Home Depot customer care and support service

Home Depot stocks a collection of over 130,000 products at some of the lowest prices in the country.

With locations across the US and Canada, Home Depot offers online ordering, a range of promotions throughout the year, and reliable customer service.

Each week you can find a flyer listed for each branch within the store locator, highlighting discounted products of interest.

Since entering Canada in 1994, Home Depot has opened a total of 182 stores across ten of Canada’s provinces.

The company employs over 27,000 Canadian associates and is currently the top home improvement specialty store in the country. As of 2018, Home Depot has expanded their Ontario workforce alone by 6,000 associates, another indication of their role as a major employer in Canadian markets.

A range of customer care options are at your disposal when purchasing from or working with Home Depot.

Here we’ll be showing you how to get in touch with their support staff via telephone and email, whilst looking at other contact options, social media channels, and a few of the features supplied by Home Depot’s homepage.

Contact Home Depot Canada by Phone

Home Depot customer information is contactable during office hours on the following Canadian phone numbers:

  • General Customer Assistance – 1-800-628-0525

  • Store Customer Assistance – 1-800-668-226

  • Online Customer Assistance – 1-800-628-0525
  • Pro Xtra Customer Service – 1-800-759-2070
  • Consumer & Commercial Credit Card Accounts – 1-800-747-3787
  • Installation Services Inquiries – 1-800-466-3337

Home Depot Credit Enquirers via Telephone

You can place enquiries concerning existing credit facilities, or contact customer support regarding a new credit facility, via one of three telephone numbers.

Here are the details that you need to contact Home Depot’s Credit Centre:

  • Consumer Credit Centre – 1-800-747-3787
  • Commercial Credit Centre – 1-800-668-5336

  • Commercial Account Management – 1-888-308-5080

Contacting Home Depot Customer Info by Email

Instead of supplying email addresses to communicate with customer support, Home Depot instead have given customers a contact form to fill, requesting a response via either email or telephone.

To find the ‘Contact Us’ form click here, or carry out the following instructions:

  1. Browse to the Home Depot homepage
  2. Select ‘Customer Support’
  3. Scroll down to just above the footer and select ‘Send Your Message’ situated beneath the text ‘Email Us’
  4. Select a topic pertinent to your request from the drop-box, complete your personal information and contact details, and leave a message for customer care
  5. Choose your preference between phone and email, then select the ‘Submit’ button at the bottom of the form

However, if you are a Pro Xtra customer and have a query, then send an email to Home Depot’s Pro Xtra Customer Service department at: proxtra@homedepot.com

Contacting Home Depot Public Relations

The Home Depot Public Relations Department can be contact via email at:

Or via telephone on:

  • 416-386-5847.

Staff typically respond within forty-eight hours and operate between Monday to Friday.

Home Depot on Social Media

You will notice that Home Depot truly only interacts on one major social network, Facebook, despite being active on Facebook, Twitter, LinkedIn, Pinterest, and YouTube.

Here we’ve you the primary channels which you can use to contact the company should other alternative means fail you.

Home Depot Facebook

@homedepot is busy and packed with posts highlighting the possibilities of the retail goods sold by Home Depot. In addition, the company also responds to support and sales queries via Facebook messenger and typically takes a few hours to reply to each message.

Home Depot Twitter

@HomeDepotCanada is a well-maintained Twitter feed comprised of design tips, company promotions, and current movements within the growth of Home Depot. Facebook is used far more frequently, however, staff are known to reply to Tweets and direct messages. It would however be better to contact Home Depot telephonically for quicker assistance.

Home Depot LinkedIn

The Home Depot Canada is active on LinkedIn but does not use this platform as a primary means of communicating with customers. It is sparsely updated and appears to only be used for corporate concerns.

Feedback Regarding Home Depot Charitable Contributions

If you have any questions or commentary concerning Home Depot’s range of charitable contributions and endeavors across Canada, then send an email to canadafoundation@homedepot.com.

Please note that this address does not handle grant applications.

To find further information regarding Home Depot grant programs, and to apply for a grant, click here or carry out the following steps:

  1. Visit the Home Depot homepage
  2. Scroll down to the footer and select ‘The Home Depot Canada Foundation
  3. Scroll down to just beneath the charitable registration number and select the ‘Grant Programs’ link
  4. Select ‘Apply Now’ to begin a grant application process

Using the Customer Support Portal

The Home Depot customer support portal on the company webpage supplies customers with all of the necessary information to attend to the majority of frequently asked questions regarding products, shipping, returns, and more.

Click here to visit Home Depot Customer Support, or carry out the following instructions:

  1. Visit the Home Depot homepage
  2. Select ‘Customer Support’ situated in the top right-hand menu

Provide Feedback Using Home Depot Customer Survey

There is a customer survey wizard readily available on the Home Depot homepage to provide feedback regarding your experience with the company.

Either click here to be taken directly to the survey, or do the following:

  1. Visit the Home Depot homepage
  2. Scroll down to the footer and select ‘Customer Survey’ from beneath the text ‘Product & Policy Information’

Using the Home Depot Store Locator

Make use of the Home Depot store locator by either clicking the following link, or carrying out the following simple steps:

  1. Visit the Home Depot homepage
  2. Scroll down to the footer and select ‘Store Locator’ from beneath the text ‘The Home Depot Canada’
  3. Either choose your location from the list provided, or enter your city, province, or postal code and click the orange search button beside the text box

Dual Language Support

The Home Depot homepage is available in English and French. To switch between either language, simply click on the word ‘English’ or ‘Français’ found as the last menu item on the right of the top menu of Home Depot’s web page.

Customer care reviews
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8 reviews

  1. The worst customer service by phone or chat I have ever experienced. I was on and off hold and sent to different departments for 32 minutes, and when I finally spoke to someone I could barely hear her weak little voice, did not sound professional and after I explained everything she kept putting me on hold for another 5 to 10 minutes and finally came back and said here is your reference number about this call and I asked if I could speak to the manager or email the manager of customer service and she said no. She left me bewildered and I wasn’t sure if I had been looked after properly.

    I have been waiting since April 30th for a bed frame to be delivered, kept checking the tracking number only to see that it was stuck in transit for 10 days in Calgary and when I got through to Day & Ross they said my address is correct but city and postal code is wrong and that is the problem (even though on the receipt from Home Depot it has my correct address???) They said I would have to call customer service at Home Depot (oh no!) and ask them to email them a letter of authorization to correct the city and postal code

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  2. I recently made a purchase on line for a 5 pc outdoor wicker conversation pit( 4 chairs with cushions and a fire pit), I should of known better, I never order stuff off Facebook etc, but this time I did, long story short, it was a major scam, so after going after the company ( out of China), I tried to find the ad back and sure enough there it was on MARKETPLACE on Facebook, but this time it was Home Depot offering the exact products I ordered at even less of a price than I paid, while I was looking at this, peoples names and addresses were popping up left right and centre for purchasing this thinking what a deal they just got from Home Depot, so I clicked on ad and didn’t it take me to the exact website I ordered from, well was I angry to say the least, how many more people were being taken advantage of?
    All of them thinking they are safe because it’s Home Depot.
    So I called Home Depot Canada head office thinking they really need to be made aware of this situation, I speak to a young lady first, who I voice my concern to, ( basically that so many people are being misled and if Home Depot doesn’t do something they are going to be slammed with complaints), the young lady informs me that they had been receiving numerous complaints and she was going to transfer me to someone handling this, well I get “ Ghassan” this gentleman needs a course on customer service, I have worked in this division for years and this gentleman is truly lacking, instead of thanking me for taking the time to notify the company of this issue, his first point was to let me know they aren’t doing anything for me because I didn’t order from them.
    Are you serious??? Did you listen to anything I said? Did I ask for anything?
    I will never try to help out a big box store again, it is this type of service that reminds me what the small business has over these retailers…it’s called “ excellent customer service”.
    Home Depot you should hang your head in shame on this one, I might add why don’t you just report the ad to Facebook.
    Oh I did send in a pic of the ad to him, 5 seconds of my life I won’t get back.

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  3. I ordered a BBQ and a tank on a Sunday tank came by Tuesday and I didn’t pick it up because I live 30 minutes from the store BBQ came on Thursday my tank was sent back and refunded Friday because I didn’t pick it up. So now when I pick up my BBQ I will have to see if they have tanks in the store and buy one. If they don’t have them I will have to reorder a tank then make another trip to the store to pick it up. I will never order anything from Home Depot again learned my lesson.


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  4. Gave a pile of info and someone was supposed to call and make an appointment regarding a hot water tank…never did.Bye -bye Home Depot

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  5. I order online 4 days a go, they didn’t delivered my stuff so I reorder same stuff for curb side pick up and after calling 50 times ,still no help from customer service. I call even this morning 8 am , and machine told me line is extremely busy, how can be that happen ? they open at 8 pm and all ready extremely busy. they making same excuses -covid 19 over and over . Home Depot canada is not reliable. I just want my money back for undelivered order, they suck.

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  6. I bought a product a while ago and it was supposed to be delivered on May 3rd. It is now May 10th, no delivery and no way to contact Homedepot.ca. They don’t answer their Messenger messages on Facebook nor do they answer the customer service phone line. This sucks.

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  7. Placed an order online. After long wait time and order still not being processed I decided to go to the store and retrieve the product. Customer service in store was unable to cancel my order. Sat on hold for customer service 2hrs and 45 min. As agent was unable to cancel order even though it had not shipped I requested to speak to manager. I was put on hold and then was hung up on.
    Just as a further fyi earlier this week I spent 2 hours on hold to get a refund for a product and placed on hold a further 30mins to complete the transaction.
    Super poor customer service and not impressed at all. I understand things are busy at this time but business is business and this one certainly needs improvement.

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  8. Ordered online stocked item May 4. Item is still in order confirmed section of check order status. No place to send an email and customer support phone lines are not answered. I have 6 hours of wait time on the phone over the last two weeks. I wish I could give – stars

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