IM Academy is an online educational platform that provides educational products and services for Forex trading skills.
By enrolling in the program, customers will have access to pre-recorded educational material and app-based data to study this topic in detail. In addition to that, IM Academy also has live sessions with instructors for more personalized sessions.
IM Academy is based in the city of New York in the United States, but its services are available to customers from various countries, including the UK and Canada.
It’s important to note that the company only processes and pays refunds in US dollars. In addition to that, it does not provide a refund of any international fees that a customer may incur when they secure enrollment at IM Academy.
Despite that, the company does offer adequate customer support services to deal with such issues. If you’re a customer or considering becoming one, you could contact IM Academy in a number of different ways to resolve any issues or questions you may have.
Thus, this article provides a complete overview of the customer support services of IM Academy. With this resource, you’ll have all the necessary information you need, or you’ll be directed to where you can find it. The goal is to get you out of the dark about this company and its services.
IM Academy does offer comprehensive information online about some aspects of its products and services.
However, the information can be a little challenging to get through because it’s written in formal language and essentially provides legal written work about its policies (which this article will get into later).
That said, there are a number of ways that you, as a potential customer, can get in touch with a representative at IM Academy. Let’s get into each of them.
Call IM Academy
IM Academy has one phone number for all types of inquiries that you may have.
- +1 518-801-1010
There are no official customer call support timings available. So, there’s no indication whether this support feature is a 24-hour service or only during office hours on the East Coast of the US.
The advantage of this feature is that you may be able to communicate your problem in real-time with a customer support representative at IM Academy. If you’re an IM Academy user and want to wish to gain assistance on a problem, it’s best to keep the website open while you make your call.
This way, the representative can walk you through the steps you need to take to rectify the problem. If you can’t access a computer, note down what they say so that you have a record.
Useful Resources Online
A plus point for the customer support services at IM Academy is that they have a number of different online resources for users. Some of these involve contacting a representative. So, here’s what you must know about them.
Live Chat with IM Academy
IM Academy allows you to live chat with a customer support services representative online. This way, you can ask them about what inquiry you have, and they’ll provide you with an answer. You can continue chatting with them until you’re satisfied with what they have to say.
- You can live chat with IM Academy between Monday and Friday (9 am to 12 pm EST) here.
The only real disappointing aspect of this feature is that the live chat hours are limited to three. So, if there’s a lot of traffic, you may not get the chance to communicate with a representative on that given day.
Email IM Academy
IM Academy has a dedicated email address for customer support.
Make sure to keep your email thorough and clear so that you can get an answer in as few emails as possible. Email responses are known for not being the fastest with most companies. So, don’t take the risk—get straight to the point.
Learn About the Various Policies of IM Academy
There’s an online resource where you can learn a lot about different policies at IM Academy to familiarize yourself with how things work at this company.
- You can learn about all of the platform’s policies and procedures here.
Learn About the Refund Policy at IM Academy
IM Academy does have a refund policy for customers that are not satisfied with the products or services it offers. Customers can get a 100% refund if they request it within 7 days after they made their purchase or were enrolled.
- You can learn all about the platform’s refund policy here.
You can also email IM Academy regarding your concerns about the refund policy using the email address above.
IM Academy Social Media Customer Support Services
IM Academy has accounts on a handful of social media platforms. Users can follow these accounts to get the latest updates on the products and services of IM Academy. In addition to that, you can also use these social media accounts to get in touch with a customer support services representative.
So, if you choose to message IM Academy on Facebook, there are two messages that are already typed. These pertain to the status of your refund and getting access to customer support services. So, if all other means fail, you can use this resource to contact IM Academy.
The social media platforms you can follow include:
The Bottom Line
The customer support services at IM Academy are great for users who prefer to get in touch with a representative. In that case, there’s the option to call, live chat, email, or chat on a social media platform.
However, users who wish to gain information on their own will be disappointed due to the lack of a FAQ resource online.