Indigo customer care and support service

Indigo is Canada’s biggest bookstore! In 1940, brothers Carl and Jack Cole opened the world’s biggest bookstore in downtown Toronto.

Later on, they merged with SmothBooks to form Chapters Inc., which quickly became the largest book retailer in Canada. Due to their lifelong passion for music and books, the creators of Chapters Inc. created Indigo Books & Music.

From that point onward, Indigo quickly became an all-encompassing retailer that offers you a wide variety of products, including books on all sorts of topics, such as wellness, cooking, fiction, etc., jewelry and other accessories, paper items, electronics, and various gift items.

Apart from its high-quality products, Indigo also ensures to provide its customers with the best customer support system via its official website.

Here are some ways in which Indigo takes care of its customers:

Customer Service Centre

Indigo provides its customers with a comprehensive Customer Service Center.

The webpage gives you various help options that you can use. It also gives you the option to view the webpage in English or French. It includes a search bar where you can enter your queries to find what you’re looking for.

It also provides you with an instant help option, which you can click on to talk to a live Indigo agent when needed. It provides you with different help options, including order status, product availability, online account, billing issues, and rewards.

This webpage also provides you with the option to call Indigo so that you can talk to the company’s customer representative:

  • 1-833-463-4461

This way, you will be able to share your query with them right away and find the answers to your questions and concerns immediately.

Additionally, the webpage offers you the option to browse through many help article topics, including:

You can click on the category that you want to learn more about and you will be directed to a webpage dedicated to it. You can browse through the topics listed on that webpage and find what you’re looking for.

Find a Store Feature

The website has an incredibly helpful, “Find a Store” feature that allows you to locate an Indigo store nearest to your location. All you have to do is enter your city and province or your postal code and the website will show you the results of all the stores that are nearest to you.

It will show you the exact distance from your location to the store and also provide you with the option to learn more about each store.

Social Media Platforms

Indigo also offers you a chance to connect with it on various social media platforms, such as:

Indigo is quite active on all of these platforms. You can follow the company on them and stay updated on everything related to it.

You can also reach out to its customer service representatives via these platforms and share your comments, queries, concerns, and suggestions with them.


Indigo provides you with the opportunity to give feedback. To leave your feedback on an Indigo store, all you have to do is enter your location and then choose the store that you want to leave your feedback for.

The website will then ask you to fill out a detailed feedback form, which will help the company improve its customer service and help you through your concern.

Similarly, if you want to leave your feedback on the website, you will have to fill out a detailed form, which will help the company improve its services.

Shipping and Return

The website also has a separate webpage dedicated to Shipping and Return. This page provides you with every detail that you need to return your order to the company. It also provides you with relevant information about the company’s shipping policy.


Indigo also has an informative and reassuring webpage that is dedicated to providing its customers with vital COVID-19 updates and FAQs. This webpage has a statement from Indigo’s CEO, Heather Reisman.

It also displays information on how the company is staying safe and taking care of its employees and customers during COVID-19. It has details of all the ways in which the company ensures that it follows the safety protocols that can help curb the spread of the virus.

The webpage also provides you with a wide array of COVID-19 related FAQs that you can browse through to find answers to your concerns and queries.


If you are interested in working at Indigo, then you can browse through its Careers webpage.

It provides you with information about the company and gives you an idea of what it’s like to be a part of its team and the benefits that you can gain from your employment.

It also provides you with the following categories in which you can look for job openings:

Each of these webpages has different locations and filters that you can apply to find the perfect job for your qualifications and interests.

Site Map

The website has a dedicated site map, which you can browse through to find the webpage that you are looking for. It has all the webpages divided into neat categories, which will help you find what you are looking for quickly.

The Bottom Line

Indigo is Canada’s largest book retailer. The company has always strived to provide its customers with the best books and exceptional customer care services. To make this possible, it facilitates its customers via its official website and social media platforms.

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