ICBC complaints, customer care and support service

Insurance Corporation or ICBC was created in 1973 to offer universal and affordable public auto insurance to Canadian citizens. Having provided stellar service in Canada for decades, ICBC is the basic provider of insurance and additional coverage. It bases its services on a client’s history of claims, type of vehicle, and geographical location.

The corporation is widely popular for its Roadstar and Roadstar Gold discount plan which offers safe drivers reduced premium costs on the number of years the driver has been on the road free of claims against him or her.

Governed by a board of directors appointed via the Insurance Corporation Act, the CEO and Management provide services which are in line with the government’s prescribed practices and legislation, and the rates assigned to the corporation’s services are determined by the British Columbia Utilities Commission.

ICBC Canada spends its revenue towards paying insurance benefits and operation costs, and the remainder is allocated to advocating safe driving and propagating loss prevention strategies.

As of 2016, ICBC Canada stopped insuring luxury cars – around 3000 such vehicles were under ICBC’s portfolio at the time. However, ICBC Canada has been an advocate of safe driving, optimal rates, and promoting environmentalism, too. Their main agenda also includes making roads safer to prevent unnecessary injuries and death.

ICBC Customer Support for General Inquiries

For clients looking to inquire about anything that relates to insurance packages or company policies, ICBC customer care offers the following services:

Call them from Monday to Friday between 8:00 am and 6:00 pm, and Saturdays between 9:00 am and 5:00 pm:

  • For toll-free service in British Columbia, Canada and the United States of America, clients can call: 1-800-663-30151
  • For Lower mainland Clients, the following number can be dialed: 604-661-2800

Customer can also visit the head office to retrieve general information, ask queries, collect records or driver abstracts from Monday to Friday between 8:30 am and 4:30 pm at:

151 West Esplanade
North Vancouver, BC
V7M 3H9

ICBC Customer Support for Driver’s License Information

For customers looking to address queries regarding driver’s license, license suspensions, license prohibitions, and medical records, Interlock Programs, license replacement or vehicle impoundment, ICBC Canada can be contacted via the following:

  • For customers in British Columbia, Canada and the United States of America: 1-800-950-1498
  • For customers from greater Victoria: 250-978-8300
  • Customers from other countries: 250-978-8300 and collect calls

ICBC Customer Support for Claims

For clients looking to report a claim, the following services are available 24 hours a day for 7 days a week:

  • For customers in British Columbia, Canada and the United States of America: 1-800-910-4222
  • For customers from Lower Mainland: 604-520-8222
  • For customers wanting to report a claim online, fill out the following claim form.

ICBC Customer Support for Insurance

Customers can call ICBC Canada to connect with an Autoplan Broker who can provide assistance for insurance policies; from buying, renewing, cancelling and changing policies to registering and licensing your vehicles, the ICBC customer support provides exceptional assistance.

Call them at:

  • For customers in British Columbia, Canada and the United States of America: 1-800-663-3051
  • For customers from Lower Mainland: 604-661-2800

ICBC Customer Support for Vehicle Damage and Claims History Reports

Customers can find out the claims history of a vehicle they’re looking to buy and also get a damages report for a small fee. The service is available from Monday to Friday between 8:00 am and 5:00 pm.

Call them at:

  • For customers in British Columbia: 1-800-464-5050
  • For customers from Lower Mainland: 604-661-2233

ICBC Customer Support for Billing and Refunds

If you have received a cheque in your mail from ICBC Canada after cancelling a policy or removing driving histories from other countries or provinces, or if you simply have questions regarding billing, the refund policy or due payments, call:

  • For customers in British Columbia, Canada and the United States of America: 1-800-663-3051
  • For customers from Lower Mainland: 604-661-2800

ICBC Customer Support for Paying a Ticket

If you want to pay your ticket, customers have the option to pay in person, via mail or by phone or online.

  • For customers in British Columbia, Canada and the United States of America: 1-888-343-2240
  • For customers from Lower Mainland: 604-661-2240

ICBC Customer Support for Witness Reports and Fraud Tips

For customers looking to file a report about a crash they have witnessed, ICBC Canada gladly welcomes your help. You can fill the Witness Report Form or simply call the following secure lines which are active 24/7.

  • For customers in British Columbia, Canada and the United States of America: 1-800-661-6844
  • For customers from Lower Mainland: 604-661-6844

ICBC Canada: Getting in Touch with Human Resources

ICBC customer support is all about providing ease, comfort, and quality service to their clients and customers. For those looking to check out their employment application, verification or want to learn more about working at ICBC Canada or have queries, email ICBC Human Resources, or call them from Monday to Friday between 8:30 am and 4:30 pm:

  • For customers in Canada and the United States of America: 1-800-982-6675
  • For customers from Lower Mainland: 604-982-6675

ICBC Customer Support: Getting Social

Get in touch with ICBC Canada on social media. They love hearing from clients, and with their excellent engagement rates, it’s evident they take their job seriously. Get in touch with them on the following social media portals

Get in touch with ICBC Canada to get the best deals o your automobile and vehicle insurance today!

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