MEC customer care and support service

Mountain Equipment Co-op (MEC) is one of the largest Canadian consumers’ cooperatives to sell outdoor clothing and gear. Since this is a consumers’ cooperative, people who want to shop at MEC must become a member of the MEC community. The idea for this cooperative was born in 1971 amongst members of the Varsity Outdoor Club in the University of British Columbia.

MEC now operates 17 stores in many Canadian provinces. The company currently estimates that they have well over 4.3 million members around the world. In addition to its fashionable outdoor wear, MEC is well known in Canada for promoting environmental causes through its various initiatives.

MEC Customer assistance

The executives at MEC are very concerned with promoting healthy discussion between all MEC members. The quickest way to get a question addressed by MEC is to call their toll-free number at (888) 847-0770. If this toll free number doesn’t suit your needs, there are many other ways to get your questions addressed by MEC’s staff. Simply scroll down and take a look at these useful links to help you in your valiant quest.

  • MEC AssistanceOn MEC‘s official “Contact Us” page you’ll find telephone information, email addresses, and hours of operation. You can also figure out information on MEC’s head office and on store locations.
  • MEC’s “Support” page is somewhat like the “Contact Us” page, but you can direct your search here with a bit more specificity. Some issues you’ll be able to address on this page include shipping info and return policies.
  • Since MEC is a store for outdoor enthusiasts, you will find many exciting outdoors videos on their official YouTube page. Just click on this link to see official videos on MEC’s environmental initiatives, outdoor adventures, and new wardrobe.
  • If you are looking to contact MEC’s bigwigs, take a look at this website. Here you’ll find all the information you need to know about MEC’s Vancouver headquarters.
  • Looking for the closest MEC store to you? Look no further. This is a complete list of MEC stores all across Canada.

For those out there who want to send MEC’s headquarters a letter, get out a pen and paper and write down this address:

MEC Head Office
1077 Great Northern Way
Vancouver BC V5T 1E1

If you want to call MEC’s head office, you can dial this number (604) 707-3300. To fax a note to MEC’s headquarters, use the number (604) 731-6483. MEC also has an official email address at

MEC loves to celebrate its members’ outdoor adventures, which is why they are so heavily involved in social media. If you use Facebook, check out MEC’s Facebook page here. Twitter lovers can follow MEC at this URL. Google + users can take a look at MEC’s posts on this link. Instagram fans can follow MEC right here. And, finally, for all those out there who love to “pin” all day every day, check out MEC’s Pinterest page here.

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