Logan & Cove customer care and support service

This Canadian mattress company specializes in luxury mattresses at affordable rates. They offer free shipping and returns, a 15 year warranty, and a 120 night sleep trial to ensure that you get the mattress you’re completely satisfied with.

Founded by Sam Prochazka, their mission is to eliminate the high-pressure that comes with regular mattress retailers, while also providing customers with a luxury experience at an affordable cost.

Formed by the parent company GoodMorning.com, Logan & Cove started off as a small, family run business that has grown into one of the largest online-only mattress companies and ships across the entire country.

All seven lines of mattresses run by this company are designed and fabricated in Canada and delivered to your through FedEx as their shipping partners.

With their hybrid luxury mattresses starting at $799, they also offer other accessories such as mattress protectors without the hassle of middlemen. Read on to learn more about how you can get in touch with their customer support and care services.

How to Contact Logan & Cove

Being an online-only store, their customer service relies primarily on online platforms. When it comes to placing orders and tracking your purchase, please note that the tracking information is sent to your email once the mattress is available at the facility.

It can take up to 15 business days for you to receive your purchase.

To get in touch with them through phone, contact them at their toll-free:

  • 1-866-835-1804

To send them an email through their website, click here. It can take up to 5 business days to receive a response.

You can also email them at:

Their headquarters is located at:

#630, 9707 110 Street NW,
Edmonton, AB
T5K 2L9.

However, this is not a showroom and you cannot visit to view their products.

Their operating hours are Monday-Friday, 10am-7am Eastern time; 8am-5pm Mountain time; and 7am-4pm Pacific time.

Logan & Cove Order Updates

If you need to know more about your order, please keep in mind that Logan & Cove takes as many as 12 business days for your order to arrive at your doorstep.

From the day your order is confirmed and secondary verification has taken place, your mattress begins its journey to meet your specific order requirements, which can take time.

When your order is confirmed, tracking information is emailed to you so you can keep an eye on where your mattress is and when it should be delivered to you.

Your accessories will be shipped separately and will have their own tracking details..

Frequently Asked Questions

If you need help with Logan & Cove’s products and their details, see below.

  • For any questions about product details, click here.
  • For any questions about break-in periods, click here.
  • For any questions about bases and foundations, click here.
  • For any questions related to product care, click here.

For questions about Logan & Cove’s purchasing, shipping, and delivery, see below. These questions address any queries you may have about your estimated delivery time or what to do in case your product arrives damaged.

For questions about Logan & Cove’s unboxing and setup, click here.

Logan & Cove offers a 120-night sleep trial so you can feel 100% satisfied with your purchase. For questions about Logan & Cove’s sleep trial and returns, click here.

In case you’re unhappy with your order, Logan & Cove does offer returns and has a warranty. To learn more about whether this applies to you, click here.

To find out more about Logan & Cove and their parent company, and to learn about their hiring process, click here.

COVID-19 Update

COVID-19 has brought with it many changes to the delivery system, but Logan & Cove is still operation. However, it is natural for customers to still have concerns. To learn more about Logan & Cove’s response to COVID-19, click here.

To view all FAQs and find the answer to your query, click here.

Logan & Cove Warranty Information

Logan & Cove offers a 15 year warranty period. If your mattress is found to have defects in the material or build because of manufacturing faults, it will be replaced or repaired.

The repairs and replacements are subject to certain conditions in order for you to claim your warranty.

To learn more about Logan & Cove’s warranty information, click here.

Logan & Cove Purchase Policy

To learn more about Logan & Cove’s purchase policy, 120-night trial policy, return policies for mattresses, pillows, and other accessories, click here. You’ll also find information about cancellations, refunds, and promotional offers, as well as Logan & Cove’s contests and giveaways.

Logan & Cove Financing Options

Logan & Cove offers financing options to make their mattresses more available to everyone.

To learn more about Logan & Cove’s hassle-free payment options, such as monthly payments, payment plans, creating a PayBright account and using PayBright for financing, click here. Please note that this is not available for purchases under $600 and is subject to credit checks before approval.

Social Media Platforms

Logan & Cove’s social media pages are an excellent resource for discovering sales, getting in touch with their representatives, and viewing photos of their products.

It’s also helpful to get an idea of how other customers feel about their products so you can get a better idea of which mattress is best for you.

To visit Logan & Cove’s social media platforms, see below:

  • To visit Logan & Cove’s Instagram page, click here.
  • To visit Logan & Cove’s Facebook page, click here.
  • To visit Logan & Cove’s Twitter page, click here.

Final Words

From mattress covers to luxury mattresses, Logan & Cove strives to provide comfort to a wide expanse of customers. Because they’re an online-only store, most mediums of contacting them are also online. Hopefully, you’ll find the best form of communication, or an answer to your questions in one of the links above.

Customer care reviews
Average Rating
No ratings yet.

No ratings yet.

Review the Logan & Cove customer service

Share your experience with Logan & Cove customer support. Your email address will not be published. Required fields are marked *