Hyundai customer care and support service

The Hyundai Motor Company, also known as Hyundai Motors, is a South Korean automotive manufacturer with headquarters in Seoul. Founded in 1967, Hyundai is the third largest vehicle manufacturer in the world.

Hyundai operates in the world’s largest manufacturing facility, which is based in Ulsan, South Korea. The annual production is around 1.6 million units and the company employs 75,000 people spread out over the world.

Currently, Hyundai operates via 5,000 dealerships that are spread out over 193 countries and are growing. Hyundai also earns over US$ 84 billion in revenue annually as of 2012.

Hyundai also has 6 research and development centers and has also created a one of a kind augmented reality application to show clients and customers how vehicles operate and what their innovations are.

If you’re wondering how to get in touch with Hyundai CA, here’s an extensive way to get in touch with the company for your queries!

Hyundai Canada

Hyundai Motor’s services are offered in Canada in the following cities, with representatives capable of handling communications in French and English:

  • Ontario
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfound Land And Labrador
  • Nova Scotia
  • Prince Edward Island
  • Quebec
  • Saskatchewan

Online Support and Where to Begin

Not sure what you need to ask? Don’t worry! Hyundai has a great portal online that will help address any and every concern.

In fact, the online support menu allows customers and clients to choose from various topics so that they can be directed to the correct forum of help! For prospective customers and old ones, Hyundai promises stellar customer care.

Comprehensive Online Form

Hyundai promises its customers efficient customer care. The comprehensive form allows customers to choose their region, country and vehicle type and query, to name a few, in order to get the most accurate information.

Their online support form promises a streamlined experience and allows customers or prospective clients to write queries up to 2,000 characters to express themselves. Check it out here!


Hyundai Canada is also available over the phone for quick access. Customers who are looking to speak to the company’s representatives for quick solutions or emergencies can always access the helpline in English or in French.

The helpline is available from Monday to Thursday between 8:30 a.m. till 11 p.m. EST and Friday between 8:30 a.m. till 9 p.m. EST at the following number:

  • (800) 205-0540

Roadside Assistance Helpline

Keeping up with their quality services, Hyundai also offers customers roadside assistance in the event of emergencies or sudden breakdowns.

Available 7 days a week and for 24 hours, the following helpline is available for English and French speakers and provides expert aid:

  • 1-800-268-9958

Mailing Hyundai

For customers and prospective clients, Hyundai CA also offers customer support over email on the following email addresses:


Alternatively, customers looking to reach out the old fashioned way can also send post to the following address and expect a prompt response:

Hyundai Auto Canada Corp.
75 Frontenac Drive, Markham,
Ontario, L3R 6H2

Visiting Hyundai’s Head Office

Whether you’re a new customer or a returning one, Hyundai Canada is also reachable at their head office. From new purchases, re-sales or addressing concerns, customers can visit the headquarters at the following address:

Hyundai Auto Canada Corp
75 Frontenac Drive,
L3R 6H2

Getting Social With Hyundai CA

As one of the tech giants of today’s times, Hyundai has kept up to date with modern technology and provides customers with the opportunity to interact and reach out to them via social media.

Reachable on Facebook, YouTube, Twitter and Instagram, Hyundai CA provides prompt responses to customers. With their social media platforms always updated, customers can be assured of Hyundai’s quality customer support.

Hyundai FAQs

Hyundai has made a stellar reputation for providing assistance and solutions to customers all over the world. Whether you’re a Canadian citizen or not, Hyundai Canada has compiled a very comprehensive FAQs section to cater to customers who like to do their own research.

The FAQs tackle the following topics and provide quick and easy answers to queries that are most commonly asked:

  • Warranty
  • Roadside Assistance
  • Dealerships and Service
  • Maintenance
  • Safety and Emergency
  • Parts and Accessories
  • Technology
  • Communications
  • Recalls
  • Fuel Reimbursement Program
  • Fuel Economy and ECO
  • Engine and transmission
  • Miscellaneous
  • Fleet

The FAQs section can be reached via the following link.

Customer care reviews
Average Rating
 3.2/5 (6)
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5 reviews

  1. The service is absolute garbage. Tried 4 different dealerships now. Not helpful at all. Before my car was 3 years old, I had to change my battery. In the middle of winter they wanted me to wait 2 weeks with a car that didn’t start. So I ended up replacing it myself, but they wouldn’t even give me the new battery before I brought in my old one! They charge a fortune and they make you return the old one first.
    Also within 3 years, my head unit broke down. No warranty because I had more than 60.000km. What does a radio have to do with km? In the US they give warranty up to 5 years and 60.000miles. A new unit costs $4,400!!!! Even all the people in the dealerships are saying this is crazy. They get their own refurbished ones somewhere else.
    Replacing it with a standard sound system is impossible because all connectors are impossible to find and they don’t even give you any specs for the speakers, etc. They force you to buy Hyundai parts for overinflated prices. It is pure gouging. I enjoy driving the car but my next car will not be a Hyundai.

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  2. i love my 2020 Palisade Ultimate. My wife and I did a road trip , 22759 km in 6 weeks. We drove to the Arctic Ocean from Chelsea QC driving around NWT, Yukon snd Alaska. 4000 Km of gravel and muck. The Pallisade was trouble free , comfortable and handled the arduous journey with ease.

    1 person found it useful.
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  3. This company has horrible customer service. I received an interim recall notice for my 2019 Kona regarding the piston rings. The notice said that if there is an unusual noise or power concern, to take it into your dealership ASAP to be looked at. I have noticed both these issues in the past few months, so I booked my car in. The dealership calls and tells me if they don’t find anything its a $150 diagnostic fee. I explain that its a recall inspection, they aren’t diagnosing anything, it is clear what they need to look at. They refuse to budge, I tell them not to start work and I contact corporate head office. The women I spoke to tells me it is covered and the dealership will reimburse me after they submit. Perfect, I call the dealer back and tell them corporate will reimburse them and to go ahead. After the inspection, they said there is nothing wrong with the vehicle and my concerns are explained with: you can hear the belt from the driver side and that’s the weird noise, and the power lag is common with the Kona. They again refuse to consider this a recall inspection, even though my concerns were valid and they managed to “explain” them with other reasoning not related to the recall issue. I contacted corporate again to discuss what to do about being reimbursed if the dealership was refusing, and they said they couldn’t help me because it wasn’t related to the recall. I explained the women I spoke to in the AM specifically told me if was covered, and that was the only reason I was able to pay the $150. If the answer had been no, I would have picked up my car as I cannot pay that fee right now. Literally, the only reason I took my car in was because that was what the recall instructed me to do. Corporate refuses to help, the dealership seems to not comprehend why they are in the wrong, and now they both say I am stuck eating this fee because their tech has to get paid. Absolute garbage service, even worse reasoning, and a complete lie by a corporate representative. Do not buy from this company, they don’t give a shit as long as they make money and skate by unaffected.

    2 people found it useful.
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  4. When I bought the vehicle it was from a rep that was a friend, and everyone was great. Every service and experience after buying has been a nightmare. If I have to contact Hyundai about my vehicle it usually ruins my day with the lack of empathy and professionalism in their customer care.

    1 person found it useful.
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  5. I am trying to register with Hyundai Finance by e-mail and my VIN number doesn’t
    register. I entered my VIN number the last 8 digits is required. What am I doing wrong?
    Please advise. Do I only enter the numbers and not the letters. I did both of them.


    1 person found it useful.
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