Hamuq customer care and support service

Hamuq, the made in Canada mattress brand that’s established in Toronto, is a luxury brand designed especially for the comfort of Canadians.

With free green shipping, free return pickup, and a 101 night free trial, there are a number of reasons why Hamuq is popular among Canadians.

Starting in 2016, Hamuq is socially responsible and has long maintained the online-only mattress option from before it started trending. They went on to create the first rollable coil mattress designed especially for durability and comfort—all with the highest quality materials and the most affordable price.

Made with materials that follow the CertiPUR-US standards, while also being manufactured and designed in Canada, guarantees that Hamuq’s products, through the time you place an order to the time it arrives at your doorstep has zero net impact on carbon levels in the atmosphere.

With a 101 night free trial option, you don’t have to rush to decide whether a mattress is the right fit for you. You’ll also get the added benefit of a 15 year warranty.

Here’s what you need to know about Hamuq’s customer care and support services.

Hamuq Customer Care and Support Services

For any questions or concerns, you can email Hamuq at:

Their customer service hours are from 8:00 a.m. to 4:00 p.m. from Monday to Friday, EST when communicating through email. Please note that the estimated time for a response is 4 business hours.

You can also reach out to them via chat, from Monday to Friday 8:00 a.m. to 4:00 p.m., EST. The estimated response time via live chat is 1-2 minutes. To avail the live chat option, click here.

Please note that for communication after hours and on weekends, you can send out an email with any concerns or complaints. Hamuq will get back to you within the first business day after your email.

Their address is:

4404-295 Adelaide St W,
Toronto, ON
M5V 0L4, Canada.

Please note that this is not a showroom, as Hamuq operates online.

When you order a product from Hamuq, it will ship from Toronto and be at your doorstep in as little as 2-7 days. Duties are included for any customers in the USA. If you don’t get your mattress within the mentioned timeframe, Hamuq offers to pick up your mattress and give you a full refund.

Hamuq Frequently Asked Questions

For questions concerning the mattress sizes, types of material used in the mattresses, or more information about the 101 night free trial, you can click here.

Hamuq accepts payments through Visa, MasterCard, Paypal, and American Express and also offers financing options. You can visit their FAQ page to learn more or email them at info@hamuq.com.

Hamuq 15 Year Limited Mattress Warranty

Hamuq offers a 15 year warranty that comes with terms and conditions which make it applicable. If you need to learn more about the responsibilities on your end and the extent to which damage on your mattress will be covered, you can visit this page to read through their warranty.

Please note that the warranty for sheets extends to 1 year and the warranty on a Hamuq pillow extends to 3 years. They also have a 5 year limited bed frame warranty, and a 1 year limited protector warranty.

Hamuq Blog and News Updates

A blog is a great way to learn more—not only about the products that a company offers, but the best practices for using the products effectively and creating a stronger connection with the company.

If you need information about mattress guides, how to sleep to avoid neck and back pain, and the importance of sleeping well, you can click here to visit their blog.

Hamuq Product Reviews

When you’re unsure of which products to purchase, it’s best to go through reviews by customers to help you get a better idea of how the products fare. Click here to see over 1000 reviews for Hamuq’s products.

To compare Hamuq’s products with other mattress companies, you can click here.

Hamuq Partners

Hamuq offers an affiliate program and also has wholesale discounts for their approved retail partners. To learn more about partnerships, collaborations, or working with them as an influencer, you can contact Nathan Nielson at nathan@hamuq.com.

Social Media Platforms

Staying in touch with a company’s social media pages provides an excellent opportunity to learn about deals, updates, changes in delivery schedules, and any other important information you may need.

See below for Hamuq’s social media profiles.

Click here to visit Hamuq’s Facebook page.

Click here to visit Hamuq’s Twitter page.

Click here to visit Hamuq’s Instagram page.

Hamuq also offers the option to chat and ask questions via their social media. You can learn about what mattress is best for you and clarify any concerns regarding costs within a matter of minutes. Click here to chat with them on Messenger.

Hamuq also has their very own podcast where they discuss more than just mattress and sleep products. They talk about sleep habits and how to get a good night’s rest through research-based approaches and holding helpful discussions with sleep experts. You can click here to learn more about their podcast.

To listen to their podcast called Expert Sleep Tips on Apple Podcasts, you can click here.


Small businesses that are run online often do not offer any physical points of contact via a showroom or store. However, this makes it easier for you to place orders and receive products which you can test right in the comfort of your home.

If you have any questions, feedback, concerns, or complaints regarding any of Hamuq’s products or services, you can contact them through any of the links mentioned above.

Please be mindful that there are real people working behind the scenes in every company—so treat them with consideration and respect in order to get a healthier customer service experience. Happy shopping!

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