Lyft is a transportation network company based in San Francisco, California. Lyft is currently operating in 640 cities in the US and 9 cities in Canada. It offers car rides, scooters, rideshares and even has a bicycle sharing system for all its users.
Lyft provides a transportation platform that aims to connect drivers with passengers. The passenger can find a ride through its user-friendly mobile application and match with a driver in the nearby area. Payment can be made through the application. Lyft also allows the riders to schedule rides up to seven days in advance.
Lyft aims to offer its users easy, affordable and safe transport. If you’re in Canada and looking to contact Lyft – we’ve got you covered. Lyft’s customer service is easy to reach and responsive—they get back to their user right away.
Not only that, but Lyft is also constantly upgrading its customer support system so that its users can have a better and much safer experience. Here is everything you need to know about how to get in touch with Lyft Canada today!
Customer Support
Lyft Canada has an easy to use customer support service available for all its customers and drivers. Whether you’re looking to give feedback, make a query or file a complaint, contact Lyft through its website or application today.
Lyft Customer Support for Drivers
Website
Drivers who want to contact Lyft can simply go to their website, scroll to the bottom and click on ‘Help’ in the driver’s section. This will lead you to a customer support section where you can easily state your issue. All you have to do is write your number, your email address and your issue. Whether you want to learn about driver safety or vehicle requirements, Lyft will try their best to get back to you in no time. You can access Lyft customer support by clicking right here.
FAQs
Lyft has a separate section of FAQs for their drivers. Whether you want to learn more about license and registration requirements, Lyft’s insurance policy or want to report damage caused by passengers, simply visit their FAQs page to learn more. Visit Lyft’s FAQs by clicking here.
Sign-In
If you’re working for Lyft, you should have a Lyft account. Simply use that account to sign in and learn more about Lyft and their driving policies. You can use the same username and password as your Lyft mobile application account.
Help on the Lyft App
A quick way to contact Lyft is by using their application. Simply open your app and click on ‘Help’. It would be better if you have the most updated version on your phone. In the ‘Help’ tab, you can review your recent rides, find answers on various topics and contact Lyft about whatever issue you might be facing. New drivers can even find driving tips on the application.
Lyft Customer Support for Passengers
Website
Passengers looking to contact Lyft can easily do so by visiting its website, scrolling down and clicking on the ‘Help’ option on the passenger’s side. This will lead you to a customer support section where you have to state your number, email address and your issue. Whether you want to learn about their cancellation policy, service fees or shared rides, simply send them a query and Lyft will do their best to get back to you. You can access Lyft customer support service by clicking right here.
FAQs
Lyft has a separate section of FAQs for its passengers. This makes it easy to learn more about Lyft’s policies before you even contact them with your issue. Whether you want to learn more about requesting a ride, the lost and found policy or how to pay for your ride – simply go through their FAQs page to learn more. You can visit their FAQs by clicking here.
Sign-In
If you’re an active Lyft user, you definitely have a Lyft account. You can use that account to sign in on Lyft’s website and learn more about its discounts and new offers. Simply use the same username and password as your Lyft mobile application account.
Contact Lyft via App
One of the quickest ways to contact Lyft is through its application. Open the app on your phone and click on ‘Ride History’. You can easily choose the ride you have a question about or even click on ‘Get Help’, select your specific issue and follow the instructions provided in the application. Lyft customer support will try their best to get back to you as soon as possible. Through the Ride History option, you can learn more about credit or discount issues, incorrect pickup or drop-off locations, inefficient routes, cancellation fees and unexpected charges.
Lyft on Social Media
Besides visiting its website and using its application, you can also find Lyft on various social media platforms.
Lyft’s Twitter is active 24/7 and makes sure to keep you up to date with its latest deals and discounts. The customer representatives are very quick to reply to queries and complaints. If you can’t seem to figure out how to pay for your rides or there is no driver nearby, contact them on Twitter and they will do their best to sort out your issue as soon as possible.
Lyft’s Facebook is a great place to post driver reviews and also file complaints. You can even browse through its Facebook page to learn more about the company.
Lyft’s Instagram is a great option if you want to tag Lyft in posts or even Direct Message them. Simply let them know about your issue and Lyft customer support will try to make sure that you have a much more pleasant experience next time.
Lyft’s LinkedIn is a great place to learn more about the company and their job offers.
Lyft’s Youtube channel is informative and fun. You should visit it if you want to understand the brand better.
If you want to contact Lyft, try the options listed above or visit Lyft Hub by looking for a Hub near you on its website today!
