Hakim Optical customer care and support service

Hakim Optical is one of the most popular optical care chains in Canada. An Iranian immigrant to Canada, Karim Hakimi, founded this company in Toronto in 1967.

Hakimi’s biography is well known to many Canadians, and the country has honored him on numerous occasions for his amazing success story. Hakimi was born in Iran in 1933, but he was forced to stop schooling early due to the death of his father.

To support his family, Hakimi learned how to grind glass into lenses. When he turned 14, he went back to school, and then traveled to Germany and Switzerland to better learn the art of lens crafting. He finally ended up in Toronto where he opened his first lens-grinding establishment in the city’s Elwood Hotel.

Since then, Hakimi’s company has spread to over 150 locations in eastern Canada. Hakim Optical specializes in eyeglasses, sunglasses, and contact lenses.

How to contact Hakim Optical by phone

Canadians have many options for getting in touch with Hakim Optical. The easiest method is to just call this toll free number:

  • (877) 524-2020.

If you’re having problems with this toll free number, or if you just feel like using another method to get in touch with Hakim Optical, take a look at these useful links below.

Hakim Optical website

This is Hakim Optical’s official “Contact Us” page. All you have to do is type in your name, phone number, email, and then write out your question/concern. After you hit the “Submit” button, you should receive a response within a few days.

For those out there who just want to find out where the closest Hakim Optical store is to their home, check out this “Store Locator” page. Type in your current location, click the “Search” button, and then you’ll see a bunch of stores pop up on the map below. On the left-hand side you’ll see the telephone numbers, fax numbers, hours of operation, and email addresses for each store.

Everyone loves a coupon, right? Well, if you want to shop at Hakim Optical in the future, it’s worth your while to check out this official coupons page. Print out a few useful coupons before you head on out to get your new frames. Who knows, you could save a great deal of money.

Hakim Optical address

For those out there who want to send a handwritten letter to Hakim Optical, take down this address:

128 Hazelton Ave
Toronto, ON
M5R 2E5, Canada

You can also reach this home office using the telephone number:

  • (416) 924-5600

Social network

Hakim Optical is involved on a whole bunch of social media sites. Facebook users can “friend” Hakim Optical on this webpage. People who love to tweet can follow Hakim Optical’s tweets on this page. Instagram users can take a peek at Hakim Optical’s page right here. And, lastly, Hakim Optical’s Pinterest page is located right here.

Hakim Optical is so popular that it has its own YouTube page. In addition to ads for the company, there are many helpful “tips” videos that could give you some crucial info on the company.

Customer care reviews
Average Rating
59.4%
 2.8/5 (9)
 2.8/5 (9)
 2.7/5 (9)
 3.7/5 (9)

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8 reviews

  1. Worst experience ever at the St. Catharines store.

    When I lived in a different city, the Hakim optical there was amazing and we used to get all of our glasses there.
    I bought glasses for my 6 year old son at the St. Catharines location. You would think that they would have better quality glasses for children. Not the case!
    The first pair broke after only having them for not very long. The thin metal piece between the glasses came apart and they tried to tell me it was not a manufacturer defect because when he left the store, there was nothing wrong with them. Whatever!! I was not happy about that, and now after he has had his second pair that I had to choose because they would not refund my money after the first pair broke, the arm came off the little pivot piece and will not stay on, now they are trying to make me buy a new pair because the store tells me, that they cannot just order a new arm, and because I already used the warranty with the replacement of 1 pair already. My other option is to have my son walk around with 2 different colour arms on his glasses.

    Worst warranty, especially for children’s glasses.

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  2. I went to the Eglinton location and the people in the store were rude and didn’t want me and my husband to try glasses because they had to clean it after. We couldn’t take it and we left. We needed two pair of glasses and we were welling to spend money but they were extremely rude. We will take out business somewhere better.

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    Helpful We appreciate your evaluation.
  3. I had a terrible experience at the store at Millwoods Town Cente. Having extreme issues with right eye. Told me it was a lazy eye. Odd as i am over 60. Gave me a prescription but also said he could not give me a prescription that would fix it. Went back for follow-up up and told me it is fine i am aging. I front of entire store by the way. I then went for another opinion as i felt something was wrong. Turns out it is a cataract that needs to come out. Note that i asked the Dr at Hakim if it was a cataract and told no that was not the issue. The prescription i was given was not for lazy eye which i don’t have. This is the short version. This second opinion cost me 142.00. Not impressed.

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    Helpful We appreciate your evaluation.
  4. I went to hakim optical today for an eye examination. When I walked out and got in my car I had a blood vessel that had broke in my left eye.I called them back and they told me it did not happen there.They said to come in and the Doctor will take a look at it .Too late the damage was done.The lady also told me if I had concerns go to the hospital emergency room.I wish I could share a photo here of my eye. Stay away from hakim optical

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    Helpful We appreciate your evaluation.
  5. Very poor and disappointed. Don’t go there! Calling better business. Broken glasses in 1 week of getting . Dye cake off on hair. Would not give different frame and would not replace! Will let everyone know. Mr. Hakim you should care!!!

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    Helpful We appreciate your evaluation.
  6. Will never return to Hakim!! Poor service. Uninformed service. Pushed us to buy a pair of sunglasses that didn’t fit the lens, kept breaking after first wear and refused to replace. Will forever loose me and my families annual business as well as I will ensure to let other know of this poor service.

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    Helpful We appreciate your evaluation.
  7. Very frustrated… I had very rude treatment by the manager at the gardeners rd Kingston location. The women was so rude that the staff called me later that night to apologize. I have sent in two emails to Hakim customer service with responses that they would contact me… I’ve since called in and was told someone would contact me right away. This is 5-6 weeks ago and Hakim does not appear to care! I let them know I was still giving them a chance at another location and have not had any support. Although the downtown Kingston location was amazing customer service I have had to wait for way to long for my glasses. When I was called to pick them up the lenses broke while fitting them, waited for new ones… they came in damaged and am now still waiting for them. Customer service from head office is unacceptable!

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    Helpful We appreciate your evaluation.
  8. Hi I was extremely impressed with the service I have received from the north ajax location. However I do have a question I purchased 2 pairs of glasses 2 weeks before the store temporarily closed and only received 1 pair. Was just wondering if you had any idea when that location will be open. Thank you

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    Helpful We appreciate your evaluation.
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