Home Hardware customer care and support service

Home Hardware Stores Limited is Canada’s largest dealer-owned retailer for hardware, building materials, lumber, home improvement, and furniture. Having nearly 1100 stores country-wide under the Home Hardware umbrella, Home Hardware Building Centre, Home Furniture and Home Building Centre have retail sales of over $6 billion every year.

It was established back in 1964 in St. Jacob’s, Ontario. It’s still 100% Canadian owned and operated, giving Dealer-Owners access to around 100,000 high-quality, branded and private label products, world class distribution system, and extensive training and marketing programs, through the Home Hardware network. It is recognized for its top notch and innovative business practices, as well as sustained growth and was awarded as one of Canada’s Best Managed Companies in the year 2018.

However, Home Hardware Canada is not only known for its exceptional business growth and premium products and services, they also take pride in providing the best customer experience and ranked first for the best in-store shopping experience under the retail hardware category in 2018. Over 20,000 Ontario residents participated in this survey and were asked to rate stores on different elements such as product variety, pricing, store layout, customer service, and personalization options.

Home Hardware Canada

The Home Hardware brand, therefore, stands for exceptional customer service, quality products and expert advice. It’s professional and pro9mpt customer care and support services have made it one of the most admired brands across all corners of Canada.

So, without further ado, let’s take an in-depth look at what customer care services it has to offer to its valuable customers.

Home Hardware Customer Support Services

Home Hardware pays a lot of attention to their customer services and there’s a vast range of care and support tools and services you can find on their website. We will discuss each one of them below.

Home Hardware Store Locator

If you have any trouble finding Home Hardware stores anywhere in Canada, you just have to log in to their website and go to their easy to use ‘Find a Store’ feature.

Home Hardware store locator

This will help you locate all the nearby Home Hardware stores near your area. You simply have to enter your area’s ZIP code or your city’s name and wait for this handy tool to highlight all the nearest Home Hardware stores.

Frequently Asked Questions

Home Hardware’s website offers an extensive knowledge base in the form of Frequently Asked Questions listed on their Help and Support category. You can find prompt answers to all of your queries and questions as a customer.

 Frequently Asked Questions

They also keep updating their FAQs section and have divided the questions into specific sub categories so your search becomes even easier These categories include:

  • Online ordering
  • Online payment
  • Shopping, delivery and in-store pick-ups
  • Returns and exchanges
  • Online pricing
  • Product descriptions
  • Product availability
  • Product guarantee
  • Wood procurement policy
  • Eco-friendly initiatives

Product Recalls and Notifications

Home Hardware takes pride in supplying only the best quality products for your homes at its outlets and online store. Keeping in line with this commitment, they also notify their customers timely if they discover any flaw or defect in any of their products that have already gone out in the market.

 Product Recall notification on Home Hardware website

They announce voluntary product recalls on the Product Recalls and Notifications page explaining the issue with the product, any safety hazards involved and what customers should if they’ve bought the product.

Essential Accessibility

Home Hardware has also collaborated with the Essential Accessibility assistive technology app to empower their customers with disabilities. If you have trouble moving a mouse, typing on a keyboard or reading a screen, you can download the free app and shop at Home Hardware with ease.

Here’s How Hub

To make it easy for you to understand the best use of their home improvement products and materials and to impart valuable knowledge regarding various aspects of your house, Home Hardware has created a Here’s How Hub on their website. It contains useful videos and articles to get some great tips, tricks, and hacks for use around your house.

Here’s How Hub on Home Hardware website

Social Media

Home Hardware Canada has an active social media presence as they know it’s the best way to interact with their customers. The social media representatives are active in responding to comments and sharing through live videos.


You can follow Home Hardware on Facebook and interact with them through shares, comments, likes, pictures and videos.


You can follow Home Hardware on Twitter to get expert advice, promotional offers and news related to Canada’s largest home improvement retailer.


Home Hardware has an active and engaging account on Pinterest where they regularly pin posts up. They get about 2.6 million monthly views from followers all over Canada.


You can subscribe to Home Hardware’ YouTube channel and become part of their YouTube community. There a variety of playlists available on their channel and you can enjoy watching a number of useful videos.


Follow Home Hardware Instagram feed and stories to interact with them and know all about their latest happenings. They have an Instagram following of over 17k.

home hardware support canada

Contact Home Hardware

Home Hardware gives you the chance to send in your product related queries, order inquiries and any other questions straight to their customer support representatives. You simply have to fill out a form on their website, in which you will type in your reason, name, email address, and phone number. It will hardly take two minutes of your time and after you submit it, Home Hardware will get back to you as swiftly as possible.

Contact Us form on Home Hardware website

Furthermore, they have provided the options for call and email support to their customers as well.

To Sum Up

Home Hardware Canada is a huge name in Canada’s home improvement industry. With their highly skilled customer care and support representatives and easy to use tools and features, they are dedicated to providing exceptional customer support to their customers living in all parts of Canada.

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2 reviews

  1. Ever try to find a phone number for online purchases. You wont . They hide it on their web site and scrub from internet. How do you expect some one to track online orders that take. Forever if you dont have tracking on you order number or someone to call. This is the sigh of a company that has no professional attitude towards themselves ir. Customers. Who cares if you Canadian if you cant serve Canadians.

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  2. Grand Bay Home Hardware have new owners. The store is being renovated so things I normally buy were moved. I decided to roam and decided to buy a hummingbird feeder at which time a young gentleman name Taylor came right down the aisle and asked me if he could help me! What a kind soul. He came up with a solution for the deck knots my puppy ate, and helped me find another product on my list. I must commend Taylor for his top notch customer service, which sadly does not exist in most places. I will always shop at my town Home Hardware and always recommend this store. I have shopped at this store now for eight years and always felt welcomed and are so helpful all of the time! I am looking forward to meeting the new owners and welcome them to our town! Thanks again, Susan

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