KOHO is a FinTech company headquartered in Toronto, Ontario. It was founded in 2014 in Vancouver, British Columbia, by Daniel Eberhard. It provides Canadians an easy way to manage their money. KOHO helps Canadians reach their financial goals by equipping them with spending and savings accounts, prepaid credit cards, and a great application.
KOHO is pretty simple to use. All customers have to do is load their funds into a free KOHO account via direct deposit or electronic transfer. Then, using their KOHO prepaid credit card, they can make purchases and earn cashback! The KOHO app allows them to monitor their spending trends anytime from anywhere to help them save better.
KOHO’s customer service team has a lot to offer. One of their missions is to create financial products that are open, intuitive, and designed to help their customers live better. You will find the answers to almost all your queries by accessing KOHO’s official website. Continue reading to learn more about the company’s customer support services.
KOHO understands that time is precious. Hence, the company provides exceptional customer support services all week long across various platforms. In this section, we will discuss ways to get in touch with KOHO’s customer support representatives.
You can easily access all support service tabs from the “Support” listing located at the bottom of KOHO’s homepage.
Contact KOHO Support
As listed on KOHO’s Contact Page, there are several ways to contact the company:
- If you use KOHO’s app, you can chat in-app with customer support representatives 7 days a week, anytime from anywhere.
- You can also opt for the traditional route and contact KOHO via email by writing to their support team at:
- If you are interested in partnering up with KOHO, you can write to them at:
- Financial information is sensitive. If you suspect fraudulent activity on your KOHO account, you can contact KOHO’s support team at:
Unfortunately, KOHO’s website does not provide an option to get in touch with their support team via call. They do not have a phone number listed on their website.
However, their Facebook page lists +1 855-564-6999 as their official company number. We believe the fastest way to speak to a KOHO support team representative is most likely through the in-app chat option or via email, but you can contact the company via its phone number if you need an urgent response.
KOHO’s FAQ Page
Like most companies, KOHO has a comprehensive FAQ section on its website listed under “Support” services. You can also access this section from the Contact Page and the “Learn” tab located at the top of the homepage.
This section contains answers to questions that customers usually ask and is divided into different categories for easier browsing. You can find answers to FAQs regarding:
- Your status
- Getting started with KOHO
- General information
- Adding funds and moving money
- Financial coaching
- Joint accounts
- Travel
- Features
- Your profile
- Your cards
- Specific transactions
- Security
Each of the sections mentioned in the list above comprises well-formulated articles that extensive detail about KOHO’s products and services.
KOHO’s Accessibility Support Services
When it comes to supporting a diverse community, KOHO has redefined the game. On every webpage of their website, you will find an icon on the bottom right side of the page that allows you to access Accessibility Adjustments.
Not only can you adjust color, orientation, and content, but you can also tailor an accessibility profile for yourself by using options like:
- Seizure Safe Profile
- Vision Impaired Profile
- Cognitive Disability Profile
- ADHD Friendly Profile
- Blind User Support
- Keyboard Navigation
Using the Accessibility shortcut, you can also choose between 14 different interface languages to make your web experience better.
Create Your KOHO Account
Signing up with KOHO is hassle-free. You can get your free account in as little as 5 minutes by clicking on “Open Account” at the top right side of the homepage.
To begin, all you need to do is enter your email and password on the Sign Up Page on their website or app. KOHO will ask you for a few details, and then you’ll be good to go! Once you sign up, you can access your account from KOHO’s anywhere at any time.
KOHO’s Blog
You will find the Blog section under the “Learn” tab on the top of KOHO’s homepage. It’s a space that helps customers manage their money more efficiently by providing relevant information and details. You can search articles by titles, authors, and tags, or you can view the latest featured pieces at any time.
Stay Connected to KOHO via Social Media
Lastly, you can also connect with KOHO via social media. The company has a social media presence on Instagram, Facebook, Twitter, YouTube, LinkedIn, Pinterest, and Spotify. The company’s marketing and support service team posts on these platforms so customers can stay up to date and ask questions that make their KOHO experience more efficient.
The Bottom Line
With its exceptional customer support services, KOHO has defied all odds and gained a good reputation in the Canadian FinTech market. KOHO is currently at the top of the table when it comes to satisfying customers.
The company understands the importance of customer experience so, whenever you reach out to its customer support team, be assured that they will serve you well!
