Juul is a massively successful e-cigarette company that has its roots in the US. It was co-founded by two former cigarette smokers, James Monsees and Adam Bowen, on May 22, 2015.
Juul provides a fulfilling substitute to cigarettes to its users based across America, Canada, and various other countries across Europe and Asia.
Juul sells easy-to-use JUULPod that will get you started on your cigarette-free journey. They come in various flavors including mint, vanilla, fruit, cucumber, mango, etc.
You can easily buy these products on their website. Juul Canada offers a wide range of customer service support to its users, via its website.
So, let’s review what Juul’s customer support and care have to offer to its consumers.
Juul’s Customer Support Services
Juul is quite thorough when it comes to its customer support services. Here are the various ways in which you can reach out to them.
Juul’s Social Conscience
The first thing that pops up on your screen after you open Juul’s website is a pop-up that asks you to confirm your age. If you click on the second option, “I AM NOT 19+”, it redirects you to a Google page that has search results of “tobacco youth prevention”.
This is a great and conscious move by Juul to shun the youth away from tobacco consumption. Clicking on the age verification option takes you directly to the main webpage of Juul’s Canadian site.
The age verification process doesn’t just end here, Juul actually verifies your age before you make an account on their website. And if there is any discrepancy in the information you provide to them, they ask you to provide a photo ID.
This is so that all tobacco products sold by Juul can stay out of the hands of minors.
Store Locator
Juul offers you an easy-to-use Store Locator feature as well. This option will help you locate all Juul stores closest to your location. Simply share your location with Juul or enter it into the search bar.
It will show you the results of all the stores nearest to your location. It will also show the store timings, address and phone number along with directions to reach the store.
Contact Us
Juul offers you the perfect opportunity to send in any queries that you might have about your health, device and order. You can also send a general query straight to their professional customer care support staff. You simply have to fill out this form on Juul’s website.
Here you have to type in your full name, email address, and phone number and mention what your question is about. The website will further guide you with more options after you select your query type.
The whole process will take up hardly two to three minutes of your time. You can expect Juul to get back to you as soon as possible.
If you have any more queries, you can also call them directly from Monday to Friday, 9 am to 6 pm.
E-mail Service
Juul also offers you the opportunity to sign up on their website. This way, you will be able to receive all the latest products and company updates from Juul on a regular basis. You will be able to become an invested member of Juul’s growing community.
Help and FAQs
Juul Canada also has a comprehensive help and FAQs webpage that answers all of your Juul-related queries. This webpage has neat query categories laid out for the ease of the users.
You can simply click on a category and the website will redirect you to a webpage that has all the commonly asked questions on it. From there, you can simply click on the question you are curious about, and Juul will direct you to your answer.
The categories include the various products sold by Juul as well as orders, shipping, warranty terms, age verification, etc. This thorough process makes becoming a Juul Canada consumer an absolutely enjoyable affair!
The Juul Canada website has a detailed Terms and Conditions webpage as well. It is where you will find answers to all of your queries pertaining to your account, orders, payments, etc.
Juul Savings Calculator
Juul offers you the wonderful opportunity to actually calculate exactly how much you’d save if you switch to their product instead of smoking regular cigarettes in the form of Juul Savings Calculator.
To avail this fun opportunity, you need to enter the amount you pay for a pack of cigarettes as well as how many cigarettes you smoke during a day. Juul calculator will then calculate and show the exact amount you will save per year, barring the tax amount.
Privacy Policy
Juul Canada has a separate webpage designated to its Privacy Policy. You can find every bit of information there is to find on their privacy policy on this webpage. If you have any questions or concerns related to this policy, you can voice them via email at:
- dataprivacy@juul.com
You can also email Juul at the aforementioned address to access and update your personal information and you can even withdraw your consent to the use of your personal information.
Stay In Touch with Juul
Juul is committed to selling e-cigarettes and reducing the nicotine and tobacco consumption of its adult users. You can become a part of the growing community of Juul users and avail their wonderful customer care and support services.
With professional customer care and support representatives that are dedicated to excellent customer support, Juul Canada aims to provide its consumers with an exceptional experience.
Whether you’re contacting them via their email form or browsing their helpful FAQs page, you can always expect a swift and efficient response from Juul.
