Impark Canada customer support service

Impark (lesser known as Imperial Parking Corporation) was found in 1962 and is one of the largest parking management companies in North America. It is headquartered in Vancouver, Canada, and has over 4,600 parking facilities in 400 cities across Canada and the United States of America.

The privately-held company has over 16,000 employees and is a market leader in the parking and valet parking industries. The company is a subsidiary of Reef Technology, the largest operator of neighborhood kitchen, mobility, and logistics hubs in the United States, Europe, and Canada.

Impark has over 15 corporate offices and customer service centers in Canada. The company has a reputation for offering superior service to its customers and clients and employing leading-edge technology in parking solutions.

Thanks to Impark’s popularity and partnerships with other parking management companies, customers all over Canada can find parking spots with just one click via Impark’s official website.

Below are some ways Impark takes care of its customers and addresses their needs:

Contact Impark Canada

You can contact Impark Canada at any time by visiting their contact page that provides numbers of their office branches in cities across Canada:

Calgary

Phone: 403.299.7275

For meter or parking lot issues: 403.299.7275

Monday to Friday, 8:00 am – 4:00 pm

Edmonton

Phone: 780.420.1976

For meter or parking lot issues: 780.420.1976

Monday to Friday, 8:00 am – 4:00 pm

Fraser Valley/Whistler:

Phone: 604.331.7288 / 604.420.6446

For meter or lot issues: 1.866.277.5501

Monday to Friday, 8:00 am – 5:00 pm

Kamloops:

Phone: 250.372.0203

For meter or lot issues, call: 250.372.0203

Monday to Friday, 8:00 am – 4:30 pm

Kelowna

Phone: 250.763.9905

For meter or lot issues, call: 250.763.9905

Monday to Friday, 8:00 am – 4:30 pm

Halifax

Phone: 902.423.1126

For meter or lot issues, call: 902.423.1126

Monday to Friday, 8:00 am – 4:00 pm

Hamilton

Phone: 905.648.5131

For meter or parking lot issues, call: 905.648.5131

Calling hours: Monday to Friday, 9:00 am – 3:30 pm

London

Phone: 519.433.7511

For meter or parking lot issues, call: 519.433.7511

Monday to Friday, 8:30 am – 1:00 pm

Montreal

Phone: 514.875.5626

For meter or lot issues, call: 514.875.5626

Monday to Friday, 8:00 am – 5:00 pm

Ottawa

Phone: 613.234.6119

For meter or parking lot issues, call: 613.234.6119

Monday to Friday, 8:00 am – 4:30 pm

Prince George

Phone: 250.563.8430

For meter or parking lot issues, call: 250.563.8430

Monday to Friday, 8:00 am – 4:30 pm

Regina

Phone: 306.352.2681

For meter or parking lot issues, call: 306.352.2681

Monday to Friday, 8:00 am – 4:00 pm

Saskatoon

Phone: 306.653.1884

For meter or parking lot issues, call: 306.653.1884

Monday to Friday, 8:00 am – 4:30 pm

(This office is closed on civic and statutory holidays).

Toronto

Phone: 416.369.1801

For meter or parking lot issues, call: 416.369.1801

Monday to Friday, 8:30 am – 5:00 pm

Vancouver

Phone: 604.331.7288 / 604.420.6446

For meter or parking lot issues, call: 778.370.5050

Monday to Friday, 8:00 am – 5:00 pm

Winnipeg

Phone: 204.943.3578

For meter or parking lot issues, call: 204.943.3578

Monday to Friday, 8:00 am – 4:30 pm

If you wish to get in touch with Impark’s Corporate Offices in Vancouver or Fraser Valley/Whistler, you can call at 604.681.7311 from Monday to Friday between 8:00 am to 5:00 pm.

Find Impark Locations in Your City

To find an Impark location near you, you can visit the “Customers” tab on the official website.

impark-find-your-city

By clicking on your desired location, you will be able to view parking features, look up neighborhood parking destinations and offers and read up on the latest local news related to your city.

Once you are on your desired city page, you can also conduct a Lot Search to find a parking lot near you. All you need to do is add a postal code, address, or landmark in the search bar and let the map point out the nearest locations for you!

Pay Parking Notices

To make payments more manageable, Impark Canada provides online payment options.

If you have Visa, MasterCard, or American Express, you can make your outstanding payments online by simply visiting the “Pay Parking Notices” page on the official website.

Manage Your Account

Once you register with Impark, you can manage your account via their website by visiting the “Monthly Parking” section on the Customers tab.

manage-account-impark

Logging in will allow you to view your invoices, update and authorize your payment method, register new drivers and vehicles and modify your customer and contact profile.

Frequently-Asked Questions Section

The “Monthly Parking” section will also give you access to frequently-asked questions about Impark’s parking and other services.

If you have any questions about your account, the lot you want, parking cancellations, monthly parking guarantees, account management options, the validity of parking permits, or transfer of parking contracts, you can find answers in this section.

Impark Canada’s Customer Assistance

By visiting Impark’s contact page, you can also get in touch with their customer assistance team in Canada. You will be asked to select a category and then choose between potential issues you might be facing.

You can also enter your lot details and parking time along with comments to register your feedback or complaint with the customer assistance team. Choose between the following categories for customer support:

  • Monthly Parking
  • Parking Notices
  • Lost & Found
  • Parking Meter Malfunction
  • Problem at a parking lot
  • HangTag App assistance

“Call Pete” Motorist Assist Program

If you encounter a problem with your vehicle while using Impark’s services, you can rely on “The Parker Pete Motorist Assist Program” at lots where the Parker Pete sign is displayed.

All you need to do is call on the toll-free number 1-877-771-PETE (7383) and convey your concern to a customer representative.

Impark will provide free services through this program for the following:

  • Dead battery
  • Flat tire
  • Key locked in
  • Empty fuel tank

However, if you need to tow your vehicle, you will have to bear the cost of Impark’s towing service.

Impark Canada’s Social Media Platforms

Impark Canada is active on the following social media platforms:

The company posts on their social media accounts once in a while to keep their customers informed about their services.

You can also get in touch with Impark’s customer support team by using the message feature available on each of these social media platforms.

The Bottom Line

Impark is devoted to providing the best support services to all its customers through its highly-detailed website, well-organized customer assistance program, secure parking and account management services, and informative social media platforms. To sum it up, you can rely on Impark to fulfill all your parking needs!

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