LovelyWholesale customer care and support service

LovelyWholesale is one of the most fashionable and affordable brands that provide high-quality pieces at unbeatable prices. It is an online wholesale store that sells the trendiest clothes, jewelry, shoes, accessories, and lingerie.

Though it is based in China, the company ships its products all over the world. It is definitely one of the most popular online stores in the US and Canada. Always committed to providing their customers the best products and services, LovelyWholesale consistently delivers superior quality at the lowest prices.

Keeping up with its commitment to high quality, the company also provides the best customer care services an online store can offer. It does this through its official website. To learn more about how you can get in touch with a customer care representative from LovelyWholesale, continue reading.

LovelyWholesale Customer Support Services

The best way to contact the company is through their website. It provides additional information on the quickest ways to get in touch with them. They include the following:

Contacting LovelyWholesale

There are several ways you can get in touch with a representative from LovelyWholesale if you have any queries, concerns, or questions.

For example, their website gives you the ability to Submit a Ticket. There, you will need to enter your email address, question type, order number, name, and phone number. They also provide you with a field where you can add more detail about your question.

Similarly, you can also send them an email to directly speak to a representative from their customer care staff. You will need to enter your order number and name to send them an email.

Their email ID is:

Their office timings are Monday to Sunday, 24 hours a day, so you can rest assured that their representative will get back to you in no less than 24 hours.

If you are looking for another way to get in touch with LovelyWholesale quickly, you can consider using their Live Chat facility. However, this is only for issues relating to pre-sale, as live chat representatives do not have access to order numbers and IDs.

Sending LovelyWholesale a Mail

If for any reason, you want to send a mail to LovelyWholesale, you can send it to their business address located in Shanghai.

However, the website states that they will not accept any returns or exchanges via direct mail.

Their address for mailing is the following:

No.778, Chuangxin West Road
China (Shanghai) Pilot Free Trade Zone

LovelyWholesale Customer Service Center

To make everything convenient for their customers, LovelyWholesale has a comprehensive and helpful service center that will likely answer any questions or concerns you might have. It contains these dedicated sections of concerns customers might have, which include the following:

Tracking Orders

If you have placed an order with LovelyWholesale and want to know more about where your package is, you can simply go on this tab and add your email address and order number. This will immediately provide you with information on where exactly your package is and how long it will take to be delivered.

Order Inquiry

Suppose you have inquiries relating to an order you have made. In that case, you can simply go on to this section. It contains all the frequently asked questions relating to placing orders and their products, for example, whether you can change the shipping address if pictures of the products are authentic, and more.

Payment Inquiry

This includes an FAQ section on everything payment-related. This thorough section includes some of the following questions:

  • What’s your payment method?
  • How to change the payment method
  • What is the PayPal billing agreement, and how does it work?


Similarly, any questions you might have regarding delivering your products ordered through LovelyWholesale will be sufficiently answered through their Delivery section. Some of the questions included in this section are:

  • How to track my parcel
  • How can I know my order has been shipped?
  • Where is my parcel shipped from?

Return and Refund

Suppose you are looking to return, refund, or exchange a product you have bought from LovelyWholesale. In that case, the company provides you with all of the information regarding their policies and procedures of returns, refunds, and exchanges. You can visit this section from their service center for more information.

Account Issue

Since LovelyWholesale requires you to sign up and create an account with them if you proceed to make an order and add your payment information, sometimes, issues may arise with your account. Though it is not common, it can still happen. If that is the case with you and you are seeking help regarding your account on their website or App, you can visit this section. It contains all the common questions customers have regarding their accounts, for example:

  • How can I change my account’s password?
  • What are the benefits to register on LovelyWholesale
  • How to change my email address

LovelyWholesale Customer Survey

On their official website, LovelyWholesale also has a customer survey form they encourage all their customers to fill out. This provides them with more information on their customer base, what they would like to see, what sizes and cuts fit best and much more.

LovelyWholesale Social Media Presence

Besides having a dedicated phone application, the company is also quite active on its social media. You can get in touch with them on these platforms if you want to share your feedback, keep up with their updates and sales, or simply have questions you want them to answer. Moreover, you can interact with the company by liking and commenting on their posts or sending them a direct message.

LovelyWholesale can be found on the following social media:

The Bottom Line

LovelyWholesale is dedicated to providing high-quality products and services to all its customers worldwide. There are several ways you can get in touch with a representative from their company. For example, you can send them an email or chat with them live. Moreover, you can also interact with them via their social media handles.

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