended this fiscal year on a very positive note, with a drastic increase in revenue to $3.86 billion in both pharmacy and foods.
With many more prosperous years to come, there’s no doubt that Metro Inc. has achieved all this because of its terrific customer service. As a food and pharmacy retail, Metro specializes in keeping its customers happy 24/7. If anyone has a complaint or query, the retail provides speedy assistance to resolve the issue.
Their online team is ever ready to answer all your questions and resolve all your complaints in a matter of minutes. With a fully trained staff, the food and pharmaceutical retail has truly set a high benchmark when it comes to customer service. Here’s how you can get in touch with the professional staff.
Metro Customer Support Services
Metro Inc. offers services in both Montreal and Quebec. Before you can enter a request on its customer page, you need to select your province. The website then optimizes the search results with respect to your locality. Here’s a breakdown of how you can get in touch with Metro’s customer support services in Canada.
Contact Metro
Once you’ve arrived on the customer support page, you will be directed to your respective province. After that, the search bar will request you to select a subject.
Whether it’s locating a certain product, studying their return/refund policy, or some other issue, the ‘Contact Us’ page is a good place to start.
Submitting a Question or Feedback
If the subject of your question is not included in the list, the page will redirect you to the ‘Question or Feedback’ form. The fields require you to enter your name, e-mail, phone number, and message. The good thing about this form is that it leaves the area of complaint or query empty. This way, the user can directly submit their request instead of going through a step-by-step process of trouble-shooting.
If you’re facing trouble finding a product, wish to order it, or need help in placing an online order, you can articulate all your issues in the message. A representative will promptly get back to you in the next 24 hours.
You can also use this place to submit your feedback about their online services. Metro Inc. appreciates constructive feedback and actively works to improve customer experience.
Technical Issues
If, however, your issue is a technical one and is mentioned in the FAQs, then you only need to click on the desired query. The website will then direct you to a series of steps to find the answer. For example, if you want to find the nearest Metro, the page will direct you to ‘Locate Your Metro Supermarket’.
Issues like unsubscribing from the newsletter or recovering your password are catered to here. If you’re unable to find your question, you can fill a personalized form. After entering your details, you can mention your query, complaint, or issue in detail, and an assistant will get back to you promptly.
Place a Call
Metro also offers its users active call support. If you want to speak with an assistant, you can call on 1 877 763-7374. If you need web support in online grocery or want to find out about sales and coupons, then call on 1 866 638-0020. Upon calling, an agent will get in touch with you and resolve any issues.
The company also has two other numbers for customer care:
- (514) 643-1000
- 1 (800) 361-4681
The following number is exclusively used for customer care:
- 1 866 595-5554
Social Media
Metro Inc. is always here to support its customers with a strong social media presence. The website offers an option to share your feedback on the services through Facebook, Twitter, and Instagram.
However, if you want to contact them through a social media handle, then visit their LinkedIn page. Metro’s customer support certainly never disappoints.
FAQs
As a leading retail, Metro has one of the most accurate and helpful FAQ’s section. Here you can find an easy guide to set up your online account, track online orders, and win coupons. If you have a product-specific issue, you can choose the product first and select a relevant question from this page.
When it comes to high-quality food and pharmaceutical services in Canada, Metro Inc. is yet to be rivaled. The retail offers an easily accessible hotline to place your requests and queries. Otherwise, its detailed FAQ’s section will be enough to resolve any issues you may have.
