Leon’s customer care and support service

No matter what province you live in, chances are you’ve passed by at least one Leon’s Furniture store in the past. Leon’s dates back all the way to 1909. That’s the year the very first Leon’s opened its doors to the public in Welland, Ontario. As you probably could’ve guessed, the store got its name from its founder, Ablan Leon.

What you may not know is that Mr. Leon was actually an immigrant to Canada from Lebanon. After Ablan passed away in 1942, his children took over the business and started expanding all around Ontario.

Today, Leon’s stores can be found in every single Canadian province. In addition to furniture, Leon’s stores sell a wide variety of appliances, electronics, and mattresses.

Leon’s support service

Leon’s now uses the slogan “part of the family.” So, you should treat this company’s staff to the high standards you’d expect from your own family members. Don’t be shy, you can call this company’s management team “dunderheads” if they screwed up your order. Treat Leon’s staff just like you would your own crazy uncle. They can handle it.

Unfortunately, Leon’s has no dedicated toll-free number at the moment. However, there are numerous other ways to get in touch with this Canadian establishment. Follow the links below to figure out everything you need to know about Leon’s.

Leon’s website

Perhaps the quickest way to get in touch with a member of Leon’s staff is to check out the “Contact Us” page on the official website.

On this “Contact Us” page you can enter in your name, email address, and write a detailed message for Leon’s staff. Once you’re done with your message, just hit the “Submit” button and Leon’s will send you a reply ASAP.

Faqs Page

Got a question to ask Leon’s? Why not check out this company’s FAQ page before you ask a question that’s already been asked 1,000 times before. You’ll save yourself a ton of embarrassment.

Store Locator page

The easiest way to find out where the closest Leon’s store is to your home is to check out this “Store Locator” page. On the right hand side you’ll see a list of provinces that you can click. After you click the province name, a whole bunch of numbered orange dots will appear on the Google map. Just zoom in, choose the store you want, and look for more detailed information on the bottom of the screen.

Leon’s on Social Media Platforms

Leon’s is a YouTube sensation. Don’t believe us? Well, why don’t you check out this URL and see for yourself? Here you’ll find product reviews, space saving tips, and home makeover videos.

Facebook users can find Leon’s hot profile this link. Twitter users should take a peek at this URL. People into Instagram can find Leon’s official page right here. And, finally, folks who love “to pin” all day long can find Leon’s Pinterest page here.

Leon’s headquarter address and telephone number

For readers out there determined to send a letter to Leon’s main headquarters, here’s the address you need:

Leon’s Furniture Head Office
45 Gordon MacKay Road
North York, Ontario
M9N 3X3

You can also reach this head office by using this telephone number:

  • (416) 243-7880.

Customer care reviews
Average Rating
71.1%
 3.6/5 (27)
 3.6/5 (27)
 3.4/5 (27)
 3.6/5 (27)

Review the Leon's customer service

Share your experience with Leon's customer support. Your email address will not be published. Required fields are marked *

26 reviews

  1. I cannot give Customer support at Leon’s
    Even one star. My recent experience with them emphasizes that making a customer happy is the least of their goals. I bought a Samsung range and warranty with king n state only to find that when self clean destroys an oven – no one takes responsibility. DO NOT RELY ON LEONS
    Or the warranty they sell to help you out

     3/5
     3/5
     3/5
     3/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  2. Purchased a set of 4 dinning room chairs along with the insurance. One of the chairs didn’t last a year, poor quality product and filed a claim. This claim was back in July of 2021 and we are still waiting for a replacement product.

     2/5
     1/5
     1/5
     3/5
    Helpful We appreciate your evaluation.
  3. I purchased a lift coffee table and an end table from Leon’s in March. After waiting one month, I received the coffee table and end table. I immediately returned the coffee table as it was damaged. I waited approx 3 weeks for it to be picked up and replaced. My end table had a drawer that was stuck and would not open or close. I had called Leon’s and was told that a technician would be sent out to look at it. 10 days passed and no one returned my call.
    Today, I received the replacement coffee table and after opening and trying to assemble it, much to my horror, the replacement was also damaged! I immediately called the salesperson who sold me the tables (I had also purchased a sofa and love seat as well and advised her of the damaged replacement and lack of a technician dealing with the end table.
    Alisa Baptista was fantastic! She advised me that there were floor models of the coffee and end tables and if I wanted them, she would personally deliver them. ( I live one block from the Orangeville Leon’s store.) Within an hour, Alisa was at my apartment with the two tables. She and another employee delivered the 2 tables in her vehicle, and took back the defective ones. I was so happy! Alisa went over and above anything I could have ever expected and what exceptional service she delivered!
    Thank you so much Alisa – what a great employee Leon has.

     5/5
     5/5
     5/5
     3/5
    Helpful We appreciate your evaluation.
  4. I have purchased a tv and when I got it home the screen was cracked. I have spoken to several people who have told me there is nothing they can do. Now I’m being told I knew the tv was broken and was ok with that…LIES!
    I have been a loyal leons customer for 15 years purchasing several beds, washer & dryer, 2 furniture sets, coffee table, entertainment stand..the list goes on. I like the product, but after this interaction, I am not sure I will step foot in another Leons again.
    I would like to speak to someone who can actually help me.

     3/5
     3/5
     3/5
     3/5
    3 people found it useful.
    Helpful We appreciate your evaluation.
  5. I will never return to Leon’s after years I went back this year I spent over $6000 there this year and I wanted to return a dishwasher which they will not take back. They have no policy for returns I find that hard to believe. Either way they will never get any more of my money and I am sure that they do not care

     5/5
     5/5
     5/5
     5/5
    5 people found it useful.
    Helpful We appreciate your evaluation.
  6. Gul, a fantastic delivery man , saved us today.
    I would recommend his services to anyone. Thank you for all you did today.
    He picked up a fridge from Westin and delivered it to Jarvis Street for me. Thank you again…Grest person.

     5/5
     5/5
     5/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  7. I have been purchasing all my furniture from Leons. I bought bedframe. Queen cloud. The mattress I had fit perfect… So decided to buy a mattress from leons. Pending heart surgery. This mattress does not fit the frame..moves around at night.my bedding does not fit.Bought double size sheets that fits. The queen sheets all new by the way too big. The store sent a representative and he measured the mattress starting at 3″ . The office manager said I need space for tucking …the new mattress from leons. Does not fit my old queen boxspring. They have giving me the run around.when I get up in the .morning the back of my knees run on the frame. I myself and 2 other family members no longer buying from them….yes they do sell returned furniture as new. My dogs I returned was for sale at their tent sale. They sent me either that the staples were coming out…they only repaired it….so so long Leons. After 20 + years

     5/5
     5/5
     5/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  8. I have a very bad experience with installation services ordered along with order for Dishwasher. Delivery was prompt – ordered 5-Aug-21, delivered 11-Aug-21. Today on 15-Sep-21 – installation is still pending. No way to reach the guys, who I believe are sub contractors for the services. You are kept waiting on calls (45-60 mins) and then you lose patience. North Mississauga stores, where I purchased from, is helpless – they have simply disowned. Where do I go?

     2/5
     3/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  9. This is the worst experience yet buying a simple bed from leons. My first and last purchase! I am shocked there is no one to call if you have problems with your purchase experience. SHAME ON THIS COMPANY. NO 1800. NUMBER NO CUSTOMER SERVICE. BULL….!

     5/5
     5/5
     5/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  10. I wish that i can give negative ratings. I ordered my recliner set in April 2021 and they promised to deliver in 1st week of June. In june they called me to accept partial delivery and will deliver chair end of June. I called back in July and they said that its late and will deliver end of August. Now its last week of August and now saying end of October. Seriously they are just playing and not willing to work .Even store manager did not bother to call back while i made several calls

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  11. Leon’s has no valid warranty for appliances. A out of country telemarketing service sends you a reply that takes three weeks for a technician. They have no parts and tell you it could take weeks or months. Leon’s defers your problem saying they are not connected to King and State and do not help customers resolve their issues. You cannot return the appliance or expect a replacement. They do not respond to the online complaint form. The lesson learned is buy from a place that has a valid warranty. Ask upfront questions then look into them before you make a purchase. Avoid Leon’s for peace of mind.

     5/5
     5/5
     5/5
     5/5
    2 people found it useful.
    Helpful We appreciate your evaluation.
  12. Horrible customer service,
    Manager name Ryan does not have basic hygiene habits,He cut the tape with his dirty mouth to wrap the open box. Seriously Zero customer service ,poor hygiene and this is COVID.Leon’s should replace this kind of managers.

     5/5
     5/5
     5/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  13. I am looking for a tv.(Regina store).
    Spoke to the SalesManger.
    Told me I’ ll be right Back.Left me and never came back.
    Finally spoke to another sales clerk who was in a hurry.
    Customer service extremely poor.
    I would never go back.

     5/5
     5/5
     3/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  14. I recently purchased a sofa, mattress, head board and bedroom dresser and two night tables at your Leon’s location in Coquitlam. I had excellent customer service by Paul Burlo who is also the Store Manager. He was very helpful, informative and went above and beyond his duties in helping me. He even had two Leon employees come to my place to help assemble the bed and mattress which had a remote so I had no clue what I would have done!. I would like to give Kudo’s to Paul and his team for all the support I was given. I had a few issues with my dresser and sofa and Paul is also taking care of this for me. Thank you –
    I hope you do pass these positive feedbacks back to the employees that are mentioned. Thanks again…

     5/5
     5/5
     5/5
     5/5
    Helpful We appreciate your evaluation.
  15. Worst experience ever. No customer service , rude staff Deceptive sales tactics. Scammers. They should not be in business

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  16. I had very bad experience with Leon in Daniel-Johnson street I bought bed room , sitting room , refrigerator, oven, washing machine, and dryer I paid almost 13000$ they delivered different bed room and when I asked them to correct their error and give the bed room I chose they asked me to bring the bed room I received by myself any way I am going to complain to petit créance
    I will never buy anything from Leon Horrible customer service, I would not recommend

     1/5
     1/5
     1/5
     1/5
    2 people found it useful.
    Helpful We appreciate your evaluation.
  17. Honestly would never shop there again and have advised everyone I know to go anywhere else! I had a delivery and they scratched my freshly stained stairs. Called Customer Service and they played games not returning my calls! The Manager of CS was never in or on another call. Horse crap….. they never dealt with the issue! Nor were they going to! I am out of pocket now to restain my stairs. The Brick has much better service!

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  18. the worst….i bought a new dryer and had it delivered 2 days ago. After i set it up, i peeled the tape off the door and the door fell off. Now i can’ t get anybody to help me. $1200 and they could care less

     5/5
     5/5
     5/5
     5/5
    2 people found it useful.
    Helpful We appreciate your evaluation.
  19. Worst Customer service of any company I have ever dealt with.
    Leon’s should be ashamed of themselves the way they treat their customers when they need a warranty or repair issue. I bought a chair from the Leon’s in Newmarket Ontario in June of 2020,
    In February of 2021 the chair broke , I called Leon’s to have the chair repaired, they told me a tech would contact me with in 2 weeks it was 4 weeks , the Tech was rude, unhelpful and a very poor representative of Leon’s ( but now I understand why he was rude it must be a company policy ) I then called to find out when my chair would be repaired and was told the tech had not filed the repair report and I had to wait . In short I have contacted the store 3 times to have this piece of Garbage chair repaired . I have also asked for the store manager to give me a call to resolve this issue and yes no call . It is now mid May my chair is not repaired no one has contacted me . This is unacceptable so please please please pay a little more and shop anywhere else than Brick or Leon’s for your furniture or appliances with this kind of customer service they don’t deserve our hard earned money They have certainly lost site of who the customer is. And they should stand behind the products they sell and not for the manufacture of the garbage furniture they sell .SHOP LAZY- BOY

     5/5
     5/5
     5/5
     5/5
    2 people found it useful.
    Helpful We appreciate your evaluation.
  20. horrible customer service.

    rude staff.

    would not recommend.

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  21. I bought a new floor model from Leons, from the start the remote will not pair to the tv.
    I talked to Kim Stewart in customer service she was very rude and laughed at me because she said once the tv leaves the store Leons has nothing to do with it. The tv also has around the frame the rubber between the frame and the screen the safety rubber is sticking out. I talked to Samsung and they said none of it is covered. I am shocked at the service from leons and Samsung.
    So i am stuck with a tv with issues and i also bought the extra warranty which is no good to me. I paid 199.00 for it and i want my money back. I have never been treated so poorly.

     5/5
     5/5
     5/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  22. Back on May 31st 2020, we bought a sectional couch online from Leons. We haven’t received it yet. It is now Sept 21 2020. Everytime I call leons someone gives me a different date of when it is coming in. Is there anyway to get ahold of someone in head office.?

     2/5
     2/5
     1/5
     2/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  23. I bought a sectional December 2018 and in November 2019 one side of the sofa (recliner)was completely broken. I had purchased the extended warranty for 5 years and called the store for someone to come in and fix it. The technician came in December 2019 and said that it was completely broken, and they would be ordering the part . It has been 6 months and the part has not arrived as yet although it has been apparently shipped. I went into he store today and the sales girl tell me that the broken frame is not part of the extended warranty although the warranty clearly states that it is. She was very rude. Another spring in the middle of the sofa is now broken and they won’t send anyone to fix it. I called the head office and am waiting to hear back.

    Unbelievable.

     5/5
     5/5
     5/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  24. Having no toll free number for a company makes no sense to me. In the last 72 hours I have sent 5 emails and called the number 1-800-608-7301 to receive my refund. I have not been responded to by any of these attempts to reach out to this company. Your slogan “part of the family.” Is so far from true.

    Ordered online December 26th with a pick up date of January 2nd. Arrived at the local store January 2nd to find out that this item has been discontinued and should never have been able to be sold to me. Was told 2-3 business days for a refund and still have not received this refund. Not to mention the lack of being able to contact anyone. Worst experience I have ever had. I call the store they say they cannot help me, and to call the number 1-800-608-7301. One day I could leave a message the next day 8 calls (from 10 a.m till 3 p.m) busy signal. All I want is my refund that I am entitled to since I did not receive the product I purchased. Last time I purchase here. I cannot believe how difficult this has been.

     5/5
     5/5
     5/5
     5/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  25. For the past 2 weeks I’ve been struggling with a return of a damaged and defective furniture. It turns out Leon’s sells items that were damaged and returned. Be aware and do not purchase, they will fraud your finance card and will never offer a new product. Make sure you go to the store and embarrass them in front of their customers and escalate to your finance company Desjardin or they will not offer a refund and will keep postponing your return. Not to mention their drivers are ghetto, rude and uneducated thugs.

     1/5
     1/5
     1/5
     1/5
    1 person found it useful.
    Helpful We appreciate your evaluation.
  26. I am not happy, not happy at all. This company id more interested in 1 time sales than taking care of there customer and having them return. Shame on you.

     5/5
     5/5
     5/5
     5/5
    2 people found it useful.
    Helpful We appreciate your evaluation.
Write a review
Services