Kijiji has been up and running since 2005. It was designed as an online solution for people to list live classified ads for a wide range of categories, which include products for sale, services, and even donations.
Right now, Kijiji is at the top of the food chain in Canada as it has become the largest classified website in the country. It is the Canadian equivalent of Craigslist, where each marketplace is arranged by region or major city. It has millions of listings and it also has a comprehensive tutorial collection that extends beyond what Kijiji stands for and how you can use it to your advantage.
But of course, with any website this size and with all the possibilities it presents, there are bound to be at least some technical problems from time to time. Luckily there are some online resources that you can use to apply a quick fix sometimes, especially since you can access the website in English or French.
Unfortunately, you can’t always solve everything yourself. Maybe sometimes you’re just unclear on how to get started or how to proceed after placing an ad. For these types of situations or anything else in between, there are a few ways to reach out to Kijiji and ask for assistance.
As it is with most websites these days, if you want to learn something about the service or the product, the FAQ page is the first place you should look.
Kijiji has two FAQ sections, one dedicated to the average user and a more business-oriented one for potential partners.
The FAQ section is quite detailed. The information is divided into four main categories:
- My ads
- Technical issues
- Safety & policies
Each category deals with specific problems. You can also perform a more refined search by choosing a topic of discussion from a drop-down menu located under the FAQ topics. This menu has a couple of general information topics such as info on users with special access needs, feedback, information on the Kijiji app, as well as three specific topics:
The Kijiji business FAQ section doesn’t seem to have as many topics as the main FAQ section. However, it does seem to answer the more important questions such as how to sell, what can you sell, how much money do you need, etc.
There’s no additional contact information listed on the Kijiji business FAQ page.
There is another feature that you can use to solve your problems on Kijiji. It is called the HelpDesk. You have to be a registered user to use this. As a user on Kijiji, buyer or seller, you will be given access to the ‘My Messages’ function, with the button located at the top of the Kijiji landing page.
This not only allows you to send out a call for help to customer support but also allows you to contact sellers and buyers quicker, while also having the full conversation history close by. This feature will also allow you to block certain people or conversations so as to remove some of the clutter or unsavory characters.
You no longer need to wait in line and talk to a customer service representative and ask for help regarding these types of issues.
How to Contact Kijiji
One of the easiest methods to get your message across to a customer service representative is by filling out the simple online form. In order to do this, you have to fill out three fields: your Kijiji AD ID, name, and email address.
Inputting the Kijiji AD ID is not mandatory, but if your question is specific to your ad on the website, this information should make the process go much smoother.
After you fill out the form, type your message in the message box, complete the captcha test and hit submit.
Contact Kijiji via Email
Kijiji offers one email address as a contact but it’s not for general inquiries or troubleshooting. The email address is dedicated to media inquiries, so unless you’re doing a piece on them or have an important proposal, you might not get the answers you’re looking for.
You should also not confuse media inquiries with information about how to post a listing, be it for personal or business purposes. The user and business FAQ sections explain how to handle listings in enough detail already.
Kijiji on Social Media
You can also try your luck on social media if you are in need of technical assistance from a Kijiji representative. You can find Kijiji on the following platforms.
Their official Facebook page allows users to both shop directly from the social media platform and send messages to the customer support desk.
While this method is less efficient than submitting the Kijiji website form, it is still good enough for general inquiries.
Twitter is even less commonly used to contact someone from customer service. In fact, you’ll notice that under the company’s description on the official Twitter page, there is actually a link posted for anyone that needs assistance.
It is the same one on the ‘Contact Us’ page that has the online form.
There’s also no way to send a private message to Kijiji on their Twitter page, so unless you just want to reward the company with a follow, there’s very little beneficial information on their Twitter profile.
While it is true that Kijiji could stand to benefit from expanding their customer service, it is also true that there are very few issues that can’t be quickly solved by browsing the FAQ section or sending an email using the online contact form.
This also makes it somewhat acceptable that Kijiji doesn’t have any contact phone numbers listed for their home office, for business inquiries, or for general support. Nonetheless, you can’t argue with the website’s popularity, so perhaps the limited customer service they offer is more than enough for the majority of Kijiji users.
unable to sign in and getting frustrated. changed password and still unable to sign in. getting fed up.
I am trying to find legal counsel and perhaps join or start civil litigation against this website , Kijiji does not care about what its customers need, when it comes to remedy Kijiji mistakes, the Customer Service agents send their error back to the customer lack of Ad posting understanding, when in fact, in my case, I have proof made a request to two different agents to fix my issue, both Kijiji agents stated will solve my issue, as it turns out, my Ad was reinstated but within hours deleted again, contacted 2nd time CS and they again offer the standard apology, something along the lines ” we apologize for the inconvenience of having your Ad deleted, we understand how important is for you to have best Ad exposure, we hope, you can still enjoy Kijiji services”, apology accepted but for the 3rd time Kijiji deleted my Ad after a day of having same Ad reinstated, reason: Kijiji claimed i had many email accounts available, while that was the case, I requested Rob at CS Kijiji to correctly delete them, he sent me an email to advise he had deleted all accounts, however, Kijiji next day deleted my Ad for the 3rd time, under the reason too many email accounts available. Kijiji has incompetent agents who have no regard for customers, my Ad was a paying Ad. Kijiji has forgotten its very core policies for customer satisfaction guarantee. There is No customer service satisfaction..
I never had a Kijiji account, created one trying to sell a camera. I couldn’t post an add an it told me to contact support. I figured maybe it’s because of VPN, so I turned it off, but it didn’t fix it. I contacted the support but they only provided a copypasta response “Upon review of your account, we’ve made the decision that we are not the appropriate advertisement platform for you or your business model.” I don’t think I’ve done anything wrong, I never message anyone nor did I even post my first ad. Good luck contacting them if anything goes wrong.
I had an ad for the sale of a personal motorcycle cancelled and my account suspended. This is clearly some kind of error. I am a highly respected person in the community and have no idea why this happened. I have had an online chat and an email exchange, and both have been incredibly insulting. Neither would give me a reason and would only say “we’ve made the decision that we are not the appropriate advertisement platform for you personally or your business model.” My “business model” has nothing to do with it. It was a personal ad. The chat person simply said there was some violation of policy and exited the chat. As if I’ve done something wrong when I simply advertised a motorcycle like thousands of other people. I will not recommend Kijiji, I will stop buying from Ebay and if I could figure out who actually runs this operation I would sue. I’ve never been insulted like this in my life. I agree with the postings below. They make it as difficult as possible to make a complaint and seem to make completely arbitrary decisions.
I was charged multiple times for my ad, then it was removed but my money was not refunded. I paid almost two hundred dollars to post two ads.
Basically there are literal and obvious scmas everywhere in their ads, and they don’t get deleted even after being reported numerous times. THese obvious scams are made from accounts that are no more than 2 months old. And they NEVER GET DELETED OR BLOCKED. On the other hand, I have a 9 years old account on Kijiji, with tens of five stars reviews, and my totally legitimate ads started getting deleted for no reasons literally a single second after I post them. No reasons at all. I’ve been trying to contact Kijiji via their “HELPDESK”, and after filling out their form and clicking on either “chat now” or “send an email”, I just get the “Please Wait……..” message for infinity. So basically, these cvnts are allowing scammers to scam freely, and are blocking people for no legitimate reasons. AND YOU CAN’T EVEN REACH THEM. No phone numbers available. No email addresses available. Just a crappy form that doesn’t even work. Might as well go back to using Craiglist. I never thought something could be as bad as Craiglist, but Kijiji’s definitely doing all they can to be. In short: don’t use Kijiji.
I couldn’t update my ad with the error
“Sorry, we couldn’t update please contact Customer Service”
I sent them 3 emails but they aren’t answering at all. A very bad company and customer service.
A real Ebay-PayPal-Kijiji Mafia
Just disgusting NA people
I was posting on Kijiji and paying extra for top placement for some business ads I made. I guess this alerted their inside sales to call me to offer a Kijiji business account. A salesman called me and told me how I could save money by paying a monthly fee, giving me x amount of top add placements. He was good at overcoming any objections and I signed up.
After using the services for a few months I cancelled as I was not seeing the ROI as I thought I would. After cancelling, I continued to see bills coming my way. I called billing and they said this was an error. So I didn’t think anything of it. Then the second month of bills since cancellation came in. It took multiple points of contact to get in touch with my sales rep. Finally he emailed back saying he said he would call. Those promises were continuously empty. Finally after speaking to him, he said I agreed to paying for 60 days post cancellation. I asked him why he didn’t tell me about this in the sales pitch. He said he did. Which he CERTAINLY did not.
Over $1000 down the pipe with no ROI or help with these guys.
Be cautious when signing up for their business accounts. They are financial traps that keep you tied financially and your account rep give 0 care to help you out which rendering your service or after. They just care about making the sale and locking you in.
See typical conversations with the sales rep. Broken promises that they will call you back with never ending excuses. Very poor client care.
A person tried to commit fraud on one of my items for sale but KIJIJI site does not provide a phone number to advise people and protect them from scammers. This site and company really are deplorable in their concern for their clients.Helpful We appreciate your evaluation.
rating is not even 1 star in my book
They are smart enough not to provide a phone number that way they don’t take complaints.. They control everything in their help desk!! They are cowards to have to really answer questions on their service. Help desk doesn’t need to talk to you if they don’t want to. I have been waiting for them to tell me why I can’t edit my ads for a week now.. Pathetic service!!!
0 star for service!!!!
How do I change a phone number on kijjii and putting pictures. I tried edit and it won’t let me do it.
No email contact for non commercial customers is typical abuse in the corporate world. There’s no excuse.
a criminal company that abuses the users over they platform!…abusive and dictatorial powers!!!
i stop using kijiji advertising!!..they are criminals!!..i will report the company to BBB
used to be a good simple venue to view and respond to ads but now it is horrible due to the signin feature my email is virtually useless can’t signin can’t change it = no support no way to easily reach a PERSON that will assist , miss lots of ops to inquire with sellers. Am considering dropping all efforts to even visit Kijiji site. Its up to you fix it or goodbye.
horrible web site changed my password many times same words every time can’t sign in to respond to ads know my email but can’t sign in .missed being able to buy things more than once used to be ok now the s ts.I’ll never use this site to buy or sell or recomend it to anyone hopeless . and can’t get hold of anyone by phone
Kijiji took my money for an ad and didn’t post it. I tried for 12 hrs to get ahold of someone at kijiji then I posted in the free section. Instead of someone looking at what I wrote it was posted for a couple hrs then removed without someone looking into the situation. I tried to post again and it was removed and the ad I paid for was removed. Kijiji took the $18.02 for the ad out of my bank account and have ignored me ever since. I have had been waiting on live chat for 6 hrs. I RATE KIJIJI”S CUSTOMER SERVICE -100
I would like to inform you that I have been discriminated on kojiji web page. My accounts are blocked daily for no reason. Every time I post GPS for sale my ads are delated. I post GPS in electronics category where everyone else is posting but my ads are removed every time I post them. Other users are allowed to post GPS in electronics category and their ads are not removed and their account are not being blocked. I have been forced to post my GPS ads for sale in cars and parts / audio/gps category where no one is looking and can’t be searched by typing gps in search bar from the main menu on Kijiji. Other user post GPS in electronics category and no one is removing their ads. I keep on reporting these ads because they are in a wrong category but Kijiji is ignoring this and not removing their ads. Why only my ads are being removed, why Kijiji discriminate only me, why Kijiji rules are not the same for everyone. I have reported this problem to Kijiji but everyone is just ignoring this. This is discrimination. Please investigate this and explain it to me why is this happening. Thanks