Manulife customer care and support service

Manulife is a leading international financial services group that enables individuals to lead better lives.

The company provides insurance, financial advice, wealth and asset management for individuals, groups, and corporations.

Manulife aims to have a positive and lasting impact on the lives of its clients via its services.

The company strives to keep its customers content and offer them consistent and efficient customer care and support via its official website.

So, let’s review what Manulife has to offer to its customers.

Here are some ways in which Manulife delivers excellent customer support services.

Find an Advisor

Manulife has an incredibly helpful “Find an advisor” webpage on its website. This webpage has four varied categories that you can choose from to find an advisor for your specific query.

These categories are insurance, financial planning, investment, and vitality. Once you select a category, you can simply click on the find an advisor tab for that category. The website will direct you to a webpage designated to that category.

On this webpage, you can simply enter the name of the advisor that you’re looking for or enter your own location to find the advisor that’s closest to you.

FAQs

Manulife has a comprehensive FAQs webpage with personal and business categories.

Each category is further divided into its own categories and all you have to do is click on one option and the website will direct you to a webpage with all the FAQs related to that option.

Contact Manulife

Manulife has an amazingly useful “Contact us” webpage that has all the information that you could ever need to get in touch with the company.

You can access the drop-down tab on the left-hand side of your screen to select the category which you want help with.

These categories include group plans, investment, and insurance. Each category is further divided into more categories, which you can simply click on to find all the information that you need to contact the right Manulife representative for your query.

Let’s see how you can get in touch with Manulife for all of your queries and concerns.

Group Plans

Group Benefits:

• Telephone: 1-800-268-6195 (Open between 8 a.m. and 8 p.m. EST Monday to Friday.

Group Retirement:

• Telephone: 1-888-727-7766
• Fax: 519-747-6895, 1-866-945-5110
• E-mail: gromail@manulife.com
• Mail for the head office Manulife Financial: GRS Client Services , P.O. Box 396, Waterloo, ON N2J 4A9, Canada
• For the office in Montreal: Manulife Financial , Group Retirement Solutions, 900 – 900 De Maisonneuve Blvd W , Montreal, QC H3A 0A8 , Canada

Group Retirement – VIP Room accounts:

• Telephone: 1-800-242-1704
• E-mail: member_financialservices@manulife.com
• Fax: 514-499-4480, 1-866-499-4480
• Mail: P.O. Box 11464 Stn Centre Ville
  Montreal, QC H3C 5M3
  Canada
• Courier: 900 – 900 De Maisonneuve Blvd W
  Montreal, QC H3A 0A8
  Canada

Insurance

Through Your Employer:

• Telephone: 1-800-268-6195

Online at CoverMe.com:

• Telephone: 1-800-268-3763
• E-mail: Life and Disability: am_service@manulife.com, Health and Dental: more_info@manulife.com, Travel: travel@manulife.com
• Mail: CoverMe
  PO Box 670 STN Waterloo
  Waterloo, ON
  N2J 4B8
  Canada

Through Your Association:

• Telephone: 1-800-268-3763
• E-mail: Life and Disability:am_service@manulife.com, Health and Dental:more_info@manulife.com
• Mail: Affinity Markets
  PO Box 670 STN Waterloo
  Waterloo, ON
  N2J 4B8
  Canada

Through your Advisor:

• Telephone: 1-888-626-8543, in French: 1-888-626-8843
• E-mail: manulife_insurance@manulife.com, for Manulife Vitality: manulifevitality@manulife.com
• Fax: 1-877-763-8834
• Mail: Manulife Financial
  Individual Insurance
  500 King Street North
  P.O. Box 1669
  Waterloo, ON N2J 4Z6
  Canada

Through Your Advisor (Former Standard Life):

• Telephone: 1-888-841-6633
• E-mail: ILC_ASC@manulife.com
• Fax: 1-888-533-3330
• Mail: 900 – 900 De Maisonneuve Blvd W
  Montreal, QC H3A 0A8
  Canada

Through Manulife (Mortgage Protection):

• Telephone: Mortgage Protection Plan^® (MPP): 1-866-677-4366, Credit Security Plan^TM (CSP): 1-800-295-6472
• E-mail: MPP: help@mortgageprotectionplan.com
  CSP: customerservice@creditsecurityplan.com

Investments:

Through Your Employer (Group Retirement Plan Members):

• Telephone: 1-888-727-7766
• E-mail: gromail@manulife.com
• Fax: 519-747-6895, 1-866-945-5110
• Mail Headquarters: Manulife Financial
  GRS Client Services
  P.O. Box 396
  Waterloo, ON  N2J 4A9
  Canada
• For the office in Montreal: Manulife Financial, Group Retirement Solutions,
  900 – 900 De Maisonneuve Blvd W,
  Montreal, QC H3A 0A8,
  Canada

Through Your Advisor (Guaranteed Investment Products):

• Telephone: 1-888-790-4387
• E-mail: manulife_investments@manulife.com
• Fax: 1-877-277-3774
• Mail: Manulife Investments
  500 King Street North
  500-G-B
  Waterloo, ON N2J 4C6
  Canada

Through Your Advisor (Mutual Funds):

• Telephone: 1-888-588-7999
• E-mail:manulifemutualfunds@manulife.com
• Fax: 1-866-581-8427
• Mail: Manulife Mutual Funds
  500 King Street North, Del Stn
  500 G-B
  Waterloo, ON N2J 4C6
  Canada

Wealth Management:

Manulife Securities:

• Telephone: 905-469-2100, 1-800-991-2121
• E-mail: mls_advisorservices@manulife.com
• Fax: 1-888-777-2375
• Mail: PO Box 1700 RPO Lakeshore W.
  Oakville, ON
  L6K 0G7

Manulife Capital:

Toronto:

• E-mail: ecm@manulifecapitalmarkets.com
• Fax: 416-360-3910
• Mail: TD Waterhouse Tower, TD Centre,
  79 Wellington Street West, Suite 2402,
  PO Box 283, Toronto, ON
  M5K 1K2, Canada

Vancouver:

• Telephone: 604-678-0202
• E-mail: ecm@manulifecapitalmarkets.com
• Fax: 604-684-6687, 1-877-832-4790
• Mail: #1920-1095 W. Pender St.
  Vancouver, BC V6E 2M6
  Canada

Manulife Private Wealth:

• Telephone: 1-855-283-1853

Corporate

Canadian Head Office:

• Telephone: 519-747-7000
• Mail: 500 King Street North, Waterloo,
  ON N2J 4C6, Canada

Manulife Financial Corporation Headquarters:

• Telephone: 416-926-3000
• Mail: Manulife Financial Corporation,
  200 Bloor Street East,
  Toronto, ON, M4W 1E5

Canada:

This webpage also has the link to a helpful phone numbers directory where you can find all the phone numbers of the different programs run by Manulife.

Find a Form

Manulife also gives you the opportunity to fill out various insurance forms on its website via its comprehensive find a form webpage.

All you have to do is select a category in the drop-down menu given on the left-hand side of your screen. This menu has all the form categories including individual insurance and affinity markets.

Each category has at least three different forms that you can fill out depending on your specific need.

For instance, the category individual insurance has separate forms for changing your beneficiary, address, and name. All you have to do is click on the form that you want to fill out and the website will automatically download the PDF form on your phone or computer.

Then, all you have to do is open the PDF and fill out the form online. Then, you can print the form and mail it to the company on this address:

Manulife
Individual insurance
500 King Street North
PO BOX 1669
Waterloo ON N2J 4Z6

Support

Manulife also has a support webpage where you can find all the information that you need on all of its services and plans.

You simply have to click on one category such as individual insurance and the website will direct you to a webpage where you can find all the pertinent information on that topic.

The Bottom Line

When it comes to offering exceptional customer care and support, no one can beat Manulife.

It provides innumerable customer support services to its clients and makes sure that they feel well taken care of. Whether you use the company’s website for help or call its representatives, Manulife will surely help you out as quickly as possible!