MagicJack is a device that you can use to make or as many calls as you like to connect with your family and friends at any time.
The device uses high-speed Internet and Voice Over Internet Protocol (VoIP) to make your calls from Canada or the US. What’s great about magicJack is that you can use it at home or whenever you’re traveling aboard—which is easily portable because of the small size of the device.
MagicJack also provides a range of additional features with no extra cost. These features include call forwarding, voicemail, call blocking, automated call screening, and more. Thus, you can use these features on your computer or your mobile device, as it can connect to both. With a relatively monthly low cost and great features, MagicJack has become popular among many users.
What also makes the user experience of MagicJack better is that it has great customer support services. Therefore, users can get in touch with the company and report any abuse that they may encounter. The company has an extensive customer services centre on the website. So, this article goes over various ways to get support from MagicJack.
MagicJack Customer Care Services
MagicJack uses a do-it-yourself approach regarding customer support services through the use Frequently Asked Questions section within its Help and Learning Centre. Therefore, you can solve potential issues without needing to contact and speak to a representative.
However, if you cannot find a solution to your problem, there are a number of ways to contact MagicJack. Below are various ways to contact a representative or acquire customer support services from MagicJack.
Call magicJack
MagicJack allows you to call it for issues that relate to two specific categories: Sales and Renewal and Billing/Customer Service.
- You can call at 1-800-magicJack (1-800-624-4252) for queries about Sales and Renewal
- The call hours are limited to:
- Monday to Friday between 9 am and 11 pm
- Saturday to Sunday between 9 am and 6 pm
- The call hours are limited to:
- You can call at 1-844-866-2442 (within CAN/US) and 1-561-594-9925 (outside CAN/US) for queries about Billing and Customer Service
- The call hours are limited to:
- Monday to Friday between 9 am and 7 pm
- The call hours are limited to:
Be sure to verify your account details. You must provide the following information:
- magicJack telephone number
- Full name on your account
- Complete billing address
- email address on your account
Online Support and Useful Resources
As mentioned above, there are several online resources on the MagicJack website for solving problems. Some of these also include getting in touch with the company through email and the website itself. Here’s an overview of these resources.
Live Chat with a Representative for Technical Support
You cannot speak to a representative at MagicJack for Technical Support. You will need to like chat instead. The contact timings for live help are as follows:
- Monday to Friday between 9 am and 9:30 pm
- Saturday to Sunday between 9 am and 8 pm
- You can live chat with a representative for Technical support here.
Send an Email to Report Abuse and Suspicious Activity
You can communicate via email with a customer support representative at MagicJack to report abuse and to report suspicious activity by any third party.
- You can report any abuse or problem that you may face with a specific magicJack user by sending an email to this address: reportabuse@magicjack.com
- You can report any suspicious activity by any third party that you may come across by sending an email to this address: misrepresentation@magicjack.com
Send an Online Report for Problems Regarding Call Blocking/Screening
You can report any problems that you may face regarding call blocking or call screening through a dedicated portal on the website’s Help and Learning Centre.
- You can file your report on problems about call blocking/screening here.
You will need to provide some personal details to complete the request. These details include:
- First and last name
- Contact number
- Email address
- Time and date of call blocking/screening issue
- Phone number dialed
- Phone number dialed from
Know About the magicApp Paid Subscription
magicJack has now introduced a new mobile app subscription service called magicApp. The app is available on the Google Play Store and Apple Store. In addition to that, you will have to make the monthly payments to your respective store.
- You can find all details about the new mobile app subscription here.
Solve Billing and Payment Issues on Your Own
While you can call MagicJack to solve issues regarding Billing and Payment, you can also find a solution to your potential problem through its comprehensive online resource. Using this resource can help save you from the trouble and time to fix your problem.
- You can find all details regarding Billing and Payment here.
Solve Technical Support Issues on Your Own
While you can live chat with magicJack to solve issues regarding Technical Support, you can find a solution to your issue via its online resource. Using this resource can help save you from the trouble of getting in touch with a representative. You also can check this at any time.
- You can find all details regarding Technical Support here.
MagicJack Social Media Handles
You can follow MagicJack on various social media platforms. As a result, you can stay up to date with its latest features and news. Here is a list of MagicJack social media accounts that you can follow.
The Bottom Line
The customer support services at MagicJack are not as comprehensive as some other companies, considering the contact numbers are limited, and you can email only for specific issues. However, it does try and simplify things for users by pointing them in the right direction regarding issues they may be facing. The extensive FAQ sections also help the user find answers at whatever time they access the website.
