Maxi customer care and support service

Let’s be honest, Québec is the classiest province in all of Canada. We don’t know why, Québec just has that “je ne sais quoi” style about it. Perhaps it’s all that fine French architecture and smelly cheese.

Anyway, if you live in this glorious Canadian province, then you’ve probably heard of a supermarket chain by the name of Maxi before.

Maxi, which is owned by Loblaw Companies Limited, was founded in 1984 and has grown to become one of the largest supermarket chains in the entire province. With over 100 store locations, it’s hard to travel through Québec’s major cities without finding a convenient Maxi store nearby.

In addition to the smaller Maxi stores, Loblaw also invested in creating larger superstores called Maxi & Cie all across Québec. Alors, when you need some fine vittles in Québec, you really can’t go wrong with stopping by your local Maxi supermarket.

How to Get in Touch with Maxi Customer Service

Maxi Telephone numbers

Like most Loblaw owned companies, Maxi has two main telephone numbers to reach its Customer Relations Centre.

The first number is generally reserved for residents of Ontario:

  • (800) 296-2332

Of course, since Maxi is in Québec, it’s probably going to be more convenient for you to call this Québec-based centre:

  • (800) 567-8683

For those out there still rocking the fax machine, you can use this number to send your fax message to:

  • Maxi (905) 861-2387

Just be aware, the Loblaw Customer Relations Centre is only open Mondays through Fridays from 8:30AM – 5:30PM.

Maxi website

This is Maxi’s official “Contact Us” page. Actually, you could use all the information on this page to contact any of Loblaw’s companies. In addition to the numbers listed above, you’ll find the company’s mailing address and some useful quick links.

Gotta get your FAQ on? Well, look no further than this lovely Maxi FAQ page. Everything you’ve ever dreamed of knowing about this sparkling supermarket is on this ornately organized FAQ list.

As mentioned above, Maxi supermarkets are only in Québec. So, naturally, this “Store List” page only has a tab for the province of Québec. People living in or near Québec just need to click on the closest city to find out all the information they need to know about Maxi marts in and around their area.

OK, you’ve got to promise us you’ll use this information wisely. This webpage is Loblaw Companies’ official “Contact Us” page. You can contact some of the most powerful men and women in the supermarket industry with these contacts. Use these telephone numbers responsibly.

Mail a letter to Maxi

So, you want to mail a letter to Maxi? Wow, you’ve got some guts. OK, here’s the official address you need to use:

Loblaw Companies Limited
1 President’s Choice Circle
Brampton, Ontario, L6Y 5S5
Attention: LCL Customer Relations Centre

Facebook profile

Maxi is only on one major social media site, but it’s a big one. Can you guess it? We’ll give you a hint: Zuckerberg. Yep, Maxi has it’s own profile on Mark Zuckerberg’s fabulously famous Facebook.

Customer care reviews
Average Rating
81.7%
 4/5 (6)
 3.8/5 (6)
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5 reviews

  1. The new Maxi store in Drummondville is very nice but the cashier service is just awful. Most times, there is only the self check out machines and the line for customer service. If you do not like
    using the cashes yourself you are often times stuck in line with customers with huge carts and others with very few items. There is hardly ever another cashier working..very frustrating. The old Maxi always has enough cashes open. This is very unfortunate since it’s a beautiful new store but the cash service is very disappointing.

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  2. I’t says on the bread section between 3pm to 7pm there’s always baguette bread or else it’s free, but everytime i go they run out so how can they give you something free that they dont have. It is false advertisement.

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  3. We shop at the maxi at 800 Maloney boulevard in Gatineau
    This is less than 15 minutes from the Ontario border .
    Yesterday we encountered a rude cashier . According to him in Quebec they only speak French and do not have to answer you in any other language but French .
    In this day and age and close proximity to Ontario we think an effort should be made by the store to educate their staff to attempt to talk in another language other than French .
    We will be contacting the proper management contacts to find out if this is company policy or an employee that may need to taught service manners
    Wow …,in this day and age this language issue lurks among the uneducated

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  4. Hello I’m from the montreal area
    Saint Micheal borough, the jean talon maxi.cie store.
    I’ve been going to the store ever since it opened even when it was dominion in the past I’ve been greeted with full respect,but last night I was disrespected and insulted by one of the staff members I called apon a night manager and he also disrespected me aswell
    Infront of atleast 30 clients none of which took in consideration that I was with my daughter who is autistic known as intellectual deficient ,i never got an apology just an order to buy or come back to the store and make a complaint, I’ve known the last director for atleast 25 yrs and most of the other staff members ,but the new floor employees especially young lady’s should be spoken to. It is very upsetting and this matter should be resolved, I’ve never made a national complaint but this time enough is enough . Sincerely JG.

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  5. Hi! I’m really not much of a complainer. I love shopping at Maxi. I live in the Sainte-Julie area. The Maxi there is fairly new. The workers especially on the weekend are very polite. The only problem is the fruits and vegetables are VERY BAD! And the selection is very limited. It’s sad to see the meat section is basically empty especially the meat that is on special on a Saturday at 10:00AM.You have to speak to someone to go and get it for you. I’m not the only one complaining. I speak to customers in the store and they say the same thing. Sometimes I go to the Maxi in Sainte-Hubert or Longueuil to get what I want. Plus the fruit and vegetables are a lot better. Also a lot of variety. The Meat section is alway fully stocked.But it’s a lot farther from home. A good 15 minutes drive. While I have a Maxi Next Door. With the pandemic we should not be going to other burrows to do our grocery shopping. Especially when we have they same stores close to home.

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